Senior Customer Success Executive – Mid‑West Healthcare Technology & Clinical Integration Specialist (Remote, 40% Travel) – Championing EHR Integration, SSO, and SMART on FHIR Adoption at brighthush

Welcome to brighthush – Where Data Meets Decision

At brighthush, we’re not just building technology; we’re reshaping the future of patient care. Our mission is to illuminate the path from data to decision for every clinician, hospital, and health system. By weaving together cutting‑edge EHR integration, secure single‑sign‑on (SSO) solutions, and intelligent clinical decision‑support tools, we empower healthcare professionals to deliver safer, faster, and more personalized care. If you thrive on solving complex problems, love working at the intersection of technology and medicine, and want to see your work directly improve patient outcomes, brighthush is the place for you.

Why Join brighthush?

We’re a purpose‑driven, high‑growth company that values innovation, inclusion, and impact. Our culture is built on collaboration, transparency, and a relentless focus on customer success. Whether you’re a seasoned veteran or an ambitious leader, you’ll find a supportive environment where your expertise is celebrated, your growth is accelerated, and your impact is felt across the entire health‑care continuum.

Position Overview

As a Senior Customer Success Executive based in the Mid‑West, you will serve as the linchpin between our transformative solutions and the clinicians who rely on them daily. You will own the entire customer lifecycle—from onboarding through expansion—ensuring that each partnership delivers measurable value, drives product adoption, and ultimately improves patient outcomes. This role is fully remote, with a flexible travel requirement of up to 40% to support on‑site engagements, training sessions, and strategic meetings across the United States.

Key Responsibilities

• Customer Onboarding & Implementation: Lead the end‑to‑end onboarding process for new clients, coordinating cross‑functional teams (engineering, product, support) to deliver seamless, on‑time implementations that meet or exceed client expectations.
• Adoption & Engagement: Design and execute adoption strategies that drive active usage of our EHR integrations, SSO/SAML solutions, SMART on FHIR interfaces, and mobile device management (MDM) capabilities. Monitor usage metrics, identify adoption gaps, and implement targeted interventions.
• Value Realization & ROI: Partner with clients to define success metrics, track key performance indicators (KPIs), and quantify the business value of our solutions. Present quarterly business reviews (QBRs) that showcase ROI, highlight success stories, and outline future opportunities.
• Strategic Account Management: Build and nurture long‑term relationships with key stakeholders, including CIOs, clinical informatics leads, and department heads. Serve as the trusted advisor on technology strategy, workflow optimization, and regulatory compliance.
• Product Feedback Loop: Capture client insights, pain points, and feature requests. Collaborate with product management to prioritize enhancements that align with market needs and customer priorities.
• Cross‑Functional Collaboration: Work closely with sales, marketing, and technical support to ensure a unified customer experience. Provide training, create knowledge‑base content, and lead workshops or webinars.
• Risk & Issue Management: Proactively identify potential risks, troubleshoot complex issues, and coordinate resolution across internal teams. Escalate critical incidents to senior leadership when necessary.
• Travel & On‑Site Support: Conduct on‑site visits (up to 40% of the time) to facilitate training, system demonstrations, and strategic planning sessions with clients across the United States.
• Data‑Driven Decision Making: Leverage analytics to uncover trends, forecast adoption trajectories, and recommend actionable improvements to both clients and internal stakeholders.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and user group meetings, sharing best practices and positioning our solutions as the gold standard in healthcare integration.

Essential Qualifications

• Bachelor’s degree in Health Administration, Information Technology, Computer Science, or a related field.
• Minimum of 5 years of progressive experience in customer success, account management, or project management within the healthcare technology sector.
• Deep understanding of clinical workflows, EHR systems (e.g., brighthush, brighthush, brighthush), and interoperability standards such as HL7, SMART on FHIR, and Infobutton.
• Proven track record of successful implementations and driving product adoption in a complex, regulated environment.
• Strong knowledge of identity and access management technologies, including SSO, SAML, and multi‑factor authentication.
• Excellent communication, presentation, and stakeholder‑management skills.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote setting.

Preferred Qualifications

• Advanced degree (MBA, MPH, or MS in Health Informatics) or relevant certifications (e.g., Certified Professional in Healthcare Information and Management Systems – CPHIMS).
• Experience with mobile device management (MDM) solutions and mobile health applications.
• Prior exposure to managed services or SaaS delivery models in healthcare.
• Fluency in additional languages (Spanish, French, or Mandarin) is a plus.
• Demonstrated ability to lead cross‑regional teams and manage multi‑site implementations.

Core Skills & Competencies

• Technical Proficiency: EHR integration, SSO/SAML, SMART on FHIR, HL7, Infobutton, MDM.
• Project Management: Agile methodologies, roadmap planning, risk mitigation.
• Customer‑Centric Mindset: Empathy, proactive problem solving, and a passion for delivering measurable outcomes.
• Analytical Thinking: Ability to interpret data, derive insights, and translate them into actionable strategies.
• Leadership & Influence: Ability to guide cross‑functional teams, influence decision makers, and drive consensus.
• Adaptability: Thrive in a rapidly evolving environment, manage ambiguity, and pivot as priorities shift.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. You will have access to:

• Structured mentorship programs with senior leaders in product, engineering, and sales.
• Annual learning budget covering conferences, certifications, and industry events.
• Internal knowledge‑sharing sessions, hackathons, and cross‑departmental projects.
• Clear career pathways: Customer Success Manager → Senior Manager → Director → VP of Customer Success.
• Opportunities to transition into product management, consulting, or technical architecture roles.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Inclusion, and Impact. We foster a collaborative, transparent environment where every voice matters. Remote work is fully supported with flexible hours, robust virtual collaboration tools, and a strong emphasis on work‑life balance. We celebrate successes through quarterly awards, team‑building retreats, and community outreach initiatives that give back to the healthcare community.

Compensation & Benefits

While specific figures are tailored to experience and location, we offer a competitive salary range of $82,020 – $117,170 per year, commensurate with your expertise. In addition to base pay, you will receive:

• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to lead transformative customer success initiatives, drive adoption of next‑generation healthcare technology, and make a tangible difference in patient care, we want to hear from you. Submit your application through the link below and join a team that is redefining the future of health‑tech.