Senior Customer Success Executive – Dental SaaS & Cloud Solutions – Driving Client Growth, Adoption & Advocacy at brighthush

About brighthush

In the rapidly evolving world of dental technology, brighthush stands at the forefront of innovation. Our cloud‑native platform unifies scheduling, billing, patient communication, and clinical workflows into a single, intuitive dashboard that empowers dental practices to focus on what matters most: delivering exceptional patient care.

Founded by a coalition of visionary technologists and seasoned clinicians, brighthush was built on a simple yet powerful philosophy: technology should empower people, not complicate them. Today, we serve over 5,000 dental practices in more than 30 countries, helping them streamline operations, boost revenue, and elevate patient experiences.

Our mission is clear: to make dental care smarter, more efficient, and more accessible for everyone. We achieve this by delivering a platform that feels like a natural extension of a practice, backed by reliable performance, rigorous compliance, and a user‑centric design that keeps clinicians focused on patient care.

Why This Role Matters

As a Senior Customer Success Executive, you will be the linchpin between our cutting‑edge technology and the dental professionals who rely on it daily. Your strategic vision, deep industry knowledge, and relentless focus on client outcomes will shape the experience of thousands of clinicians, ensuring they not only adopt our solutions but also extract maximum value.

In a fast‑evolving industry where technology can be a game‑changer, your role will directly influence the success of our clients and the growth trajectory of brighthush. You will blend account management, product evangelism, and data‑driven strategy to become the voice of the customer inside our organization, translating frontline insights into product enhancements, marketing campaigns, and sales enablement tools.

Your impact will span the entire customer lifecycle—from onboarding to renewal—and will help cement brighthush as the go‑to platform for dental practices worldwide.

Key Responsibilities

Client Relationship Management

• Primary Advocate: Serve as the trusted advisor for each client, building trust through consistent, proactive communication and deep product knowledge.
• Develop customized success plans that align with each practice’s strategic goals and operational realities.
• Maintain a pulse on client sentiment, anticipating needs before they arise.

Onboarding & Training

• Lead the end‑to‑end onboarding journey, collaborating with implementation, training, and support teams to ensure a smooth transition and rapid adoption across all practice locations.
• Design and deliver engaging training modules, webinars, and knowledge bases tailored to varying user roles.
• Track onboarding metrics and iterate processes to reduce time‑to‑value.

Product Adoption & Utilization

• Monitor usage patterns, identify under‑utilized features, and design tailored adoption plans that align with each practice’s unique goals.
• Leverage data analytics to surface actionable insights and recommend best practices.
• Champion feature adoption through targeted campaigns and success stories.

Proactive Engagement

• Conduct regular business reviews, gather actionable feedback, and recommend solutions that drive measurable outcomes.
• Facilitate quarterly strategy sessions that align product usage with practice objectives.
• Serve as a conduit for cross‑functional collaboration, ensuring client voices shape product development.

Issue Resolution & Escalation

• Act as the first line of defense for client concerns, coordinating with technical support and product teams to deliver timely, effective resolutions.
• Own the escalation process, ensuring high‑priority issues are addressed within SLA commitments.
• Document root causes and share lessons learned with the broader team.

Renewals & Upselling

• Partner with the sales organization to identify upsell and cross‑sell opportunities, ensuring renewal success and expanding the value delivered to each client.
• Develop renewal playbooks and pricing strategies that reflect client ROI.
• Track renewal metrics and forecast revenue impact.

Feedback & Advocacy

• Capture client insights to inform product roadmaps, and cultivate brand ambassadors who champion brighthush within their professional networks.
• Coordinate case studies, testimonials, and reference programs.
• Represent brighthush at industry events, conferences, and webinars.

Performance Reporting

• Track and analyze key success metrics—client health scores, adoption rates, NPS, churn—and present findings to internal stakeholders.
• Develop dashboards that provide real‑time visibility into customer health.
• Use data to drive continuous improvement initiatives.

