Dynamic Customer Growth & Activation Specialist – Driving B2B Automotive E‑Commerce Success at brighthush

About brighthush

brighthush is a trailblazing enterprise SaaS company that is redefining the automotive parts marketplace. With our flagship Nexpart platform, we connect thousands of repair shops, dealerships, distributors, and manufacturers across North America, enabling them to find, price, and order parts with unprecedented speed and accuracy. Every year, our ecosystem facilitates more than $5 billion in transactions, powering the lifeblood of the automotive industry.

At brighthush, we are driven by a single, bold vision: to make B2B automotive e‑commerce as seamless, intuitive, and data‑rich as any consumer‑facing marketplace. We harness AI, advanced analytics, and a deep understanding of the parts supply chain to deliver solutions that keep vehicles on the road and businesses thriving.

Our culture is built on collaboration, curiosity, and a relentless commitment to excellence. We celebrate diversity, encourage bold ideas, and empower every team member to bring their authentic self to work. Whether you’re a seasoned veteran or a fresh talent, you’ll find a place at brighthush where your contributions matter and your growth is supported.

Why Join the Customer Growth & Activation Team?

The automotive B2B e‑commerce landscape is evolving rapidly. Parts buyers now demand the same frictionless, multi‑vendor experience they enjoy in other industries. At brighthush, we’re building a dedicated Customer Growth & Activation team to accelerate the adoption of Nexpart, deepen engagement with existing users, and unlock new revenue streams.

As a Customer Growth & Activation Specialist, you will be at the forefront of this transformation. You’ll drive outbound prospecting, onboard new customers, re‑engage dormant accounts, and serve as the voice of the customer within our product and support teams. Your work will directly influence the growth trajectory of brighthush and the success of our partners.

Key Responsibilities

• Outbound Prospecting: Identify and engage repair shops, dealerships, and distributors through targeted calls, emails, and multi‑step sequences.
• Qualification & Onboarding: Assess prospects’ needs, demonstrate how Nexpart aligns with their workflow, and guide them through account setup and supplier connections.
• Activation & Engagement: Drive first orders, introduce advanced features, and nurture ongoing usage to maximize customer lifetime value.
• Re‑engagement Campaigns: Reach out to low‑activity accounts, highlight new capabilities, and rekindle their interest in the platform.
• Data Management: Capture all interactions, status updates, and next steps in Salesforce, ensuring data integrity and actionable insights.
• Performance Tracking: Meet or exceed activity, activation, and engagement targets, reporting progress to leadership.
• Customer Advocacy: Collect feedback, identify activation blockers, and collaborate with Product, Support, and Marketing to drive continuous improvement.
• Industry Representation: Represent brighthush at trade shows and industry events, showcasing Nexpart’s value proposition to a broader audience.

Essential Qualifications

• 1–3 years of experience in inside sales, SDR/BDR, customer onboarding, or customer success roles.
• Proficiency in making high‑volume outbound calls and emails, handling objections with confidence.
• Strong technical aptitude: ability to quickly learn complex software concepts and explain them in simple terms to non‑technical stakeholders.
• Organized, detail‑oriented, and disciplined in maintaining CRM records; Salesforce experience is highly preferred.
• Background in automotive parts, repair shops, dealerships, or B2B software is a plus.
• BS/BA degree or equivalent professional experience.
• Comfortable navigating uncertainty and adapting to evolving priorities.
• Excellent collaboration skills – you’re a team player who brings energy and positivity to every interaction.

Preferred Qualifications

• Experience with AI‑driven procurement tools or advanced analytics platforms.
• Knowledge of the North American automotive supply chain and key industry players.
• Previous exposure to SaaS product launches or go‑to‑market strategies.
• Fluency in multiple languages, especially Spanish, to serve a diverse customer base.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication tailored to technical and non‑technical audiences.
• Problem‑Solving: Ability to diagnose customer pain points and recommend actionable solutions.
• Time Management: Prioritize tasks, manage a high‑volume pipeline, and meet deadlines in a fast‑paced environment.
• Data‑Driven Decision Making: Leverage metrics and analytics to refine outreach strategies and improve activation rates.
• Customer‑Centric Mindset: Deep empathy for the challenges faced by repair shops and dealerships, and a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Customer Growth & Activation Specialist, you’ll gain exposure to:

• Product development cycles – collaborating with engineers and designers to shape the next generation of Nexpart features.
• Marketing and demand‑generation initiatives – working alongside creative teams to craft compelling campaigns.
• Strategic account management – transitioning into senior roles that oversee large, high‑value customers.
• Leadership development – participating in mentorship programs, leadership workshops, and cross‑functional projects.

We invest heavily in continuous learning, offering access to industry conferences, online courses, and internal knowledge‑sharing sessions. Whether you’re looking to deepen your technical expertise or broaden your business acumen, brighthush provides the resources and support to help you thrive.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our teams collaborate through modern communication tools, ensuring that distance never hinders innovation. We celebrate milestones with virtual happy hours, hackathons, and recognition programs that highlight individual and team achievements.

Our culture is built on:

• Inclusivity: A commitment to diversity, equity, and belonging, ensuring every voice is heard.
• Transparency: Open communication from leadership, clear goals, and honest feedback loops.
• Continuous Improvement: A growth mindset that encourages experimentation, learning from failures, and celebrating successes.
• Community Impact: Initiatives that give back to the automotive community, such as sponsorships for local repair schools and sustainability projects.

Compensation & Benefits

We offer a competitive base salary ranging from $48,400 to $68,400, with additional performance‑based incentives, including a target bonus and restricted stock units where applicable. Our comprehensive benefits package is designed to support you and your family at every stage of life:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and parental leave.
• Paid sabbatical program for long‑term employees.
• Professional development stipend and tuition reimbursement.
• Wellness resources: mental health support, fitness stipends, and wellness challenges.
• Employee referral bonuses and recognition rewards.

Our benefits are tailored to promote financial security, health, and overall well‑being, ensuring you can focus on delivering value to our customers while enjoying a fulfilling personal life.

How to Apply

If you’re ready to join a forward‑thinking team that is reshaping the automotive e‑commerce landscape, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

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Closing Statement

At brighthush, we believe that the future of automotive parts is built on technology, collaboration, and a relentless pursuit of customer success. As a Customer Growth & Activation Specialist, you will play a pivotal role in driving adoption, unlocking new revenue, and ensuring our partners thrive. If you are passionate about sales, customer advocacy, and making a tangible impact in a fast‑moving industry, we invite you to apply today and help us accelerate the next wave of automotive e‑commerce innovation.