Senior Customer Success Leader – Nordic Commercial Enterprise Growth, Retention & Strategic Partnerships in Cybersecurity at brighthush

About brighthush – Pioneering the Future of Cybersecurity

brighthush sits at the cutting edge of the global cybersecurity movement, delivering a next‑generation CyberSOC platform that blends advanced analytics, real‑time threat intelligence, and seasoned human expertise. Our solution empowers enterprises to move from reactive defense to proactive, data‑driven security operations, protecting the most valuable digital assets in an ever‑evolving threat landscape. With a truly global footprint, a reputation for relentless innovation, and a customer base that spans Fortune 500 companies to fast‑growing scale‑ups, brighthush is the trusted partner for organizations that demand intelligence, agility, and confidence in their security posture.

In a world where cyber attacks are becoming more sophisticated, persistent, and financially damaging, the need for comprehensive, real‑time security services has never been greater. brighthush is leading this transformation, enabling customers to detect anomalies, respond swiftly, and make strategic decisions that safeguard core business objectives.

Why Choose a Career at brighthush?

At brighthush you will join a high‑velocity, purpose‑driven organization that prizes innovation, collaboration, and customer success above all else. We nurture a culture of continuous learning, give our teams the autonomy to own outcomes, and celebrate achievements that make a tangible impact on the security of the world’s most critical enterprises. If you thrive in an environment where you can shape strategy, influence product direction, and accelerate your professional growth, brighthush is the place to unleash your potential.

Our mission is simple yet powerful: protect the world’s most critical assets by delivering security that is both proactive and intelligent. By becoming part of brighthush, you join a movement that is redefining the future of cybersecurity while creating lasting value for our customers and partners.

Position Overview – Senior Customer Success Leader, Commercial Nordics

As the Senior Customer Success Leader – Commercial Nordics you will act as the chief advocate for brighthush’s corporate customers across Sweden, Norway, Denmark, and Finland. You will partner closely with sales, product, engineering, and support teams to ensure that each customer achieves their security objectives, renews their contracts, and expands their engagement with the brighthush suite of services. This role blends strategic account management, consultative selling, and operational excellence to deliver measurable business value and deepen long‑term partnerships.

Day‑to‑Day Impact – What Your Typical Day Looks Like

In this role you will:

• Build and nurture executive‑level relationships with C‑suite leaders, security officers, and IT decision‑makers across the Nordic region.
• Own a portfolio of high‑value enterprise accounts, ensuring each customer extracts maximum ROI from the brighthush CyberSOC platform.
• Drive renewal and upsell opportunities by articulating future value, presenting tailored proposals, and negotiating contract terms that align with customer goals.
• Serve as the voice of the customer inside brighthush, translating feedback into product enhancements, service improvements, and roadmap priorities.
• Lead quarterly business reviews (QBRs) that assess performance, celebrate successes, and outline next‑step action plans.
• Leverage deep platform knowledge and industry trends to recommend customized solutions that address evolving threat landscapes.
• Develop and execute risk‑mitigation plans for at‑risk accounts, using predictive analytics to forecast churn and proactively engage customers.
• Design and implement automated workflows that streamline ticket resolution, escalation, and reporting processes.
• Collaborate with cross‑functional teams—including product, engineering, marketing, and finance—to align on strategy, share insights, and deliver a seamless customer experience.
• Utilize brighthush, Excel, and advanced analytics tools to track key metrics, generate actionable insights, and inform strategic decisions.
• Maintain a flexible schedule that includes occasional travel (≤10% of the time) to meet customers on‑site, attend industry events, and support regional initiatives.

Key Responsibilities – In‑Depth Breakdown

• Strategic Account Planning: Craft and execute comprehensive account strategies that align with each customer’s business objectives, risk appetite, and growth ambitions.
• Single Point of Escalation: Act as the primary escalation contact for all customer issues, ensuring rapid resolution and maintaining high satisfaction levels.
• Product Advocacy & Feedback Loop: Partner with product and engineering teams to deliver customer‑centric feedback that shapes the brighthush roadmap.
• Revenue Expansion: Identify, quantify, and close upsell and cross‑sell opportunities, producing proposals that demonstrate clear ROI and strategic fit.
• Health Checks & Risk Assessments: Conduct regular account health checks, risk assessments, and threat‑landscape briefings to keep customers informed and engaged.
• Adoption & Enablement: Champion the adoption of new platform features and services, delivering training, workshops, and best‑practice guidance.
• Metrics & Reporting: Track and report on key performance indicators (KPIs) such as Net Promoter Score (NPS), churn rate, renewal rate, expansion revenue, and product usage.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, sharing insights and staying abreast of market trends.
• Mentorship & Team Development: Coach junior customer success team members, sharing best practices and fostering a culture of excellence.
• Forecasting & Pipeline Management: Maintain accurate forecasting, pipeline visibility, and revenue projections for senior leadership.

