Senior Customer Success Lead – Strategic Champion of Global Adoption, Retention, Expansion, and Revenue Growth for brighthush’s Precision Agriculture SaaS Platform
About brighthush
brighthush is redefining the future of farming by turning complex, fragmented data into a single, actionable intelligence platform. Our cloud‑based solution brings together field data, crop planning, agronomic recommendations, budgeting, spray records, and advanced analytics into one intuitive interface that can be accessed from any device—iPhone, iPad, or desktop. By eliminating the need for scattered emails, phone calls, and text messages, we empower growers, agronomists, ag‑retailers, and contractors to manage millions of acres with unprecedented precision, sustainability, and profitability.
Our mission is simple yet powerful: to make agriculture smarter, more efficient, and more resilient. We combine cutting‑edge technology with deep industry expertise to create a collaborative ecosystem where every stakeholder—from the farmer to the input supplier—can share and act on the same data set. When you join brighthush, you become part of a movement that transforms the way the world feeds itself.
Precision Agriculture in the 21st Century
Today, precision agriculture is no longer a niche; it is the backbone of modern farming. Climate change, water scarcity, and rising consumer demand for sustainable produce require tools that deliver real‑time insights, reduce waste, and optimize resource use. brighthush sits at the intersection of data science, agronomy, and software engineering, offering a platform that scales from a single family farm to a multinational agribusiness. As the industry evolves, the demand for customer success leaders who can translate complex data into tangible business outcomes is at an all‑time high.
Why brighthush?
- Impactful Work – Your efforts directly shape how thousands of growers and agronomists operate, helping them achieve higher yields, reduce waste, and protect the environment.
- Innovative Culture – We thrive on curiosity, experimentation, and continuous improvement. Your ideas influence product features, support processes, and customer success strategies.
- Career Growth – brighthush is expanding globally. From regional support to global product strategy, clear career paths exist for ambitious professionals.
- Flexible Work Environment – Enjoy a hybrid model that balances remote work with in‑office collaboration, giving you the freedom to work where you perform best.
- Competitive Compensation & Benefits – We offer a transparent salary range, performance bonuses, generous paid time off, parental leave, and a dedicated learning budget.
Role Overview
As a Senior Customer Success Lead at brighthush, you will be the primary advocate for our customers’ success. You’ll onboard new users, provide proactive support, and drive adoption of our platform’s full capabilities. Your goal is to ensure every customer not only renews but also expands their use of brighthush, turning them into long‑term partners and ambassadors. You will collaborate closely with product, engineering, sales, and marketing teams to translate customer insights into tangible improvements and growth opportunities.
Key Responsibilities
- Customer Onboarding & Training – Guide new clients through initial setup, data import, and configuration. Deliver engaging, role‑specific training sessions that empower users to hit the ground running.
- Proactive Success Planning – Develop and execute tailored success plans for each account, identifying key milestones, adoption checkpoints, and growth opportunities.
- Relationship Management – Build trusted, long‑term relationships with growers, agronomists, and internal stakeholders, serving as the single point of contact for all success‑related inquiries.
- Adoption & Expansion – Identify and champion new feature usage, cross‑sell opportunities, and upsell pathways that align with customer goals and business outcomes.
- Issue Resolution & Escalation – Resolve complex customer issues, coordinate with product, engineering, and support teams, and ensure timely, satisfactory outcomes.
- Feedback Loop – Capture customer insights, pain points, and success stories to inform product roadmap, support documentation, and marketing collateral.
- Metrics & Reporting – Track and report on key success metrics (NPS, churn, adoption rates, expansion revenue) and present findings to internal leadership.
- Community Building – Foster a vibrant user community through webinars, user groups, and online forums, encouraging peer learning and best‑practice sharing.
- Strategic Partnerships – Work with industry partners, research institutions, and ag‑tech ecosystems to co‑create value propositions and expand brighthush’s reach.
- Data‑Driven Storytelling – Translate complex usage data into clear, actionable narratives that guide both customers and internal teams.
- Change Management – Lead customers through platform upgrades, new feature rollouts, and process changes, ensuring minimal disruption and maximum adoption.
Essential Qualifications
- 5+ years of experience in customer success, account management, or a related role within SaaS or ag‑tech environments.
- Proven track record of driving adoption, reducing churn, and expanding revenue within a subscription‑based business model.
- Strong understanding of precision agriculture concepts, farm management practices, and the challenges faced by growers and agronomists.
