Senior Customer Success Executive – Driving Adoption, Retention, and Student Success in Special Education EdTech at brighthush – Remote Leadership Role for Impact‑Focused Professionals

About brighthush

brighthush is more than an EdTech company – we are a movement dedicated to unlocking the full potential of every learner, especially those on the autism spectrum and other special needs. By fusing rigorous, evidence‑based instructional strategies with intuitive, data‑rich technology, we empower teachers, administrators, and families to create classrooms where every student can thrive. Our remote‑first culture means that our talented team is spread across the country, yet we operate with a single, unified purpose: to make a tangible difference in the lives of learners who need it most.

Why This Role Matters

As the Senior Customer Success Executive, you will be the linchpin of the brighthush experience. From the first handshake with a new district to the ongoing journey of growth and improvement, you will ensure that every educator and administrator feels confident, supported, and empowered to use our products to their fullest potential. Your work directly influences:

• Rapid onboarding and adoption of our platform.
• High levels of customer satisfaction, retention, and advocacy.
• Data‑driven insights that shape product enhancements and service offerings.
• Positive outcomes for students with autism, as educators implement proven strategies.
• Long‑term partnerships that become the backbone of educational innovation.

Impact on Students and Schools

Every interaction you have with a district or school is a chance to transform a classroom. By ensuring that teachers can seamlessly integrate our tools into their lesson plans, you help create learning environments where every student can thrive. Your success is measured not just in renewal rates, but in the measurable progress of students who benefit from your guidance.

Key Responsibilities

As the Senior Customer Success Executive at brighthush, you will own a portfolio of high‑impact accounts and serve as the primary advocate for their success. Your day‑to‑day activities will include:

• Strategic Onboarding & Implementation: Design and execute a customized onboarding roadmap for each district, ensuring seamless integration of our platform into existing workflows. Create training materials, host live demos, and coordinate with the Product team to tailor features to district needs.
• Account Management & Growth: Act as the main point of contact for assigned schools and districts, proactively identifying opportunities for expansion, upsell, and cross‑sell. Build long‑term relationships with administrators, principals, and district leaders.
• Professional Services Coordination: Partner with our Training Team to schedule, reschedule, and prepare for in‑person and virtual professional development sessions that align with district goals. Ensure that every session delivers measurable ROI.
• Regular Check‑Ins & Health Scoring: Conduct scheduled calls and meetings to assess satisfaction, gather feedback, and uncover upsell or cross‑sell opportunities. Use a health scoring model to flag at‑risk accounts early.
• Usage & Engagement Analysis: Monitor platform metrics to spot trends, mitigate churn risks, and recommend data‑driven actions. Build dashboards in Salesforce and Tableau to share insights with stakeholders.
• Customer Advocacy & Voice: Champion customer voices within brighthush, working with product and professional services teams to prioritize feature requests and service improvements. Represent customers in quarterly business reviews.
• Collaboration with Sales & Marketing: Partner with cross‑functional teams to develop retention strategies, renewal plans, and growth initiatives. Provide feedback on messaging, positioning, and go‑to‑market tactics.
• Travel & Events: Attend regional conferences, trade shows, and customer visits (6–20% travel) to strengthen relationships and showcase our solutions. Represent brighthush in industry panels and user groups.
• Thought Leadership: Share insights and best practices through webinars, white papers, and social media. Position brighthush as a thought leader in special education technology.
• Continuous Improvement: Contribute to the creation of playbooks, knowledge bases, and training materials that elevate the overall customer experience. Identify gaps in support and propose solutions.
• Strategic Planning: Participate in quarterly business reviews with key stakeholders to align on goals, metrics, and strategic initiatives. Translate customer feedback into actionable product roadmaps.
• Team Leadership: Mentor junior customer success associates, fostering a culture of collaboration and continuous improvement. Provide coaching on account strategy, data analysis, and communication skills.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of experience in customer success, support, sales, or training within an EdTech or related industry.
• Proven ability to build trust and respect with diverse stakeholders, including educators, administrators, and families.
• Strong analytical skills to interpret usage data and translate insights into actionable recommendations.
• Excellent verbal and written communication skills, with the ability to simplify complex concepts.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Proficiency with Microsoft Office, especially Excel, and comfortable navigating digital tools.
• Experience with customer relationship management (CRM) systems, preferably Salesforce.
• Demonstrated ability to work independently while collaborating across distributed teams.

Preferred Qualifications

• Background or interest in K‑12 education and/or special education.
• Experience in EdTech or professional services, with a deep understanding of the education technology lifecycle.
• Knowledge of sales and retention strategies, including upsell and cross‑sell tactics.
• Familiarity with automation and AI tools that enhance workflow efficiency.
• Experience working with a national, distributed remote workforce.
• Prior experience in a leadership or mentorship role within a customer success organization.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, responsiveness, and a genuine desire to help others succeed.
• Strategic Thinking: Ability to use data and intuition to guide decisions and anticipate customer needs.
• Communication: Clear, concise, and engaging communication across all levels of an organization.
• Problem‑Solving: Comfortable navigating ambiguity and finding creative solutions.
• Growth Mindset: Continuous learning, self‑improvement, and a passion for professional development.
• Collaboration: Strong interpersonal skills and the ability to work effectively with cross‑functional teams.
• Technical Proficiency: Advanced Excel, Salesforce, and general digital literacy.
• Project Management: Ability to plan, execute, and monitor multiple initiatives simultaneously.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development and career trajectory. As the Senior Customer Success Executive, you will:

• Progress to senior customer success roles, such as Customer Success Manager or Director of Customer Success.
• Gain exposure to product strategy, data analytics, and business development initiatives.
• Participate in leadership training, mentorship programs, and industry conferences.
• Contribute to the design of new features and services that shape the future of EdTech for special education.
• Lead cross‑functional projects that drive innovation and operational excellence.
• Mentor junior team members, fostering a culture of collaboration and continuous improvement.
• Earn certifications in customer success, data analytics, or project management through our learning platform.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Innovation: A culture that encourages experimentation, learning from failure, and continuous improvement.
• Impact: A focus on measurable outcomes that improve student learning and educator effectiveness.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a supportive environment that respects personal commitments.
• Community: Regular virtual town halls, team‑building activities, and open‑door leadership communication.
• Well‑Being: Access to mental health resources, wellness stipends, and a culture that prioritizes self‑care.
• Recognition: Quarterly awards, shout‑outs, and a transparent performance review process that celebrates achievements.

Compensation & Benefits

While the base salary for this role ranges from $65,000 to $75,000, we also offer:

• Annual on‑target bonus potential of $10,000.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend and conference reimbursement.
• Access to cutting‑edge tools and technology to support your remote work.
• Employee stock purchase plan and equity options.
• Wellness program including gym membership discounts and mindfulness resources.
• Monthly wellness stipend for home office upgrades.
• Annual team retreat to foster collaboration and recharge.

How to Apply

We are looking for passionate, results‑driven leaders who thrive in a collaborative environment and want to shape the future of learning for students with autism. If you are ready to make a tangible impact, we invite you to join the brighthush team. As the Senior Customer Success Executive, you will play a pivotal role in ensuring that our educators and administrators have the support they need to create transformative learning experiences.

Ready to light up the path to success for every student? Apply today and become part of a mission‑driven organization that values innovation, empathy, and impact. Together, we can create classrooms where every learner shines.