Senior Customer Success Executive – Remote, Health & Wellness Technology – Championing Value, Partnerships, and Sustainable Growth at brighthush

About brighthush

brighthush is a pioneering cloud‑based health technology company that empowers healthcare providers, payers, and patients with intelligent, data‑driven solutions. Our mission is to transform the way health services are delivered by blending cutting‑edge analytics, AI‑powered insights, and seamless integration across the entire care continuum. Trusted by leading hospitals, health systems, and insurers worldwide, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that is redefining the future of health. We value curiosity, resilience, and a passion for delivering measurable impact. As a remote‑first organization, we offer the flexibility to work from anywhere in the United States while maintaining a strong sense of community through virtual town halls, peer‑learning circles, and quarterly in‑person retreats. Our people thrive in an environment that rewards initiative, celebrates experimentation, and encourages lifelong learning.

Position Overview

We are seeking an experienced Senior Customer Success Executive to lead strategic partnership management for our growing portfolio of health‑tech clients. In this role, you will act as the trusted advisor to senior executives, ensuring that each customer realizes maximum value from their investment in brighthush’s platform. You will collaborate cross‑functionally with product, sales, support, and operations to align customer goals with our roadmap, drive adoption, and uncover expansion opportunities.

Key Responsibilities

• Executive Relationship Management – Build and nurture deep, strategic relationships with C‑suite leaders and key stakeholders across each account. Serve as the primary point of contact for all strategic discussions, ensuring alignment between customer objectives and brighthush’s value proposition.
• Strategic Planning & Business Reviews – Lead quarterly business reviews (QBRs), roadmap workshops, and long‑term planning sessions. Translate customer goals into actionable success plans and measurable KPIs.
• Voice of the Customer – Champion the customer’s perspective within brighthush. Capture feedback, surface pain points, and advocate for product enhancements that drive adoption and satisfaction.
• Adoption & Outcome Management – Own the end‑to‑end adoption journey. Monitor usage metrics, identify gaps, and implement best‑practice adoption strategies to achieve defined business outcomes.
• Risk & Health Monitoring – Continuously assess account health using a blend of quantitative metrics and qualitative insights. Detect early warning signs, develop mitigation plans, and coordinate cross‑functional responses.
• Cross‑Functional Collaboration – Orchestrate seamless collaboration between product, services, support, sales, and operations to deliver a unified customer experience.
• Issue Escalation & Resolution – Act as the escalation point for complex issues. Drive resolution with a focus on speed, quality, and customer satisfaction.
• Product Advocacy – Translate customer needs into actionable input for product roadmaps, ensuring that new features and enhancements align with market demands.
• Success Plan Development – Design and execute comprehensive success plans, governance structures, and communication cadences that keep stakeholders informed and engaged.
• Commitment Tracking – Maintain meticulous records of contractual, operational, and strategic commitments. Ensure all deliverables are met and communicated clearly.
• Expansion & Growth – Identify and pursue expansion opportunities that align with the customer’s strategic direction. Partner with account teams to influence renewal, upsell, and cross‑sell initiatives.
• Commercial Insight – Provide data‑driven insights on customer priorities, risks, and partnership trajectory to inform commercial planning and forecasting.
• Continuous Improvement – Contribute to the evolution of the Customer Success organization by sharing best practices, lessons learned, and process enhancements.
• Team Leadership – Mentor junior team members, fostering a culture of growth, accountability, and high performance.

Essential Qualifications

• 6–10+ years of experience in customer success, account management, or a related field within the health‑tech or SaaS industry.
• Proven track record of managing enterprise‑level accounts and driving measurable business outcomes.
• Exceptional executive communication skills – comfortable presenting to C‑suite audiences and translating complex technical concepts into business value.
• Strong business acumen with the ability to analyze data, identify trends, and recommend strategic actions.
• Demonstrated ability to navigate complex, matrixed environments and influence cross‑functional teams.
• Fluency in English (both written and spoken). Additional language skills are a plus.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• High level of self‑motivation, organization, and attention to detail.

Preferred Qualifications

• Background in healthcare analytics, population health, or clinical informatics.
• Experience working with large, multi‑site health systems or payer organizations.
• Knowledge of healthcare regulations (HIPAA, HITECH) and data privacy best practices.
• Prior experience in a remote‑first organization with a distributed team.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Influence & Negotiation
• Project Management & Execution
• Collaboration & Teamwork
• Adaptability & Resilience
• Continuous Learning & Curiosity

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Executive, you will have access to:

• Annual leadership development programs and executive coaching.
• Cross‑functional rotation opportunities to broaden your skill set.
• Access to industry conferences, webinars, and certification courses.
• Clear career pathways to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Chief Customer Officer.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours and a results‑oriented approach.
• Regular virtual team building events and quarterly in‑person retreats.
• A culture that celebrates innovation, experimentation, and learning from failure.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based commission structure with a 60/40 to 90/10 mix, rewarding both retention and expansion.
• Equity eligibility to share in the company’s long‑term success.
• Comprehensive medical, dental, and vision coverage, including specialist consultations.
• Short‑term and long‑term disability insurance.
• Life insurance, accidental death & dismemberment (AD&D), and supplemental life options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for dependent care.
• Pre‑tax commuter and parking benefits.
• 401(k) plan with company match.
• Generous paid time off: flexible vacation, 11 paid holidays, 72 hours of paid sick leave, and paid parental leave.
• Paid adoption assistance and employee stock purchase plan.
• Professional development stipend and access to voluntary benefits such as auto, homeowner, and pet insurance.
• Volunteer programs and community outreach initiatives.

How to Apply

If you are a strategic thinker with a passion for health technology and a proven ability to drive customer success at scale, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of healthcare.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building a product; we’re building a healthier world. Your expertise will help our customers unlock the full potential of their data, improve patient outcomes, and achieve sustainable growth. Together, we can create lasting value for patients, providers, and payers alike.