Senior Customer Success & Implementation Engineer – Renewable Energy AI & Robotics Platform Specialist – Driving Adoption & Integration (Remote, Full‑Time)

About brighthush

brighthush is more than a technology provider; it is a catalyst for the global transition to clean, reliable energy. By fusing advanced artificial intelligence with autonomous robotics, we have engineered a platform that redefines how solar and wind projects are conceived, built, and operated. Our system ingests data from drones, GIS, CAD, and project schedules, turning complex, repetitive tasks into seamless, data‑centric workflows. The outcome is accelerated timelines, reduced costs, and elevated performance for owners, engineering teams, procurement specialists, EPC contractors, and O&M professionals alike.

Our mission is clear and ambitious: to make renewable energy projects faster, smarter, and more reliable. We believe that the transition to a low‑carbon world requires not only clean energy sources but also the tools that enable teams to deliver those sources at scale. brighthush is the catalyst that turns intricate engineering processes into streamlined, insight‑driven operations, allowing our customers to focus on what matters most—building the future.

Why Join brighthush

At brighthush, you’ll be part of a dynamic, mission‑driven team that is redefining the energy landscape. We value curiosity, collaboration, and a relentless pursuit of excellence. As a remote‑first organization, we offer the flexibility to work from anywhere while fostering a culture of connection, continuous learning, and shared success. Whether you’re a seasoned engineer, a customer‑success veteran, or a data‑integration specialist, you’ll find a place where your expertise is celebrated and your growth is accelerated.

About the Renewable Energy Landscape

The global push toward decarbonization has created an unprecedented demand for renewable energy solutions. Solar and wind projects are scaling at a pace that outstrips traditional construction and operational models. In this fast‑evolving environment, the ability to quickly integrate data, automate repetitive tasks, and make real‑time decisions is no longer a competitive advantage—it’s a necessity. brighthush’s platform is designed to meet this demand head‑on, providing a single, unified system that connects every stakeholder in the project lifecycle.

The Role: Customer Success & Implementation Engineer

As the Customer Success & Implementation Engineer, you will be the linchpin between our cutting‑edge technology and the teams that rely on it. You will own the entire customer journey—from the initial handshake to long‑term partnership—ensuring that every client not only adopts our platform but thrives with it. Your blend of technical acumen and relationship‑building skills will make you a trusted advisor, a problem‑solver, and a champion of customer success.

Key Responsibilities

• End‑to‑End Customer Journey Ownership – Lead structured technical onboarding, drive adoption, and cultivate lasting partnerships that turn satisfied users into loyal advocates.
• Implementation Strategy Design – Analyze each customer’s unique use case, understand their operational workflows, and architect a platform configuration that delivers maximum value.
• Workflow Mapping & Integration – Translate complex field and office processes into brighthush solutions, ensuring seamless integration with existing tools and data sources.
• Data Quality & Governance – Set rigorous standards for CAD/DXF, GIS, drone, and schedule imports, guaranteeing clean, reliable data from day one.
• Self‑Sustaining Support System – Build and maintain a support ecosystem that reduces ticket volume over time, empowering customers to resolve issues independently.
• Training & Enablement – Deliver engaging product training, create clear documentation, and become the go‑to expert for both customers and internal teams.
• Product Feedback Loop – Capture customer pain points and implementation friction, feeding insights back to the product team to refine features and streamline onboarding.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Marketing to align customer expectations, feature roadmaps, and go‑to‑market strategies.
• Performance Metrics & Reporting – Define, track, and report on key success metrics such as time‑to‑value, adoption rates, and customer satisfaction scores.
• Continuous Improvement – Identify opportunities to enhance onboarding playbooks, knowledge bases, and automation scripts, driving efficiency and scalability.

What Success Looks Like in 6–12 Months

• New customers onboarded through a repeatable, structured process that consistently reduces time‑to‑value.
• Customer setups that reflect real‑world use cases, leading to higher adoption and retention rates.
• Robust data pipelines that validate and ingest layouts, schedules, and drone data with minimal errors.
• A support system that operates largely autonomously, with ticket volumes trending downward.
• Recognition as the in‑house product expert, with customers viewing brighthush as a strategic partner rather than a vendor.
• Active contribution to product roadmap discussions, influencing feature prioritization based on real customer insights.
• Mentorship of junior team members, fostering a culture of knowledge sharing and continuous improvement.

Essential Qualifications

• Hybrid profile: equal comfort with customer interactions and technical system configuration.
• Bachelor’s degree or higher in engineering, computer science, or a related field.
• Experience working with technical data formats—CAD/DXF, GIS, project schedules, and UAV/drone data.
• Proven track record of leading complex implementations in a SaaS or platform environment.
• Strong analytical mindset with the ability to translate business requirements into technical solutions.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non‑technical stakeholders.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Advanced degree (MS or PhD) in a relevant discipline.
• Experience in the renewable energy industry, particularly with solar or wind projects.
• Familiarity with cloud platforms (AWS, Azure, GCP) and data integration tools.
• Knowledge of project management methodologies (Agile, Scrum, Kanban).
• Previous experience in a customer‑success or technical support role within a SaaS company.
• Fluency in multiple languages, especially those spoken in key renewable energy markets.

Required Skills & Competencies

• Technical Proficiency – Deep understanding of CAD, GIS, UAV data pipelines, and project scheduling software.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building long‑term relationships.
• Problem‑Solving – Ability to diagnose complex issues, propose effective solutions, and iterate quickly.
• Project Management – Skilled at planning, prioritizing, and executing multiple implementation projects simultaneously.
• Collaboration & Influence – Comfortable working cross‑functionally and influencing product decisions based on customer feedback.
• Adaptability – Thrive in a rapidly evolving environment, embracing new technologies and processes.
• Data‑Driven Decision Making – Use metrics and analytics to measure success and drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the projects you’ll support. We offer:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Access to industry conferences, webinars, and training courses focused on renewable energy, AI, and robotics.
• Opportunities to transition into product management, data science, or senior technical roles.
• Clear performance‑based promotion paths, with quarterly reviews and goal setting.
• Involvement in strategic initiatives such as new market expansion, product roadmap planning, and customer advisory boards.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that accommodate global time zones.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A culture that celebrates innovation, experimentation, and learning from failure.
• Inclusive policies that support work‑life balance, mental health, and personal growth.
• A flat hierarchy that encourages open communication and rapid decision‑making.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development stipend and reimbursement for certifications, conferences, and courses.
• Wellness programs, including virtual fitness classes, mental health resources, and ergonomic support.

How to Apply

Ready to make a tangible impact on the renewable energy sector? Submit your resume, cover letter, and any relevant portfolio or case studies through our careers portal. We’re excited to learn how your experience and passion align with brighthush’s mission.