Senior Executive Customer Advocacy & Storytelling Lead – Spearheading Enterprise Engagement, Cyber Resilience Narratives, Thought Leadership, and Strategic Partnerships at brighthush

About brighthush

brighthush stands at the forefront of cyber resilience, empowering Fortune 500 and Global 2000 organizations to anticipate, detect, and neutralize evolving threats. Our Security Cloud, Agent Cloud, and Zero Labs platform deliver continuous protection, real‑time threat intelligence, and rapid recovery—all wrapped in a single, unified experience. Yet brighthush is more than a technology provider; we are a storytelling engine that transforms complex security data into compelling narratives that resonate with C‑suite leaders, investors, and the broader cybersecurity ecosystem. If you thrive on weaving data into stories, building relationships with senior executives, and shaping global digital transformation, brighthush offers the platform where your voice can influence the future of cyber resilience.

Why This Role Matters

The Senior Executive Customer Advocacy & Storytelling Lead is the linchpin that connects brighthush’s cutting‑edge technology with the world’s most influential IT and security leaders. By crafting authentic, data‑driven narratives and managing an exclusive executive community, you will elevate brighthush’s brand, accelerate sales cycles, and deepen relationships with Fortune 500 and Global 2000 customers. In this builder’s role, you will design repeatable processes, set uncompromising quality standards, and ensure that every story, profile, and event is grounded in real outcomes and technical excellence. Your work will shape how brighthush is perceived by C‑suite executives, investors, and the broader cybersecurity ecosystem.

Your Impact

As the voice of brighthush’s customer success, you will:

• Translate complex security outcomes into clear, persuasive stories that drive business decisions.
• Build a high‑impact community of senior executives who champion brighthush’s solutions.
• Influence product strategy and go‑to‑market plans through customer insights.
• Elevate brighthush’s thought leadership presence across media, conferences, and partner ecosystems.
• Deliver measurable ROI by aligning storytelling initiatives with sales, marketing, and partnership objectives.

Key Responsibilities

Customer Discovery & Story Development

• Build and maintain a dynamic pipeline of customer story candidates across verticals, use cases, and geographies, collaborating closely with sales, customer success, business value, and brighthush’s product/engineering teams.
• Lead in‑depth discovery conversations that uncover the operational impact of brighthush’s platform—examining threat scenarios, recovery processes, and post‑incident transformations.
• Write, edit, and produce first‑draft narratives in multiple formats: written case studies, video briefs, executive one‑pager briefs, and event‑ready abstracts.
• Ensure every story is technically accurate, contextually relevant, and resonates with senior business audiences.

brighthush CXO Visionaries Program

• Own and operate the brighthush CXO Visionaries program end‑to‑end, an invitation‑only community for CIOs, CISOs, and CTOs from Fortune 500 and Global 2000 organizations.
• Develop and publish CXO Visionary profiles that amplify member success and elevate their personal brand within the industry.
• Design, launch, and manage the CXO Visionaries award program, celebrating breakthrough achievements in cyber resilience.
• Coordinate the Visionary spotlight feature in brighthush’s monthly CXO newsletter, aligning content with editorial calendars.
• Identify, recruit, and onboard new Visionary members, connecting them with keynote speaking and earned media opportunities at marquee CXO forums.
• Collaborate with brighthush Zero Labs to provide members with exclusive, real‑time threat intelligence that strengthens their cyber defenses.

Technical Depth & Product Fluency

• Develop a deep understanding of brighthush’s platform and the broader cyber resilience landscape to ask informed questions during customer interviews and validate outcome claims.
• Work closely with product and Zero Labs teams to ensure stories reflect accurate technical context and showcase the right platform capabilities.
• Identify patterns across customer stories that surface actionable insights—what outcomes are repeatable, across which environments, and against which threat types.

Program Management & Operations

• Build and maintain scalable internal and field‑facing tracking systems that keep the latest customer story and Visionary information current and accessible to all stakeholders.
• Own the intake, production, review, and approval workflow from first customer conversation through published asset.
• Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor‑facing contexts.
• Define and enforce quality standards for what constitutes a brighthush customer story.
• Track story usage and impact across sales, events, PR, and executive engagements, using data to prioritize production.

