Senior Customer Success Executive – Spearheading AI‑Powered Healthcare Transformation, Forging Strategic Partnerships, and Accelerating Adoption at brighthush

About brighthush

brighthush is not just a technology company; it is a movement that is redefining the very fabric of modern medicine. By marrying cutting‑edge artificial intelligence with the compassion and expertise of clinicians, we empower hospitals, health systems, and specialty practices to deliver faster, safer, and more personalized care. Our AI teammates handle repetitive administrative tasks, flag diagnostic uncertainties, and free clinicians to focus on what they do best: healing patients. With a mission‑driven culture that prizes ownership, speed, and impact, brighthush invites visionary leaders to join us on a journey that will change the way healthcare is delivered worldwide.

Why AI‑Powered Healthcare Matters

The global healthcare ecosystem is undergoing a seismic shift. Rising patient expectations, an aging population, and relentless pressure to reduce costs demand smarter, data‑driven solutions. AI is no longer a buzzword—it is a necessity. At brighthush, we have engineered a patented AI architecture, MedCon‑1, that outperforms industry leaders on clinical reasoning tasks, enabling real‑time decision support that clinicians can trust. Our platform is designed to integrate seamlessly into existing workflows, ensuring that technology amplifies, rather than replaces, human expertise.

Impact in Numbers

• 450+ organizations signed up in just 16 months—a testament to the value we deliver.
• AI agents cut administrative time by an average of 2.8 hours per day and reduce onboarding time by 85%.
• Over 5 million clinical tasks completed across 36+ specialties, improving outcomes for millions of patients.
• Raised $30M from top‑tier investors, all now part of the brighthush family.
• Patented AI architecture (MedCon‑1) that outperforms GPT‑4.5, Gemini, and Claude on clinical reasoning tasks.

Who We’re Looking For

We need a seasoned Customer Success Leader who can translate complex AI technology into tangible value for our most strategic clients. You’ll be the bridge between our product vision and the real‑world needs of hospitals, health systems, and specialty practices. Your success will be measured by the measurable impact you create for our clients and the growth you drive for brighthush.

Key Responsibilities

• Own the client relationship: Build and nurture deep partnerships with C‑suite executives, VPs, directors, and clinical leaders. Lead all client meetings, check‑ins, and quarterly business reviews (QBRs).
• Define and drive outcomes: Establish success metrics, develop adoption plans, and monitor progress to guarantee client wins.
• Accelerate expansion: Identify upsell opportunities, champion successful pilots, and demonstrate ROI on metrics that matter—hours saved, revenue increased, staff satisfaction elevated.
• Build playbooks: Collaborate with the Head of Success to create scalable playbooks for consulting and supporting high‑value accounts.
• Champion the client internally: Translate real‑world pain points into product roadmap priorities, ensuring brighthush delivers solutions that move the needle.
• Mentor and coach: Lead a high‑performance customer success team, fostering a culture of continuous improvement and data‑driven decision making.
• Represent brighthush externally: Speak at industry conferences, contribute to white papers, and position brighthush as a thought leader in AI‑powered healthcare.
• Drive cross‑functional alignment: Work closely with Product, Engineering, Marketing, and Sales to ensure a unified approach to customer success and market expansion.
• Analyze and report on performance: Build dashboards, track KPIs, and present insights to senior leadership to inform strategy and resource allocation.
• Advocate for continuous improvement: Identify process gaps, recommend enhancements, and lead initiatives that streamline onboarding, training, and support.

First‑Month Focus

• Master brighthush’s product suite and understand each client’s clinical workflows.
• Map stakeholder relationships, set success metrics, and establish a cadence of executive meetings.
• Deliver at least one visible client win—whether that’s an adoption lift, workflow unlock, or expansion path.
• Collaborate with product and engineering to surface early feedback and prioritize roadmap items.
• Set up a knowledge base and internal documentation to support ongoing client success.
• Begin building a high‑performance team culture through regular check‑ins and coaching.

