Senior Customer Success & Grid Optimization Specialist – Remote Energy Technology Leader – Spearheading Smart Grid Transformation, AI‑Powered Asset Monetization, and Customer Success Excellence at brighthush

About brighthush

brighthush is at the forefront of the energy revolution, blending cutting‑edge data science, artificial intelligence, and deep industry expertise to reshape how distributed generation assets—solar farms, battery storage, and micro‑grids—interact with wholesale markets and grid operators. By unifying fragmented data streams into a single, high‑yield platform, we empower utilities, grid operators, and asset owners to unlock new revenue streams, reduce operational risk, and accelerate the transition to a cleaner, more resilient electric grid.

Founded by seasoned energy professionals and forward‑thinking technologists, brighthush operates as a lean, high‑trust organization that moves fast, thinks big, and thrives on impact. Every new hire becomes an integral part of our mission‑driven culture, and we actively seek individuals who are passionate about energy, technology, and delivering exceptional customer success. If you want to grow your career while making a real difference in the world’s energy transition, brighthush is the place for you.

Why Join brighthush?

• Front‑line Impact: Serve as the vital link between our sales force and the customers who rely on our platform to navigate complex grid programs and market opportunities.
• Learning & Growth: Receive comprehensive training on regional transmission organization mechanics, distributed generation fundamentals, and the inner workings of our AI‑driven platform.
• Remote Flexibility: Work from anywhere in the U.S. with a fully remote setup that supports a healthy work‑life balance.
• Equity & Compensation: Competitive base salary, performance bonus, and early‑stage equity that lets you share in the company’s success.
• Culture of Ownership: Direct access to the founding team and real ownership of your work from day one.
• Commitment to Sustainability: Be part of a company that is literally powering the energy transition.

Role Overview

As a Senior Customer Success & Grid Optimization Specialist, you will be the linchpin that ensures every new customer is onboarded smoothly, stays informed, and achieves success with our platform. From the moment a sale closes, you’ll guide customers through the entire journey—kickoff, data collection, go‑live, and ongoing support—while keeping all stakeholders aligned and informed. Your role blends strategic account management with hands‑on technical support, making you a key driver of customer satisfaction, platform adoption, and revenue growth.

Key Responsibilities

• Sales Handoff & Information Tracking: Receive new customer details from Sales, verify completeness, and flag missing data. Maintain a clean, up‑to‑date customer database that serves as the single source of truth for all teams.
• Kickoff Preparation & Execution: Coordinate logistics, prepare agenda, and lead kickoff calls using our standard deck. Ensure that all stakeholders—sales, engineering, operations, and the customer—are aligned on expectations, timelines, and success metrics.
• Data Collection & Follow‑Up: Gather site, generator, and contact information from customers, and persistently follow up until all requirements are met. Use brighthush CRM tools to track progress and set reminders for next steps.
• Project Tracking: Monitor each site from kickoff to go‑live, updating internal dashboards and communicating status to customers, field engineers, and the brighthush team. Identify bottlenecks early and propose solutions to keep projects on schedule.
• Dispatch Communication: Send timely updates around dispatch events, tests, and market programs; assist the dispatch lead with outreach during events. Ensure that customers are fully informed of any changes that may affect their operations.
• Issue Resolution: Monitor site health alerts, collaborate with customers and field engineers to resolve problems, and ensure a smooth resolution path. Escalate complex issues to the appropriate technical teams while keeping the customer in the loop.
• Customer Support: Field day‑to‑day questions, triage issues, and involve the appropriate teammate for escalations. Provide proactive guidance to help customers maximize platform value.
• Documentation & Process Improvement: Keep brighthush, meeting notes, and action items current; propose enhancements to onboarding checklists and customer materials. Drive continuous improvement initiatives that increase efficiency and reduce friction.

What You’ll Learn at brighthush

• How grid programs and wholesale markets operate in regional transmission organizations, and the specific requirements each customer faces.
• Fundamentals of generators and site operations, enabling confident conversations with customers and field engineers.
• Best practices for running engaging, productive kickoff calls.
• The inner workings of brighthush’s platform, onboarding workflow, and dispatch process.
• Advanced data analytics techniques used to optimize asset performance and revenue streams.
• Strategic account management frameworks that drive customer retention and expansion.

Who You Are

• Detail‑Oriented: You catch the nuances others miss and proactively follow up before issues arise.
• Proactive: You take initiative and don’t wait for direction on the next step.
• Curious: You ask questions when something isn’t clear and seek to understand the bigger picture.
• Calm Under Pressure: You remain composed when multiple tasks converge, especially during dispatch events.
• Customer‑Centric: You genuinely care about the success of your customers and go the extra mile to deliver value.
• Tech‑Savvy: You’re comfortable learning new software, APIs, and data formats quickly.

Essential Qualifications

• Minimum 1 year of customer‑facing experience (customer success, account management, client services, or project coordination). Internships, volunteer work, or relevant academic projects are also valued.
• Excellent verbal and written communication skills—friendly, clear, and professional.
• Strong organizational ability to manage multiple customers and tasks simultaneously without losing detail.
• Reliable follow‑through; you close loops without needing constant reminders.
• Rapid learner—especially when tackling new technical or market concepts.
• Authorized to work in the U.S. without employer sponsorship, now or in the future.
• Availability during Eastern and Central U.S. business hours, and flexibility to support dispatch events that may occur outside normal hours.

Preferred Qualifications

• Experience in the energy or utilities sector, particularly with distributed generation or grid services.
• Familiarity with market platforms such as regional transmission organizations.
• Proficiency with brighthush CRM systems and project management tools.
• Basic understanding of electrical engineering concepts related to generators and grid interconnections.
• Previous experience in a fast‑paced startup environment where ownership and adaptability are essential.

Skills & Competencies

• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Project Management: Ability to juggle multiple projects, set priorities, and meet deadlines.
• Problem Solving: Analytical mindset to diagnose issues and devise effective solutions.
• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Comfortable learning new software, APIs, and data formats.
• Collaboration: Works seamlessly with sales, engineering, operations, and field teams.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We encourage cross‑functional learning and provide:

• Structured mentorship from senior leaders and technical experts.
• Access to industry conferences, webinars, and certification programs.
• Opportunities to transition into product management, engineering, or sales leadership.
• Regular performance reviews that align your growth with company goals.
• Internal job rotation programs that allow you to explore new domains within brighthush.

Work Environment & Culture

Our culture is built on trust, transparency, and a shared commitment to sustainability. You’ll experience:

• Fully remote work with flexible hours to support work‑life balance.
• Weekly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Open communication channels—Slack, Teams, and email—where ideas are welcomed.
• A collaborative mindset that values every team member’s input.
• Regular team‑building activities, both virtual and in‑person, to strengthen bonds.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures vary by experience, we offer a competitive base salary, a performance‑based bonus structure, and early‑stage equity to share in the company’s success. Additional benefits include:

• Health, dental, and vision insurance (fully covered).
• 401(k) plan with company match.
• Unlimited paid time off to support personal and professional rejuvenation.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Flexible work hours and remote work options.
• Employee referral bonus program.

How to Apply

If you’re ready to join a forward‑thinking team that is shaping the future of the electric grid, we’d love to hear from you. Submit your application through the link below and let’s start a conversation about how you can make an impact at brighthush.