Strategic Senior Manager of Customer Expansion & Revenue Growth – Spearheading Scalable Adoption, Retention, Upsell, and Lifetime Value Initiatives for a Rapidly Scaling SaaS Powerhouse at brighthush

About brighthush – Where Customer Success Drives Innovation

brighthush is a trailblazing SaaS company that empowers businesses worldwide to unlock the full potential of every customer relationship. With a portfolio of cutting‑edge solutions that span SMB to enterprise markets, we are redefining how organizations engage, adopt, and retain their customers. Our culture is built on curiosity, collaboration, and measurable impact, and we are looking for a visionary leader to build and scale a world‑class Customer Expansion organization that fuels revenue growth, product adoption, and long‑term loyalty.

Why This Role Matters

In today’s hyper‑competitive SaaS landscape, turning a satisfied customer into a lifelong advocate is a strategic differentiator. The Senior Manager, Customer Expansion will be the catalyst that transforms engagement into measurable revenue. By designing repeatable playbooks, establishing clear operating rhythms, and partnering across the entire customer lifecycle, you’ll create a scalable motion that fuels growth, reduces churn, and amplifies the value of every customer touchpoint.

Key Responsibilities

Build and Lead the Customer Expansion Organization

• Recruit, coach, and develop a high‑performing team of Frontline Leaders, BDRs, and Sales & Training Specialists.
• Foster a culture of accountability, continuous learning, and data‑driven decision making.
• Implement talent development programs that nurture future leaders within the expansion function.
• Set clear performance expectations and provide regular, constructive feedback.
• Champion diversity, equity, and inclusion initiatives within the team.

Design and Refine Expansion Playbooks

• Craft end‑to‑end playbooks that cover customer identification, outbound engagement, product education, activation, and follow‑through.
• Ensure each playbook is actionable, measurable, and aligned with brighthush’s strategic objectives.
• Iterate playbooks based on real‑world feedback and performance data.
• Document best practices and create a knowledge base accessible to all stakeholders.

Establish the BDR‑to‑Sales & Training Specialist Motion

• Define the handoff process, qualification criteria, and success metrics for the transition from initial outreach to deep product training and adoption.
• Align incentives across the motion to ensure seamless collaboration and shared ownership of outcomes.
• Develop joint dashboards that track progress and surface bottlenecks early.

Develop High‑Touch Expansion Opportunities

• Create playbooks for events, in‑person training, webinars, and other high‑touch initiatives that accelerate product adoption and uncover upsell opportunities.
• Partner with Marketing and Product to design content that resonates with target personas.
• Leverage customer success stories to drive advocacy and referrals.

Set Operating Cadence and Performance Metrics

• Define weekly, monthly, and quarterly operating rhythms.
• Implement dashboards, leading indicators, and accountability systems that surface gaps and drive corrective action.
• Own the forecasting of expansion revenue, track pipeline health, and report progress to senior leadership.
• Conduct regular data reviews to refine strategies and ensure alignment with company goals.

Cross‑Functional Collaboration

• Partner with Account Management, Sales, Training, Marketing, Product, and Revenue Operations to identify expansion opportunities, remove friction, and align incentives across the customer journey.
• Champion a unified view of the customer that informs product roadmap and go‑to‑market strategy.
• Facilitate cross‑departmental workshops to align on objectives and share insights.

Feedback Loops and Continuous Improvement

• Build structured feedback mechanisms to capture customer pain points, frontline insights, and market trends.
• Use data to iterate and operationalize new expansion strategies.
• Encourage a culture of experimentation and rapid learning.

Coaching and Development

• Mentor Frontline Leaders, providing clarity, structure, and accountability.
• Foster a growth mindset and empower leaders to own their teams’ success.
• Organize regular skill‑building sessions and knowledge sharing circles.

Strategic Planning and Execution

• Translate brighthush’s growth objectives into actionable expansion plans, ensuring alignment with sales, marketing, and product roadmaps.
• Lead the development of annual and quarterly expansion budgets.
• Identify and prioritize high‑impact initiatives that drive revenue and customer satisfaction.

Essential Qualifications

• 5+ years of B2B sales, customer growth, or related commercial experience.
• 3+ years of managing and developing sales teams and frontline leaders.
• Proven track record of building and scaling teams in high‑growth or evolving environments.
• Strong operational discipline: ability to bring structure to ambiguity, establish meaningful metrics, and execute relentlessly.
• Commercial judgment: deep understanding of how customer engagement translates into revenue, adoption, and retention.
• Experience building processes, playbooks, and operating rhythms from the ground up.
• High ownership, initiative, and a bias toward action.
• Excellent cross‑functional communication skills and the ability to navigate both strategic planning and day‑to‑day execution.

Preferred Qualifications

• Experience leading expansion, cross‑sell, account‑growth, or customer‑revenue motions.
• Background managing BDR and/or Sales & Training Specialist teams through frontline leaders.
• Experience with events, field sales, customer training, or other high‑touch commercial activities.
• Exposure to both SMB and Enterprise customer segments.
• Familiarity with dental, healthcare, SaaS, or recurring‑revenue businesses.

Skills & Competencies

• Strategic Thinking & Execution
• Team Leadership & Development
• Data‑Driven Decision Making
• Process Design & Optimization
• Customer‑Centric Mindset
• Stakeholder Management
• Change Management
• Communication & Influence
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, you’ll have the chance to shape a brand‑new commercial capability from the ground up. The role offers:

• Direct impact on revenue growth and customer lifetime value.
• Cross‑functional exposure across Account Management, Sales, Training, Marketing, Product, and Revenue Operations.
• Mentorship from senior leaders who champion innovation and operational excellence.
• Access to internal learning platforms, industry conferences, and professional development programs.
• Clear career progression pathways into senior commercial leadership roles.
• Opportunities to influence product strategy and go‑to‑market initiatives.

Work Environment & Culture

brighthush is committed to fostering an inclusive, authentic, and high‑performance culture. We value diversity, encourage open dialogue, and celebrate achievements at every level. Our remote‑first environment empowers you to work from anywhere while staying connected through regular virtual huddles, collaborative tools, and a vibrant community of like‑minded professionals. We prioritize work‑life balance, continuous learning, and a sense of purpose in everything we do.

Compensation & Benefits

While the base salary range for this role is $138,505–$167,884.50, actual compensation will be determined by location, skills, qualifications, and experience. Additional benefits include:

• Equity opportunities that align your success with brighthush’s growth.
• Comprehensive health, dental, and mental health coverage.
• Parental planning resources and flexible family‑friendly policies.
• Retirement savings options with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and conference reimbursement.
• Wellness programs, including gym memberships and mindfulness sessions.
• Annual company retreats and team‑building events.

How brighthush Works

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with brighthush. The final decision and next steps—interviews, assessments, and offers—are managed by our internal hiring team.

Why Apply to brighthush?

Joining brighthush means becoming part of a mission‑driven organization that is redefining customer success. You’ll:

• Lead a high‑impact commercial function that directly drives revenue.
• Collaborate with cross‑functional teams that are passionate about innovation.
• Shape the future of customer expansion in a rapidly evolving industry.
• Enjoy a supportive, inclusive culture that values authenticity and growth.
• Benefit from competitive compensation, equity, and a comprehensive benefits package.
• Work in a flexible, remote‑first environment that respects your personal commitments.

Ready to Make an Impact?

If you’re a strategic thinker with a proven ability to build and scale high‑performing teams, and you’re ready to drive measurable growth for a dynamic SaaS company, we want to hear from you. Apply today and help brighthush transform the way businesses engage, adopt, and retain their customers.