Senior Customer Success Executive – Driving Sustainable Growth, Mastering Seamless Onboarding, and Leveraging Advanced Data‑Powered Engagement Strategies for EdTech Leaders at brighthush

About brighthush: Revolutionizing Inclusive Learning for a Global Community

brighthush is more than an educational technology company; it is a global movement dedicated to unlocking every learner’s potential. By fusing cutting‑edge software with neuroinclusive design principles, we empower teachers, students, and corporate trainers worldwide to create learning experiences that adapt to each cognitive style. Our platform blends robust analytics, intuitive interfaces, and a deep commitment to accessibility, ensuring that no learner is left behind.

From a modest startup to a trusted partner for K‑12 schools, higher‑education institutions, and corporate learning programs, brighthush has grown on the pillars of curiosity, collaboration, and a relentless focus on impact. If you are passionate about using technology to elevate learning outcomes and want to make a measurable difference in the lives of educators and learners, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you become part of a mission‑driven team that values innovation, empathy, and data‑driven decision making. Our culture is built on transparency, inclusivity, and a relentless focus on impact. We offer:

• Access to world‑class products and a growing portfolio of neuroinclusive tools.
• Collaboration with product, engineering, and design experts to shape the future of learning.
• Opportunities to work with a diverse customer base that spans K‑12 schools, higher‑education institutions, and corporate learning programs.
• A clear career progression path, mentorship, and continuous learning resources.
• A flexible, remote‑first work environment that supports work‑life balance.

Role Overview: Your Impact as a Senior Customer Success Executive

As a Senior Customer Success Executive at brighthush, you will be the primary advocate for our customers, ensuring they achieve success and derive maximum value from our platform. You will blend strategic thinking with hands‑on execution, becoming the bridge between our customers and the teams that build and support our products. Your work will directly influence customer satisfaction, retention, and revenue growth.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term partnerships with key accounts, serving as the trusted advisor for all product‑related inquiries.
• Onboarding & Training: Design and deliver engaging onboarding programs that accelerate adoption and empower users to become proficient.
• Health Monitoring & Retention: Track customer health metrics, identify at‑risk accounts, and implement proactive retention strategies.
• Data Analysis & Reporting: Leverage analytics tools to surface insights, create dashboards, and present findings to stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support teams to align on customer feedback, feature requests, and service improvements.
• Continuous Improvement: Contribute to the development of best practices, playbooks, and knowledge bases that enhance the overall customer experience.
• Travel & On‑Site Engagement: Represent brighthush at client sites and industry events, traveling up to 20% of the time to build deeper relationships.
• Strategic Account Planning: Develop and execute account plans that align with customer goals and drive upsell opportunities.
• Lead quarterly business reviews, providing actionable insights and strategic recommendations.
• Champion a culture of continuous learning within the Customer Success team.

Essential Qualifications

• Minimum 3 years of customer‑facing experience in the educational technology sector, with a proven track record of managing onboarding, training, and relationship building.
• Strong analytical mindset with proficiency in data visualization tools and experience working with CRM platforms.
• Excellent communication skills in English, both written and verbal, with the ability to translate complex technical concepts into clear, actionable guidance.
• Self‑starter who thrives in an independent, remote work environment while maintaining high levels of accountability and collaboration.
• Comfortable with a moderate travel schedule (up to 20%) to meet clients in person and attend industry events.
• Proficiency with scheduling and communication tools that streamline client interactions.

Preferred Qualifications

• Experience in a neuroinclusive or accessibility‑focused educational product, with a passion for inclusive learning environments.
• Background in data‑driven customer success, including the use of health scoring models and churn prediction.
• Familiarity with agile product development cycles and the ability to provide actionable feedback to product teams.
• Previous experience in a startup or high‑growth environment, demonstrating adaptability and resilience.

Key Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for user needs and a relentless focus on delivering value.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into strategic actions.
• Project Management: Skilled at juggling multiple priorities, setting clear milestones, and meeting deadlines.
• Communication & Storytelling: Craft compelling narratives that resonate with diverse audiences.
• Technical Proficiency: Comfortable navigating SaaS platforms, CRM systems, and data visualization tools.
• Collaboration & Influence: Work effectively across departments, building consensus and driving initiatives forward.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Executive, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry best practices, and emerging educational technologies.
• Opportunities to lead cross‑functional projects, such as the development of new customer success playbooks or the rollout of a new analytics dashboard.
• Clear career pathways that may lead to roles such as Senior Customer Success Manager, Customer Success Director, or Product Manager.
• Participation in industry conferences, webinars, and hackathons to broaden your professional network.
• Access to a dedicated learning budget for courses, certifications, and conferences.

Work Environment & Culture Highlights

brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers you to work from anywhere in Australia, with a flexible schedule that supports work‑life balance. We celebrate diversity and encourage every team member to bring their authentic self to work. Our core values—Curiosity, Empathy, Impact, and Collaboration—guide everything we do, from product development to customer interactions.

We host regular virtual town halls, hack days, and informal coffee chats to keep the team connected. Our leadership team is approachable and open to feedback, ensuring that every voice is heard. We also support community outreach initiatives, allowing employees to give back through volunteer programs and educational partnerships.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness benefits, such as medical, dental, and vision coverage.
• Professional development stipend to support courses, certifications, and conferences.
• Flexible work arrangements and a supportive remote work infrastructure.
• Access to cutting‑edge tools and technology to enhance productivity.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Annual team retreats and social events to foster camaraderie.

How to Apply

If you are passionate about transforming education through technology, thrive in a dynamic environment, and are ready to make a tangible impact on our customers’ success, we would love to hear from you. Submit your application through the link below and join brighthush in shaping the future of learning.

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Join brighthush Today!

Become a key player in a mission‑driven organization that is redefining how people learn and connect. Your expertise will help us empower educators, students, and professionals worldwide. Take the next step in your career and apply now—let’s build a brighter, more inclusive future together.