Senior Customer Success Manager

Senior Customer Success Manager, Life Sciences | Healthcare Tech Fully Remote in the U.S. We’re recruiting for a Senior Customer Success Manager at a venture-backed, profitable healthcare technology company. Physicians at tens of thousands of institutions worldwide use its platform to collaborate with experts and peers, and big pharma companies - in order to engage those clinician networks. This is a strategy seat, not a support seat. You’ll be the most senior customer success person on the team, and the strategic partner to the head of Customer Success, who built the company’s pharma growth motion. You’ll own 5–8 enterprise pharma accounts. Each one starts as a paid pilot of around $200K, and your job is to grow it into a program worth up to $1M. What you’ll own Executive relationships. You’ll work directly with VP-level Medical Affairs, Marketing, and Commercial leaders at top pharma companies. The ROI story. You’ll build the business case that proves measurable value and drives each phase of expansion. Stakeholder mapping. You’ll map and open new medical and commercial stakeholders within each account, rather than inheriting a contact list. Your upsell number. You’ll own account growth from pilot to scaled program, partnering with Sales on cross-sell. The playbook. You’ll help build how strategic customer success runs on a small, growing team. What you bring 5+ years in pharma-facing roles: customer success, account management, or strategic partnerships serving pharma companies, or life sciences consulting as the client’s day-to-day lead. A commercial, ROI-driven mindset. You can explain how your clients measured value and how your work affected their bottom line. Senior stakeholder experience. You’ve worked with Director- to VP-level Medical Affairs, brand, or Commercial leaders. A record of growing high-value accounts or client engagements, not managing a high-volume book. Clinical fluency. You’re comfortable with clinical subject matter and understand how Medical Affairs and Commercial teams operate. Ownership and intensity in a small, fast-moving environment. Compensation and benefits Base salary up to $190K, depending on experience Variable compensation tied to renewals and upsells Equity Medical, dental, vision, and life insurance 401(k) Wellness stipend PTO plus holidays