Senior Remote Norwegian‑Speaking Customer Experience & Warranty Support Specialist – Leading Global CX Excellence, Warranty Innovation, and Unmatched Customer Satisfaction at brighthush
Welcome to brighthush – A Global Customer Experience Revolution
At brighthush, we’re not just a company; we’re a movement that redefines how businesses connect with their customers. With a presence in over 30 countries and a portfolio that spans consumer electronics, home appliances, and cutting‑edge technology, we empower partners to deliver flawless, memorable interactions at every touchpoint. Our mission is simple yet powerful: turn every customer touch into a lasting impression. As a fully remote‑first organization, we believe that talent should not be limited by geography. That’s why we’re expanding our Warranty & Technical Support team and inviting Norwegian‑speaking professionals to join us from the comfort of their own homes.
Why brighthush is the Ideal Place to Grow Your Career
At brighthush, people come first. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. Here’s what you’ll experience:
- Fully remote work with flexible hours (20–40 h per week)
- Digital, paid training and state‑of‑the‑art hardware delivered straight to your doorstep
- Regular virtual team events and a strong sense of belonging
- Exclusive employee benefits: shopping discounts, bike leasing, capital‑forming perks, company pension scheme, and a voucher card with regular top‑ups
- Health & wellness programs: global wellness initiatives, a proprietary fitness app, discounts at brighthush, and more
- Internal career opportunities: 84 % of promotion jobs and 93 % of management positions are filled internally
- International advancement through global German‑speaking projects
- Environmentally responsible: no commuting means more time for you and a reduced carbon footprint
- Generous vacation: 27–31 days depending on tenure, plus special leave and optional German language classes
Key Responsibilities – Your Impact Every Day
As a Norwegian‑speaking Customer Experience Specialist, you will be the first point of contact for customers seeking warranty support for consumer electronics and home appliances. Your day‑to‑day tasks will include:
- Conducting damage assessments of defective devices via telephone and email, ensuring accurate and thorough documentation
- Processing warranty claims swiftly and competently to maximize customer satisfaction
- Reviewing submitted claims for completeness and compliance with warranty terms
- Collaborating with cross‑functional teams (claims, technical support, logistics) to resolve complex issues
- Maintaining up‑to‑date knowledge of product specifications, warranty policies, and troubleshooting procedures
- Providing proactive communication to customers about claim status, next steps, and resolution timelines
- Identifying opportunities for process improvement and contributing to best‑practice guidelines
- Tracking key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores
- Participating in regular quality assurance reviews and feedback sessions to continuously elevate service standards
Additional Impact Areas
- Act as a subject‑matter expert for warranty policy updates and new product launches
- Mentor junior team members on effective communication and problem‑solving techniques
- Contribute to the creation of knowledge‑base articles and FAQ updates for internal and external use
- Engage in cross‑departmental projects that drive customer‑centric innovation across the organization
Essential Qualifications – What We Expect From You
- Fluency in Norwegian (C2 level) and English (B2 level) – written and spoken
- Strong commercial and technical affinity, especially with internet‑based communication tools
- Proficient PC literacy – comfortable navigating multiple applications and CRM systems
- Previous customer service experience (preferred but not mandatory)
- Willingness to work flexible hours, including evenings and weekends, as required by the role
- Self‑motivated, able to work independently and under pressure to meet deadlines
- Strong learning mindset – eager to acquire new skills and adapt to evolving processes
- Empathetic, socially competent personality with a genuine desire to help customers