Senior Customer Success Lead – AI‑Driven Presentation Design & Executive Storytelling – Remote, Flexible Hours – $70/hr

About brighthush

brighthush is a pioneering AI research and development hub that partners with the world’s most forward‑thinking organizations to unlock the full potential of generative language models. Our mission is to democratize AI by turning complex data into clear, compelling narratives that drive business outcomes. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush empowers its people to push the boundaries of what’s possible while delivering tangible value to our clients.

Why This Opportunity Is a Game‑Changer

Imagine being the architect behind the next generation of executive‑grade presentations that shape strategic decisions for Fortune 500 companies. At brighthush, you’ll work with a cutting‑edge language model that is redefining how businesses create, refine, and deliver high‑impact slide decks. Your expertise will help translate raw AI output into polished, persuasive narratives that resonate with C‑suite audiences, drive renewals, and accelerate adoption.

Role Overview

As a Senior Customer Success Lead, you will serve as the bridge between our AI technology and the enterprise clients that rely on it for their most critical communication needs. You will own the end‑to‑end lifecycle of executive business reviews (QBRs), renewal decks, adoption showcases, and success plan presentations. Your deep understanding of customer success best practices, combined with your mastery of slide craftsmanship, will ensure that every deck not only looks professional but also tells a compelling story that drives measurable business impact.

Key Responsibilities

• Lead Executive Business Reviews (QBRs): Design, deliver, and iterate on quarterly business review decks that synthesize performance data, insights, and strategic recommendations for enterprise accounts.
• Drive Renewal & Adoption Decks: Craft renewal business cases and adoption showcases that highlight ROI, value realization, and future opportunities, ensuring clients see clear pathways to continued investment.
• Collaborate with AI Engineers: Work closely with our data science and engineering teams to refine the language model’s output, providing feedback on slide structure, tone, and visual storytelling.
• Mentor & Coach: Train and support a small team of junior customer success specialists, sharing best practices in slide design, stakeholder engagement, and data storytelling.
• Stakeholder Management: Build strong relationships with client executives, product managers, and internal stakeholders to understand business objectives and translate them into actionable deck content.
• Process Optimization: Identify bottlenecks in deck creation workflows, propose automation solutions, and implement continuous improvement initiatives that reduce turnaround time without compromising quality.
• Quality Assurance: Perform rigorous reviews of AI‑generated slides, ensuring accuracy, brand consistency, and alignment with client expectations before delivery.
• Thought Leadership: Contribute to brighthush’s knowledge base by authoring best‑practice guides, case studies, and white papers on AI‑enhanced presentation design.

Essential Qualifications

• 4+ years of enterprise customer success experience at a leading technology or consulting firm.
• Proven track record of building and delivering executive business reviews that influence strategic decisions.
• Expert‑level proficiency in PowerPoint (or equivalent) with a portfolio of high‑impact slide decks.
• Exceptional written communication skills, with the ability to distill complex data into clear, concise narratives.
• Strong analytical mindset and attention to detail, ensuring data integrity and visual consistency.
• Experience managing multiple high‑priority projects simultaneously in a fast‑paced environment.
• Self‑motivated, results‑driven, and comfortable working remotely with flexible hours.

Preferred Qualifications

• Background in AI or data science, with an understanding of how generative models can be leveraged for content creation.
• Experience with advanced presentation tools such as brighthush, brighthush, or design software (brighthush, brighthush).
• Knowledge of enterprise SaaS platforms and CRM systems (e.g., brighthush, brighthush).
• Prior experience in a startup or high‑growth tech environment.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Strategic Thinking: Ability to align presentation content with long‑term business goals.
• Storytelling: Craft narratives that engage, inform, and persuade diverse audiences.
• Design Excellence: Mastery of visual hierarchy, typography, color theory, and brand guidelines.
• Data Literacy: Comfortable interpreting dashboards, KPIs, and financial metrics.
• Collaboration: Strong interpersonal skills to work cross‑functionally with product, engineering, and marketing.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Time Management: Deliver high‑quality decks within tight deadlines.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You will have the chance to:

• Lead cross‑functional initiatives that shape the future of AI‑driven content creation.
• Mentor junior specialists and influence the development of the customer success function.
• Attend industry conferences, workshops, and training sessions to stay ahead of emerging trends.
• Participate in internal hackathons and innovation labs that foster creativity and experimentation.
• Progress into senior leadership roles such as Director of Customer Success or Head of AI Enablement.

Work Environment & Culture at brighthush

Our culture is built on transparency, autonomy, and a shared commitment to excellence. You’ll enjoy:

• Fully remote work with flexible hours—your schedule, your productivity.
• A collaborative, flat hierarchy that encourages open dialogue and rapid decision‑making.
• Regular virtual coffee chats, team retrospectives, and cross‑team knowledge sharing.
• A focus on work‑life balance, with generous vacation policies and mental‑health resources.
• Access to cutting‑edge AI tools and a vibrant community of innovators.

Compensation & Benefits

We offer a competitive hourly rate of $70, with the potential to work up to 20 hours per week (or more if desired). In addition to your base compensation, you will receive:

• Performance‑based bonuses tied to client satisfaction and project success.
• Health, dental, and vision insurance options (for full‑time hires).
• Professional development stipend for courses, certifications, and conferences.
• Equity or profit‑sharing opportunities for long‑term contributors.
• Flexible paid time off and a supportive environment that values mental well‑being.

How to Apply

If you’re ready to elevate enterprise presentations to new heights and help shape the future of AI‑enhanced storytelling, we want to hear from you. Submit your resume, a cover letter detailing your experience with executive business reviews, and a portfolio of slide decks that showcase your design and storytelling prowess.

Join brighthush and become a pivotal part of a team that is redefining how businesses communicate strategy, performance, and vision. Your expertise will empower leaders to make data‑driven decisions with confidence and clarity.

Apply now and start your journey with brighthush today!