Senior Customer Success & Field Application Manager – U.S. | Championing Scientific Innovation, Client Success, and Strategic Growth at brighthush

About brighthush

brighthush is a trailblazing life‑science enterprise redefining the molecular diagnostics landscape. Our proprietary super‑RCA platform delivers rapid, ultra‑accurate, and cost‑effective genetic testing that empowers researchers, clinicians, and laboratories worldwide. We accelerate the detection of genetic mutations, improve patient outcomes, and democratize access to cutting‑edge diagnostics. At brighthush, science meets entrepreneurship, and every product iteration is driven by real‑world feedback from the front lines of research and clinical care.

We are a fast‑growing, mission‑driven organization that values curiosity, collaboration, and relentless pursuit of excellence. Our team is composed of scientists, engineers, and business professionals who share a common passion for transforming the way molecular data is captured, analyzed, and applied. If you thrive in an environment where scientific rigor meets commercial impact, brighthush offers the platform to make a tangible difference.

Why This Role Matters

As brighthush expands its footprint across the United States, we need a dynamic, science‑savvy Senior Customer Success & Field Application Manager to become the primary advocate for our U.S. customers. This hybrid role blends customer success, field application support, and strategic account management into a single, high‑impact position. You will guide customers from initial engagement through long‑term adoption while simultaneously feeding critical insights back to our product and engineering teams. Your work will directly influence product evolution, customer satisfaction, and revenue growth.

Key Responsibilities

• Build and Maintain Client Relationships – Establish trust with laboratories, researchers, and healthcare professionals; understand their scientific goals and business needs; provide tailored solutions and maintain regular communication to ensure satisfaction.
• Technical & Application Expertise – Serve as the on‑site technical champion; conduct product demos, beta tests, and troubleshooting; develop training materials and best‑practice guides.
• New Business Development – Conduct market research, identify potential clients, and generate leads through networking, online research, and outreach; collaborate with sales to close opportunities.
• Project Management – Lead cross‑functional projects, ensuring timely execution, clear communication, and alignment with strategic goals; manage multiple concurrent initiatives.
• Product Feedback & Development Collaboration – Capture customer insights and relay them to product development, quality, and regulatory teams to refine features and enhance user experience.
• Marketing & Communication Support – Contribute to marketing plans, create case studies, and support communication activities that showcase customer success stories.
• External Events & Thought Leadership – Represent brighthush at scientific conferences, symposia, and industry events; network with key opinion leaders (KOLs) and stay abreast of emerging trends.
• Industry Trend Monitoring – Keep up to date with academic, clinical, and commercial developments; identify opportunities and risks; share insights with internal teams.
• Internal Collaboration – Liaise with marketing, product development, operations, and regulatory teams to align initiatives and drive company objectives.

Essential Qualifications

• Bachelor’s degree in Life Sciences (Biology, Chemistry, Genetics, or related field). Master’s degree is a plus.
• Minimum 5 years of proven experience in customer success, field applications, account management, or technical support within the life‑science or diagnostics sector.
• Strong analytical and organizational skills with the ability to manage complex, multi‑disciplinary projects.
• Excellent communication and interpersonal skills – adept at collaborating with cross‑functional teams and engaging diverse scientific audiences.
• Problem‑solving mindset with robust troubleshooting capabilities in real‑world laboratory settings.
• Results‑driven track record of successful product launches, lifecycle management, and revenue growth.
• Familiarity with regulatory and quality standards (e.g., CLIA, ISO, FDA) in the life‑science field.
• Demonstrated project management proficiency – prioritization, deadline adherence, and multi‑project coordination.
• Adaptability to a fast‑paced, evolving environment with a proactive, self‑motivated attitude.
• Strong time‑management and organizational skills – ability to work independently and as part of a team.
• Willingness to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for weekend travel.
• Creative, divergent thinker who questions traditional methods and builds on others’ ideas.

Preferred Qualifications

• Ph.D. or equivalent expertise in translational medicine, genetics, or genomics, demonstrated through academic training, industry experience, or a strong track record of scientific contributions.
• Experience with super‑RCA or similar high‑throughput, low‑cost molecular diagnostic platforms.
• Prior exposure to KOL engagement and scientific event organization.
• Knowledge of emerging technologies such as CRISPR, next‑generation sequencing, and digital pathology.

Skills & Competencies

• Scientific literacy and passion for molecular diagnostics.
• Customer‑centric mindset with a focus on delivering measurable value.
• Strategic thinking and business acumen.
• Strong presentation and facilitation skills.
• Data‑driven decision making and analytical rigor.
• Resilience and perseverance in a high‑growth environment.
• Team‑player attitude with a collaborative spirit.
• Proficiency in CRM systems (e.g., brighthush), Microsoft Office, and collaboration tools (brighthush collaboration platform, brighthush communication tool).

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our science. We offer:

• Structured mentorship programs with senior leaders in sales, product, and R&D.
• Access to cutting‑edge training, certifications, and conferences to deepen your technical expertise.
• Clear progression tracks from Customer Success Lead to Director of Customer Success or Field Application Manager.
• Opportunities to transition into product management, business development, or regulatory affairs based on your interests.
• Cross‑functional projects that expose you to the full product lifecycle and strategic decision‑making.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and shared success. Our core values include:

• Scientific Integrity – We uphold the highest standards of research and data quality.
• Customer Obsession – Every decision is driven by the goal of delivering measurable value to our clients.
• Entrepreneurial Spirit – We encourage bold ideas, rapid experimentation, and ownership at all levels.
• Continuous Learning – We invest in professional development and celebrate curiosity.
• Teamwork & Inclusion – Diverse perspectives are valued, and collaboration is the engine of our success.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and revenue targets.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off, including paid holidays and a generous vacation policy.
• Remote work flexibility with a hybrid model that supports both collaboration and autonomy.
• Professional development budget for conferences, courses, and certifications.
• Wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is reshaping the future of molecular diagnostics. You will:

• Work directly with scientists and clinicians who rely on your expertise to advance patient care.
• Influence product development through real‑world feedback and strategic insights.
• Grow your career in a supportive environment that values both scientific excellence and business impact.
• Collaborate with cross‑functional teams that span engineering, marketing, regulatory, and operations.
• Enjoy a culture that celebrates curiosity, innovation, and teamwork.

Ready to Make an Impact?

If you are a science‑savvy, customer‑focused professional who thrives in a fast‑paced, high‑growth environment, we want to hear from you. Join brighthush and help us accelerate the delivery of transformative diagnostics to laboratories and clinicians across the United States.

Apply today and become a key driver of scientific innovation and client success at brighthush.