- Excellent communication skills—both written and verbal—across multiple stakeholder levels, including C‑suite executives, field technicians, and data analysts.
- Data‑driven mindset: ability to analyze usage data, interpret trends, and translate insights into actionable plans.
- Experience with CRM and customer success platforms and proficiency in Excel, data visualization tools, and analytics software.
- Self‑starter with a proactive attitude, capable of working independently in a fast‑paced, remote‑first environment.
- Fluency in English; additional language skills (Spanish, French, Portuguese, Mandarin, etc.) are a plus.
Preferred Qualifications
- Background in agriculture, agronomy, or a related STEM field.
- Experience leading customer success initiatives in a global, multi‑region organization.
- Knowledge of data‑integration tools (API, ETL, SQL) and familiarity with GIS or remote sensing technologies.
- Prior experience in a startup or high‑growth company, demonstrating adaptability and resilience.
- Certifications in customer success, project management, or data analytics.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and align customer goals with business objectives.
- Problem Solving – Creative, analytical approach to diagnosing and resolving complex issues.
- Collaboration – Comfortable working cross‑functionally with product, engineering, marketing, and finance.
- Empathy & Influence – Strong interpersonal skills to build rapport, influence decisions, and advocate for the customer.
- Project Management – Skilled at managing multiple priorities, timelines, and deliverables simultaneously.
- Adaptability – Thrives in a dynamic environment, quickly learning new tools, processes, and industry trends.
- Data Storytelling – Ability to translate raw data into compelling narratives that drive action.
- Change Management – Experience guiding teams through transitions and ensuring smooth adoption.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Senior Customer Success Lead, you will have access to a dedicated learning budget, mentorship programs, and the opportunity to attend industry conferences and workshops. Your performance will open doors to senior customer success roles, product management, or global account leadership positions. We encourage lateral moves across product, sales, or data science teams to broaden your skill set and deepen your impact.
Work Environment & Culture
Our culture is built on transparency, collaboration, and a relentless focus on customer value. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our hybrid work model blends remote flexibility with in‑office collaboration, ensuring you stay connected to teammates while enjoying the freedom to work where you thrive. Regular town‑halls, hackathons, and social events keep the energy high and the community strong.
Compensation & Benefits
- Competitive Salary – Transparent range based on experience and market benchmarks.
- Performance Bonuses – Quarterly and annual bonuses tied to customer success metrics and company growth.
- Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
- Paid Time Off – Generous vacation policy, sick leave, and paid holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support growing families.
- Learning & Development – Annual learning budget, access to online courses, and tuition reimbursement for relevant certifications.
- Retirement Plans – 401(k) with company match and financial planning resources.
- Employee Perks – Remote work stipend, tech allowance, and discounted access to brighthush products for personal use.
Success Metrics & KPIs
Your performance will be measured against a set of clear, data‑driven KPIs, including:
- Net Promoter Score (NPS) improvement
- Customer churn rate reduction
- Feature adoption rates across key modules
- Expansion revenue growth per account
- Customer health score accuracy and predictive value
Tools & Technologies
You will work with a suite of modern tools to deliver exceptional service:
- CRM and customer success platforms (e.g., brighthush)
- Analytics and data visualization tools (e.g., brighthush)
- Communication platforms (chat, video, and collaboration) such as brighthush, brighthush, and brighthush
- Project management tools (e.g., brighthush)
- Data integration technologies (REST APIs, SQL, ETL pipelines)
Global Reach & Impact
brighthush serves customers across five continents, each with unique climate, regulatory, and market challenges. Your role will involve tailoring success strategies to diverse agricultural contexts, ensuring that every user—whether a small family farm in New Zealand or a large agribusiness in South Africa—receives the same high level of support and value.
Community & Advocacy
Beyond individual accounts, you will be a key voice in the broader brighthush community. By leading webinars, writing case studies, and moderating forums, you will help shape the narrative around precision agriculture and position brighthush as a thought leader in the industry.
Diversity & Inclusion
brighthush is committed to building a workforce that reflects the diverse communities we serve. We actively seek candidates from all backgrounds and encourage applicants who bring unique perspectives, whether in technology, agriculture, or customer experience.
How to Apply
Ready to make a tangible impact on the future of agriculture? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Lead role at brighthush. We look forward to exploring how your expertise can help us empower growers worldwide to achieve sustainable, profitable success.