Strategic Thought Leadership

• Serve as a thought partner for clients, sharing industry trends, best practices, and strategic insights that help them stay ahead of the curve.
• Publish whitepapers, blog posts, and thought leadership pieces that position brighthush as a leader in dental technology.
• Lead internal workshops that translate market insights into actionable strategies.

Team Collaboration

• Work closely with product, engineering, marketing, and sales to ensure a unified approach to customer success and product development.
• Facilitate cross‑functional meetings and knowledge sharing sessions.
• Mentor junior team members, fostering a culture of continuous improvement.

Essential Qualifications

• Proven track record in customer success, account management, or consulting roles within a SaaS environment.
• Strong communication, presentation, and interpersonal skills that enable you to influence stakeholders at all levels.
• Demonstrated ability to manage multiple client accounts simultaneously while maintaining high service quality.
• Proactive problem‑solving mindset with a passion for customer advocacy.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
• Bachelor’s degree or equivalent professional experience.
• Willingness to travel occasionally for client visits or industry events.

Preferred Qualifications

• Background in the dental or broader healthcare technology industry.
• Deep understanding of dental practice operations, workflows, and regulatory considerations.
• Experience driving adoption and engagement metrics in a SaaS product.
• Knowledge of data analytics tools and ability to translate metrics into actionable insights.
• Experience working in a high‑growth, fast‑paced startup environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy for client challenges and a relentless focus on delivering value.
• Strategic Thinking: Ability to align product capabilities with client business objectives.
• Analytical Acumen: Proficiency in interpreting usage data and translating it into strategic recommendations.
• Collaboration: Cross‑functional teamwork with sales, product, engineering, and support.
• Project Management: Managing timelines, deliverables, and stakeholder expectations.
• Adaptability: Thriving in a dynamic environment with evolving priorities.
• Leadership: Mentoring junior team members and fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the value you deliver to our clients. As a Senior Customer Success Executive, you will:

• Lead high‑impact initiatives that shape the future of our product roadmap.
• Mentor junior customer success associates, fostering a culture of continuous learning.
• Participate in cross‑departmental projects that broaden your skill set beyond customer success.
• Access industry conferences, webinars, and internal training programs to keep you at the forefront of dental technology trends.
• Navigate clear pathways to senior leadership roles within the Customer Success organization or broader business functions.
• Engage in rotational programs that expose you to sales, product management, and data science, preparing you for executive roles.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and a deep respect for work‑life balance. Our culture is defined by:

• Inclusive Team Dynamics: Diverse perspectives are valued and encouraged.
• Transparent Communication: Open channels across all levels, from leadership to frontline teams.
• Employee Well‑Being: Comprehensive health benefits, mental health resources, and flexible work arrangements.
• Recognition & Rewards: Regular acknowledgment of achievements and contributions.
• Community Impact: Initiatives that give back to the dental community and promote oral health awareness.
• Innovation Labs: Dedicated spaces for experimentation, hackathons, and rapid prototyping.
• Global Collaboration: Opportunities to work with colleagues across multiple time zones and cultures.

Compensation & Perks

While specific figures may vary based on experience, we offer a competitive base salary complemented by a performance‑based bonus structure. Additional benefits include:

• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Generous paid time off and holiday schedule.
• Remote work flexibility with occasional travel for client engagements.
• Professional development stipend and access to industry certifications.
• Employee wellness programs and team‑building retreats.
• Equity participation in a high‑growth technology company.
• Discounts on brighthush products for personal use and referrals.

How to Apply

If you are passionate about empowering dental professionals, thrive in a fast‑moving SaaS environment, and are ready to make a tangible impact, we would love to hear from you. Submit your application through our careers portal or send your résumé and cover letter to [email protected]. Let’s shape the future of dental technology together.

Join brighthush Today

Become a catalyst for change in the dental industry. As a Senior Customer Success Executive, you will not only guide clients to success but also help steer the evolution of our products. If you’re ready to bring your expertise, enthusiasm, and customer‑first mindset to a company that values innovation and impact, apply now and start your journey with brighthush.