Cross‑Functional Collaboration

• Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high‑profile thought‑leadership partnerships.
• Work with field and sales teams to match the right stories to the right conversations, ensuring stories are leveraged strategically rather than merely stored.
• Support the Transformation team’s public‑facing content with grounded customer proof points, Visionary momentum, and coordinated social content across channels.
• Collaborate with cloud and ecosystem alliance teams to develop customer stories that meet partner co‑marketing requirements and unlock high‑value participation opportunities.
• Coordinate CXO customer speaker sourcing and logistics for brighthush events, working across the CXO Transformation and Experiences teams to match the right speakers to the right opportunities and manage them through the event.
• Collaborate with the Executive Briefing Center (EBC) team to integrate the strongest customer stories into executive briefing experiences.

Vendor Management

• Manage external production partners—including writers, videographers, and agencies—establishing clear briefs, timelines, and quality reviews to maintain consistent output at scale.

Essential Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field; advanced degree preferred.
• 10+ years of experience in customer advocacy, storytelling, or marketing within the technology or cybersecurity sector.
• Proven track record of creating high‑impact case studies, executive briefs, and award programs that resonate with C‑suite audiences.
• Deep understanding of cyber resilience concepts, threat intelligence, and enterprise security architecture.
• Exceptional writing, editing, and storytelling skills, with the ability to translate complex technical details into clear, compelling narratives.
• Strong project management skills, including experience building and maintaining production pipelines and cross‑functional workflows.
• Demonstrated ability to build and nurture executive‑level relationships, with a network that includes CIOs, CISOs, and CTOs.
• Experience working with external vendors and agencies to produce high‑quality content at scale.

Preferred Qualifications

• Experience in a high‑growth SaaS or cybersecurity company, preferably in a senior storytelling or advocacy role.
• Background in data‑driven marketing or analytics, with the ability to measure story impact and ROI.
• Knowledge of AI and machine learning applications in security and enterprise IT.
• Fluency in multiple languages and experience working with global, multicultural teams.
• Published thought‑leadership pieces or speaking experience at industry conferences.

Skills & Competencies

• Strategic Thinking – Align storytelling initiatives with business objectives and market positioning.
• Technical Fluency – Comfortable discussing security architecture, threat intelligence, and AI solutions with technical audiences.
• Storytelling Excellence – Mastery of narrative structure, tone, and visual storytelling across written, video, and live formats.
• Relationship Building – Skilled at cultivating trust with senior executives and internal stakeholders.
• Project Management – Proven ability to manage multiple projects simultaneously, meet deadlines, and maintain quality standards.
• Data‑Driven Decision Making – Use metrics to evaluate story performance and refine strategies.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As Senior Executive Customer Advocacy & Storytelling Lead, you will:

• Lead cross‑functional initiatives that influence product strategy, go‑to‑market plans, and partner ecosystems.
• Mentor junior storytellers, content creators, and community managers, shaping the next generation of thought leaders.
• Participate in executive‑level strategy sessions, providing insights that drive product innovation and market expansion.
• Attend industry conferences, workshops, and training programs to stay ahead of emerging trends in cybersecurity, AI, and customer advocacy.
• Earn recognition through internal awards, speaking opportunities, and the chance to be featured in high‑profile media outlets.
• Expand your professional network by engaging with C‑suite leaders, industry analysts, and global partners.

Work Environment & Company Culture

brighthush is a place where curiosity meets execution. Our culture is defined by:

• Collaboration – Cross‑functional teams work hand‑in‑hand, sharing knowledge and celebrating collective wins.
• Innovation – We encourage experimentation, reward bold ideas, and invest in continuous learning.
• Impact – Every story you craft, every community you nurture, directly influences how organizations protect their most valuable assets.
• Inclusivity – A diverse workforce that brings different perspectives, ensuring our solutions and stories resonate globally.
• Work‑Life Balance – Flexible remote options, generous time‑off policies, and a focus on employee well‑being.
• Global Reach – Operate across multiple time zones, collaborating with teams in North America, EMEA, and APAC.
• Continuous Growth – Access to internal learning platforms, mentorship programs, and career‑development roadmaps.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to story impact, community growth, and business outcomes.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget for conferences, courses, and certifications.
• Access to cutting‑edge tools, platforms, and internal learning resources.
• Employee wellness programs, including virtual fitness classes and mental health support.

How to Apply

If you are ready to shape the narrative of the next generation of cyber resilience, join brighthush and help us turn technical triumphs into stories that inspire, influence, and ignite change. Submit your resume, a cover letter that showcases your storytelling prowess, and at least one portfolio piece (case study, video, or executive brief) that demonstrates your impact.

We look forward to discovering how your vision and expertise can elevate brighthush’s brand and empower our customers to thrive in an increasingly complex digital world.