Essential Qualifications & Experience

• Minimum 5 years of proven success in a technology‑focused customer success, account management, or sales role, preferably within cybersecurity or SaaS.
• Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.
• Experience managing enterprise‑level accounts and navigating complex, multi‑stakeholder sales cycles.
• Fluent in English and at least one Nordic language (Swedish, Norwegian, Danish, or Finnish) – both written and spoken.
• Proficiency with brighthush, Microsoft Excel, and data‑analysis/visualisation tools (e.g., Power BI, Tableau).
• Strategic thinker with strong problem‑solving abilities and the capacity to influence senior stakeholders.
• High level of professionalism, integrity, and a genuine passion for delivering exceptional customer experiences.

Preferred Qualifications & Credentials

• Field sales experience or a background in account management for security‑focused solutions.
• Deep understanding of Nordic market dynamics, regulatory frameworks (e.g., GDPR, NIS Directive), and industry best practices.
• Hands‑on experience with automated customer success platforms (e.g., Gainsight, Totango) – experience with brighthush’s own automation suite is a plus.
• Relevant cybersecurity certifications such as CISSP, CISM, or equivalent.
• Previous experience thriving in a high‑growth, fast‑paced startup environment.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align customer strategies with brighthush’s product roadmap.
• Relationship Building: Proven skill in establishing trust, fostering collaboration, and maintaining long‑term partnerships with executive stakeholders.
• Analytical Acumen: Strong data literacy, capable of interpreting metrics, building dashboards, and turning insights into actionable plans.
• Negotiation & Influence: Comfortable negotiating complex contracts, managing objections, and driving consensus across diverse groups.
• Adaptability: Thrives in a rapidly changing environment, quickly adjusting priorities and strategies as new threats emerge.
• Customer‑Centric Mindset: Deep commitment to delivering value, ensuring satisfaction, and exceeding expectations at every touchpoint.
• Project Management: Ability to coordinate cross‑functional initiatives, manage timelines, and deliver results on schedule and within scope.
• Communication Excellence: Exceptional written and verbal communication skills, adept at tailoring messages for technical and non‑technical audiences.

Career Path & Growth Opportunities at brighthush

brighthush invests heavily in the professional development of its people. As a Senior Customer Success Leader you will have access to:

• Mentorship Programs: Structured mentorship with senior leaders in Customer Success, Sales, and Product Management.
• Continuous Learning: Regular training on the latest cybersecurity trends, platform updates, and advanced sales methodologies.
• Leadership Exposure: Opportunities to lead cross‑functional initiatives, influence product direction, and present to executive leadership.
• Clear Advancement Tracks: Defined pathways to roles such as Director of Customer Success, Head of Commercial Operations, or VP of Customer Experience.
• Industry Visibility: Support to attend and speak at conferences, webinars, and thought‑leadership forums.
• Professional Development Budget: Annual allowance for certifications, courses, and conference attendance.

Work Environment & Culture at brighthush

brighthush offers a collaborative, inclusive, and high‑energy work environment where innovation is celebrated and every voice matters. Our culture is built on:

• Innovation: Encouraging experimentation, rewarding creative problem‑solving, and fostering a “fail fast, learn faster” mindset.
• Transparency: Open communication across all levels, ensuring alignment with our mission and strategic goals.
• Work‑Life Balance: Flexible working arrangements, remote‑first options, and a strong emphasis on employee well‑being.
• Community & Impact: Regular team‑building events, volunteer initiatives, and a commitment to social responsibility.
• Diversity & Inclusion: A workforce that reflects a broad range of perspectives, driving better decision‑making and innovation.
• Recognition: Programs that celebrate milestones, achievements, and contributions that propel brighthush forward.

Compensation, Benefits & Perks

While the base salary for this role ranges from £28,200 to £63,000 annually, the total compensation package is designed to reward performance, impact, and long‑term commitment. In addition to a competitive base salary, you will receive:

• Variable incentive compensation tied directly to renewal, expansion, and customer satisfaction metrics.
• Equity grants that align your personal success with brighthush’s growth trajectory.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Generous pension contributions and a 401(k) matching program (or local equivalent).
• Wellness programs, mental‑health support, and employee assistance services.
• Paid parental leave, generous vacation allowance, and flexible holiday policies.
• Modern remote‑or‑hybrid workspaces equipped with the latest collaboration tools.
• Professional development budget for certifications, courses, and industry conferences.
• Company‑wide events, hackathons, and innovation days that spark creativity.

Security & Compliance Expectations

All brighthush team members are required to adhere to our rigorous Information Security policies, standards, and controls. Successful candidates will undergo a criminal background check and employment verification as part of the hiring process, ensuring the highest level of trust and integrity across our organization.

How to Apply – Join the brighthush Mission

If you are ready to take the next step in your career and become part of a team that is redefining cybersecurity for enterprises across the Nordics, we want to hear from you. Click the link below to submit your application, share your story, and embark on a journey where your expertise will directly protect the world’s most critical assets.