Senior Customer Success & Field Application Manager – Driving Scientific Adoption & Growth in Life Sciences at brighthush

About brighthush

brighthush is a trailblazing life‑science company that is redefining how researchers, clinicians, and diagnostics laboratories discover and interpret genetic information. With a portfolio of cutting‑edge molecular analysis technologies, we empower scientists to unlock insights that drive better patient outcomes and accelerate scientific discovery. Our culture is built on curiosity, collaboration, and a relentless commitment to innovation—values that shape every product, partnership, and team member at brighthush.

Why This Role Matters

As brighthush expands across the United States, we need a dynamic Customer Success & Field Application Manager to bridge the gap between our groundbreaking technology and the laboratories that rely on it. This hybrid position blends the strategic focus of customer success with the hands‑on expertise of field application, ensuring that every client not only adopts our solutions but also extracts maximum value from them. You will be the trusted advisor who guides customers from initial engagement through long‑term adoption, while feeding real‑world insights back to our product and engineering teams.

Key Responsibilities

• Build & Sustain Client Relationships – Establish deep, trust‑based connections with researchers, lab managers, and healthcare professionals. Understand their scientific goals, pain points, and operational workflows to recommend tailored solutions.
• Technical & Application Expertise – Maintain a high level of product knowledge and laboratory proficiency. Spend significant time in the lab solving complex customer challenges and ensuring that our technology performs flawlessly in real‑world settings.
• Identify & Pursue New Business Opportunities – Conduct market research to uncover emerging segments, industry trends, and potential clients. Proactively prospect through networking events, online research, and targeted outreach.
• Project Management & Cross‑Functional Leadership – Lead cross‑functional projects that span sales, marketing, product development, and operations. Ensure timely execution, clear communication, and alignment with strategic objectives.
• Customer Training & Support – Deliver on‑site demos, beta tests, and training sessions. Create and refine training materials, FAQs, and troubleshooting guides to empower customers.
• Strategic Business Development – Collaborate with the commercial team to develop growth strategies, set targets, and identify opportunities for upsell, cross‑sell, and expansion within existing accounts.
• Marketing & Communication Support – Provide customer insights that shape marketing campaigns, product messaging, and communication plans. Represent brighthush at conferences, symposia, and industry events.
• Industry Thought Leadership – Stay current on academic, clinical, and commercial trends. Attend conferences, trade shows, and professional events to network with key opinion leaders (KOLs) and gather market intelligence.
• Internal Collaboration & Feedback Loop – Liaise with product development, operations, and quality teams to relay customer feedback, suggest product enhancements, and ensure regulatory compliance.

Essential Qualifications

• Bachelor’s degree in Life Sciences (Biology, Genetics, Biochemistry, or related field). Master’s degree is a plus.
• Minimum 5 years of proven experience in customer success, field applications, account management, or technical support within the life‑science or diagnostics sector.
• Strong analytical and organizational skills with a track record of managing complex, multi‑phase projects.
• Excellent communication and interpersonal skills, capable of collaborating with cross‑functional teams and engaging with customers at all levels.
• Problem‑solving mindset with robust troubleshooting capabilities in real‑world laboratory environments.
• Results‑driven attitude with a history of successful product launches and lifecycle management.
• Familiarity with regulatory and quality standards relevant to life sciences (e.g., CLIA, ISO, FDA).
• Strong project management skills, prioritizing tasks, meeting deadlines, and juggling multiple initiatives simultaneously.
• Adaptability to a fast‑paced, evolving environment and a willingness to embrace change.
• Self‑motivated, goal‑oriented, and consistently meeting or exceeding targets.
• Excellent time‑management and organizational abilities, capable of working independently and as part of a team.
• Willingness to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for weekend travel.
• Creative, divergent thinking with a propensity to challenge conventional methods and build on others’ ideas.

Desired Qualifications

• Ph.D. or equivalent expertise in translational medicine, genetics, or genomics, demonstrated through academic training, industry experience, or a strong record of scientific contributions.

What You’ll Gain at brighthush

• Career Growth & Learning – Work alongside world‑class scientists and engineers, gaining exposure to the full product lifecycle from R&D to commercialization. Opportunities to attend conferences, pursue certifications, and lead internal knowledge‑sharing sessions.
• Impactful Work – Your insights will directly influence product development, customer experience, and market strategy. You’ll see the tangible difference your work makes in patient outcomes and scientific breakthroughs.
• Collaborative Culture – At brighthush, teamwork is at the core of everything we do. We celebrate diverse perspectives, encourage open dialogue, and reward innovative thinking.
• Competitive Compensation & Benefits – While specific figures vary, brighthush offers a competitive salary, performance‑based bonuses, comprehensive health benefits (medical, dental, vision), 401(k) matching, paid time off, and flexible work arrangements.
• Work‑Life Balance – Remote work options, flexible scheduling, and a supportive environment that values personal well‑being.
• Global Exposure – Collaborate with colleagues and customers across North America and beyond, building a network that spans continents.

How to Apply

If you are passionate about bridging science and customer success, and you thrive in a fast‑moving, innovative environment, we want to hear from you. Please submit your resume and a cover letter outlining why you’re the ideal fit for this role to [email protected]. For more details about the position and brighthush’s mission, visit our careers page: Apply to this job.

Join brighthush – Where Innovation Meets Impact

At brighthush, we are not just building products; we are shaping the future of molecular diagnostics. Your expertise will help scientists unlock new discoveries, improve patient care, and drive the next wave of scientific advancement. If you’re ready to make a meaningful impact, grow your career, and be part of a company that values curiosity, collaboration, and excellence, apply today and become a key player in our next phase of growth.