Senior Customer Success Leader – Strategic Champion of Industrial Safety, Quality & Sustainability Excellence, AI‑Enabled Advisory Services, Global Client Partnerships, Remote‑First Leadership Role at brighthush

About brighthush

brighthush is a global pioneer in industrial performance transformation. We empower manufacturers, supply‑chain networks, and industrial service providers to achieve breakthrough safety, quality, productivity, and sustainability outcomes. By marrying deep sector expertise with cutting‑edge research, advanced analytics, and AI‑driven insights, we turn raw data into actionable strategies that deliver measurable, bottom‑line results. Our mission is to make every industrial operation safer, greener, and more efficient—today and for generations to come.

Why Choose brighthush for Your Next Career Move

Joining brighthush means becoming part of a forward‑thinking, purpose‑driven community that values innovation, diversity, and continuous learning. Below are just a few of the compelling reasons why our team members thrive:

• 100% Remote Flexibility – Work from any location within the United States, set your own schedule, and enjoy a true work‑life harmony.
• Strategic Impact – Your initiatives will directly influence the success of Fortune‑500 manufacturers and shape the future of industrial safety and sustainability.
• Inclusive & Collaborative Culture – We celebrate diverse perspectives, encourage cross‑functional teamwork, and foster an environment where every voice is heard.
• Competitive Total Rewards – Base salary, performance‑based bonuses, equity participation, and a comprehensive benefits suite.
• Thought‑Leadership Platform – Speak at industry conferences, author white papers, and build a personal brand as a recognized expert in industrial advisory services.
• Learning & Development Investment – Access to certifications, tuition reimbursement, AI‑tool training, and a generous annual learning stipend.

Key Responsibilities – What You’ll Own and Deliver

As a senior member of the Sales and Client Success organization, you will be the trusted advisor and champion for our most strategic advisory clients. Your day‑to‑day responsibilities will include:

• Design & Execute Structured Onboarding Journeys – Craft a detailed, data‑driven onboarding roadmap that accelerates time‑to‑value, ensures seamless integration of brighthush’s solutions, and establishes early wins for new clients.
• Drive Client Retention & Expansion – Partner with C‑suite executives and operational leaders to secure renewals, identify upsell opportunities, and co‑create long‑term partnership plans that align with client growth objectives.
• Close Add‑On Engagements & Advisory Services – Proactively surface strategic “add‑on” opportunities such as deep‑dive strategy days, sponsorships, and speaking engagements that deepen relationships and expand revenue streams.
• Cross‑Functional Collaboration – Work hand‑in‑hand with analysts, research scientists, product managers, and events teams to align account strategies with broader go‑to‑market initiatives.
• Advocate the Client Voice Internally – Capture qualitative and quantitative feedback, translate it into actionable product enhancements, and champion client priorities across the organization.
• Develop Marketing Assets & Success Stories – Gather compelling quotes, testimonials, and case studies that illustrate client ROI and fuel brighthush’s sales enablement collateral.
• Lead Event Participation & Thought‑Leadership Initiatives – Recruit industry luminaries as speakers, secure client attendance at flagship events, and position brighthush as the go‑to hub for industrial innovation.
• Analyze Performance Metrics & Health Scores – Leverage AI‑enabled analytics platforms to monitor adoption rates, health scores, and ROI, delivering transparent, data‑rich reports to stakeholders.
• Mentor & Coach Junior Team Members – Share best practices, provide constructive feedback, and help cultivate a high‑performing, client‑centric success culture.
• Strategic Account Planning – Develop multi‑year account plans that map out growth milestones, risk mitigation tactics, and joint‑value creation initiatives.
• Innovation Advocacy – Identify emerging industry trends, pilot new AI‑driven tools, and recommend enhancements that keep brighthush at the forefront of industrial advisory services.

Essential Qualifications – The Foundations of Success

• 2–4 years of demonstrable experience in customer success, strategic account management, or a client‑facing advisory role within a professional services, research, or consulting firm.
• Proven track record of driving renewal rates above 90% and generating measurable expansion revenue through deep client engagement.
• Strong familiarity with manufacturing, supply‑chain, or industrial operations, and the ability to converse fluently with C‑suite leaders on safety, quality, and sustainability topics.
• Exceptional critical‑thinking, strategic planning, and problem‑solving capabilities, with a data‑first mindset.
• Advanced proficiency in Microsoft 365 (especially PowerPoint), CRM platforms (e.g., Salesforce, HubSpot), web‑conferencing tools, and standard productivity applications.
• Comfortable leveraging AI tools (e.g., ChatGPT, Copilot, predictive analytics) to enhance productivity, generate insights, and streamline client communications.
• Outstanding written, verbal, and presentation skills, with the ability to distill complex concepts into clear, compelling narratives.
• Bachelor’s degree in Business, Engineering, Industrial Technology, or a related discipline; advanced degrees are a plus.

