Senior Customer Success Executive – Global 3D Fashion & Digital Transformation Champion Driving Sustainable Growth, Customer Success, and Innovation for Enterprise & Mid‑Market Clients at brighthush

Welcome to brighthush – Where Fashion Meets Future‑Proof Technology

At brighthush, we’re redefining the fashion ecosystem by marrying cutting‑edge 3D design, realistic simulation, and artificial intelligence into a single, cloud‑based platform. Our mission is simple yet ambitious: empower designers, manufacturers, and retailers to bring collections to market faster, cheaper, and with a fraction of the environmental impact. By eliminating the need for costly physical prototypes, slashing production lead times, and dramatically reducing material waste, we position ourselves as the cornerstone of a data‑driven, sustainable future for fashion.

Why brighthush is the Future of Fashion Tech

In an industry where every millimeter of fabric counts, brighthush turns imagination into reality in a fraction of the time. Our platform gives brands the ability to iterate faster, launch collections ahead of season, and meet the growing consumer demand for sustainable, personalized fashion. If you’re passionate about technology, sustainability, and creating tangible impact, brighthush is the place to amplify your influence.

About the Role

As a Senior Customer Success Executive, you will be the strategic partner for our enterprise and mid‑market accounts, ensuring that each customer derives maximum value from our 3D design platform. Your day‑to‑day responsibilities will include:

Key Responsibilities

• Customer Onboarding & Enablement – Design and execute a customized onboarding roadmap that accelerates time‑to‑value, including hands‑on training, best‑practice workshops, and integration support.
• Account Management & Growth – Build deep, trust‑based relationships with C‑suite executives, product leads, and operational teams; develop tailored success plans that align with each client’s strategic objectives.
• Adoption & Engagement – Monitor usage analytics, identify adoption gaps, and implement targeted interventions to drive feature utilization and workflow integration.
• Renewals & Expansion – Lead renewal negotiations, present ROI case studies, and uncover upsell or cross‑sell opportunities that expand the customer’s footprint within brighthush’s ecosystem.
• Customer Advocacy – Serve as the customer’s advocate in cross‑functional meetings, translating feedback into product enhancements and roadmap priorities.
• Issue Resolution & Support Coordination – Escalate and resolve complex technical or business challenges, coordinating with engineering, product, and support teams to deliver swift, effective solutions.
• Performance Measurement – Track and report on key metrics such as Net Revenue Retention (NRR), Gross Retention (GR), Time‑to‑Value (TTV), Net Promoter Score (NPS), and adoption rates; use insights to refine strategies.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups; share best practices and success stories to elevate the brand’s thought leadership.
• Strategic Forecasting & Planning – Collaborate with Sales and Product to forecast revenue, identify market trends, and develop account expansion plans that align with business objectives.

Your Impact

In this role, you will directly influence the success of our most valuable customers and shape the future of our product roadmap. By driving adoption, fostering loyalty, and uncovering new revenue streams, you will help brighthush become the go‑to platform for sustainable fashion innovation worldwide.

Essential Qualifications

• Bachelor’s degree in Business, Fashion Design, Engineering, Computer Science, or a related field; Master’s preferred.
• Minimum 5 years of experience in Customer Success, Account Management, or a related role within a SaaS or high‑touch B2B environment.
• Proven track record of driving customer retention, adoption, and expansion in a complex, enterprise‑grade product landscape.
• Exceptional communication, negotiation, and presentation skills, with the ability to translate technical concepts into clear business value.
• Strong analytical mindset: comfortable working with data dashboards, interpreting usage metrics, and deriving actionable insights.
• Fluency in spoken and written English; additional languages are a plus.
• Experience with CRM systems, analytics platforms, and familiarity with 3D design or simulation tools is highly desirable.
• Demonstrated ability to manage multiple high‑priority accounts simultaneously while maintaining a high level of customer satisfaction.

Preferred Qualifications

• Background in the fashion, apparel, or textile industry, with a deep understanding of design workflows and production pipelines.
• Experience working in a fast‑paced, global organization, collaborating across time zones and cultural contexts.
• Knowledge of AI, digital twin, or advanced simulation technologies that underpin brighthush’s platform.
• Prior involvement in product roadmap discussions or customer‑centric product development initiatives.
• Experience leading or mentoring a team of Customer Success Managers or Account Executives.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s vision.
• Relationship Building – Proven skill in cultivating long‑term partnerships with stakeholders at all levels.
• Problem‑Solving – Creative, data‑driven approach to overcoming obstacles and delivering solutions.
• Project Management – Strong organizational skills, with the capacity to manage multiple accounts and initiatives simultaneously.
• Collaboration – Comfortable working cross‑functionally with Sales, Product, Engineering, and Support teams.
• Customer‑Centric Mindset – Passion for understanding customer pain points and translating them into actionable improvements.
• Communication Excellence – Ability to articulate complex ideas clearly to both technical and non‑technical audiences.
• Adaptability & Resilience – Thrive in a fast‑changing environment, pivoting strategies as needed to meet evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to industry‑leading training programs, mentorship from senior leaders, and the chance to attend global conferences and workshops. As you demonstrate impact, you’ll be positioned for advancement into leadership roles such as Director of Customer Success, Head of Global Customer Experience, or even cross‑functional product leadership. We believe in nurturing talent from within, and we celebrate internal mobility as a core part of our culture.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through daily stand‑ups, weekly syncs, and quarterly town halls. We foster a culture of psychological safety, where ideas are challenged, failures are learned from, and success is celebrated. Diversity and inclusion are not buzzwords at brighthush—they are the foundation of our decision‑making and innovation. We encourage a healthy work‑life balance, offering flexible hours, generous vacation time, and wellness resources. Our team regularly participates in virtual coffee chats, hackathons, and community service projects, reinforcing a sense of belonging and shared purpose.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. In addition, we provide comprehensive health, dental, and vision coverage, a 401(k) plan with company match, and a generous paid time off policy. Our benefits package also includes mental health support, professional development stipends, a stipend for home‑office equipment, and access to wellness apps and virtual fitness classes.

How to Apply

If you are a proactive, customer‑obsessed professional ready to shape the future of fashion technology, we want to hear from you. Submit your application through our careers portal, and let’s explore how your expertise can help brighthush’s customers thrive.