Essential Qualifications

• 4+ years in client‑facing roles serving C‑suite, VPs, and directors in high‑stakes environments.
• Proven ability to build trust quickly, deliver results, and keep executive stakeholders aligned.
• Experience in early‑stage, high‑growth B2B startups is highly preferred.
• Owner mindset: you take extreme accountability and operate with a sense of ownership.
• Metrics‑driven: you prioritize relentlessly, set clear KPIs, and own end‑to‑end results.
• Willingness to travel up to 20% for in‑person client meetings and industry conferences.
• Strong written and verbal communication skills, with the ability to craft compelling narratives for diverse audiences.
• Demonstrated success in scaling customer success programs and managing enterprise‑scale implementations.

Preferred Qualifications

• Background in healthcare technology or medical AI.
• Experience managing enterprise‑scale implementations and scaling customer success programs.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and storytelling abilities, both written and verbal.
• Familiarity with healthcare regulations (HIPAA, GDPR, etc.) and data privacy best practices.
• Experience leading cross‑functional initiatives that bridge product, engineering, and sales.
• Knowledge of clinical workflows and the challenges faced by hospitals and specialty practices.

Skills & Competencies

• Strategic thinking and execution.
• Relationship building at all organizational levels.
• Data analysis and performance measurement.
• Product knowledge and technical fluency.
• Problem‑solving and conflict resolution.
• Adaptability in a fast‑moving, high‑growth environment.
• Leadership and mentorship.
• Storytelling and influence.
• Project management and operational excellence.
• Customer‑centric mindset and empathy.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as ambitious as your ambition. You’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of AI in healthcare.
• Mentor junior team members and build a high‑performance customer success culture.
• Transition into senior leadership roles—Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer.
• Participate in industry conferences, thought‑leadership panels, and white‑paper collaborations.
• Access continuous learning resources, including certifications in AI ethics, healthcare compliance, and advanced analytics.
• Work with a global network of clinicians, data scientists, and product leaders to co‑create next‑generation solutions.
• Contribute to strategic roadmap decisions that influence the direction of the entire organization.
• Earn recognition and rewards for driving measurable impact on patient outcomes and company growth.

Work Environment & Culture

brighthush thrives on a culture of ownership, speed, and impact. We value:

• Entrepreneurial spirit: You think in outcomes, thrive in ambiguity, and take ownership without limits.
• Mission‑obsessed focus: Your work directly saves lives and improves patient care.
• Impact‑driven execution: You sprint toward hard problems, ship with sharp judgment, and celebrate wins.
• Elite teamwork: You raise the bar through high standards, direct feedback, and a commitment to excellence.
• Inclusive collaboration: Diverse perspectives are celebrated, and every voice is heard.
• Continuous learning: We invest in your growth through mentorship, training, and real‑world experience.
• Flexible work arrangements, including remote options and generous paid time off.
• Regular team retreats, hackathons, and innovation challenges to keep the energy high.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to client success metrics and company growth.
• Equity participation—own a piece of the company’s future.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements, including remote work options and generous paid time off.
• Professional development budget and access to industry conferences.
• Well‑being initiatives—mental health support, wellness stipends, and team retreats.
• Employee referral program and community engagement opportunities.
• Annual performance reviews with clear career progression paths.

How to Apply

If you’re ready to join a team that’s redefining healthcare, we’d love to hear from you. Submit your application through our careers portal or send a concise cover letter and résumé to [email protected]. Let’s build something life‑changing together.

Closing

At brighthush, we’re not just building AI; we’re building a future where every patient has access to a superhuman doctor. If you’re passionate about making a tangible difference, thrive in a high‑growth environment, and want to partner with clinicians to solve the most pressing challenges in healthcare, this is the place for you. Apply today and help us turn the vision of “One Human, One Doctor” into reality.