Preferred Qualifications – What Sets You Apart

• Experience managing a defined book of business in a large multinational environment, with full accountability for retention and growth.
• Background in industrial safety, quality management, or sustainability consulting, including familiarity with standards such as ISO 45001, ISO 9001, or ESG frameworks.
• Hands‑on experience planning and executing large‑scale events, sponsorship programs, or thought‑leadership campaigns.
• Proficiency with data‑analytics platforms (e.g., Power BI, Tableau, Looker) and the ability to translate metrics into compelling client stories.
• Experience with AI‑driven customer success platforms (e.g., Gainsight, Totango) or advanced analytics tools that automate health‑score calculations.
• Professional certifications such as Certified Customer Success Manager (CCSM), Project Management Professional (PMP), or Six Sigma Green Belt.

Core Skills & Competencies – The DNA of a High‑Performing Leader

• Client‑Centric Mindset – Anticipate unspoken needs, turn insights into proactive solutions, and consistently exceed expectations.
• Relationship Management – Build trust with senior stakeholders, navigate complex organizational structures, and maintain long‑term partnerships.
• Strategic Vision – Translate high‑level business outcomes into actionable, measurable plans that drive client success.
• Collaboration & Influence – Partner across product, research, and events teams to align goals and deliver a unified client experience.
• Data‑Driven Decision Making – Use analytics to monitor health scores, identify risk signals, and uncover growth levers.
• Adaptability & Agility – Thrive in a fast‑moving, fully remote environment while maintaining high productivity.
• Communication Excellence – Articulate complex technical concepts clearly, both in writing and verbally, to diverse audiences.
• Project Management – Juggle multiple initiatives, meet tight deadlines, and deliver high‑quality outcomes consistently.
• Innovation Mindset – Embrace emerging technologies, experiment with AI tools, and champion continuous improvement.

Career Growth & Learning Opportunities – Your Path at brighthush

brighthush is committed to investing in your professional trajectory. As you excel, you’ll have access to a clear, merit‑based advancement pathway:

• Vertical Advancement – Move from Senior Customer Success Leader to Senior Customer Success Manager, Director of Client Success, and ultimately VP of Customer Experience.
• Cross‑Functional Leadership – Transition into product strategy, industry‑focused research, or global events leadership roles.
• Continuous Learning – Participate in internal bootcamps, external certifications, AI‑tool workshops, and industry conferences.
• Mentorship Programs – Receive guidance from senior executives and contribute as a mentor to emerging talent.
• Thought‑Leadership Contributions – Co‑author white papers, present case studies at global forums, and shape the conversation around industrial sustainability.
• Annual Learning Stipend – Up to $2,500 per year to fund courses, certifications, or conference attendance of your choice.

Work Environment & Culture – What It’s Like to Be at brighthush

Our culture is built on four foundational pillars that empower every employee to thrive:

• Flexibility – 100% remote work model, flexible hours, and a results‑oriented performance framework.
• Collaboration – Virtual “watercooler” chats, cross‑team hackathons, and regular all‑hands meetings that foster knowledge sharing.
• Innovation – A sandbox environment for testing AI‑driven solutions, encouraging experimentation, and rewarding creative problem‑solving.
• Transparency – Open communication channels with leadership, quarterly town halls, and clear feedback loops.
• Wellness & Balance – Comprehensive health, dental, and vision plans, tele‑health services, mental‑health resources, and generous paid time off.
• Community & Belonging – Employee resource groups, virtual volunteer days, and inclusive celebrations that reflect our diverse workforce.

Compensation & Benefits – A Competitive Package Designed for You

While exact figures are tailored to experience and market benchmarks, successful candidates can anticipate a robust total‑reward package that includes:

• Competitive base salary aligned with industry standards for senior customer success roles.
• Performance‑based annual bonuses tied to client retention, expansion, and overall business impact.
• Equity participation through a company stock option plan, aligning your success with brighthush’s growth.
• Comprehensive health, dental, and vision coverage with options for dependents.
• 401(k) retirement plan with generous company match.
• Short‑ and long‑term disability insurance, as well as life insurance coverage.
• Flexible paid time off (PTO) policy plus 11 paid holidays.
• Employee Assistance Program (EAP) and wellness resources, including virtual fitness classes.
• Discounts on industry conferences, professional memberships, and brighthush‑hosted training events.
• Annual stipend for home‑office upgrades, high‑speed internet, and essential technology tools.

How to Apply – Take the Next Step Toward Impactful Leadership

If you are ready to leverage your expertise in customer success, industrial advisory, and AI‑enabled solutions to drive safety, quality, and sustainability outcomes for world‑class manufacturers, we want to hear from you. Submit your resume, a compelling cover letter, and any relevant work samples through the application link below.

Apply Now – Join the brighthush Team

Equal Opportunity Employer

brighthush is an Equal Employment Opportunity employer. We celebrate the richness of diverse perspectives and are committed to building an inclusive workplace where every individual—regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic—can thrive.