Senior Customer Success Manager – Accelerating Growth, Elevating Client Satisfaction, and Driving Innovation in a Premier SaaS‑Powered Trades Solutions Platform at brighthush

About brighthush

At brighthush, we’re more than a software company – we’re a movement that’s reshaping the trades industry for the digital age. Our cloud‑native, end‑to‑end platform empowers field technicians, service providers, and business owners to operate smarter, faster, and more profitably. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous improvement, brighthush is the place where ambitious professionals turn ideas into impact.

Why Join brighthush?

When you become part of brighthush, you’ll experience:

• High‑velocity, growth‑oriented environment – Your ideas shape product strategy and customer experience.
• Access to world‑class tools and data platforms that power our platform and enable data‑driven decision making.
• A culture of transparency, empowerment, and recognition that celebrates both individual and team achievements.
• Opportunities for continuous learning through internal mentorship, external certifications, and a generous learning stipend.
• A competitive compensation package that rewards performance, dedication, and innovation.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our most valuable clients. Your day‑to‑day activities will include:

• Account Stewardship – Own a portfolio of enterprise and mid‑market accounts, ensuring they receive maximum value from our platform.
• Value Realization & Upsell – Identify and execute opportunities to expand usage, drive adoption, and increase revenue through cross‑sell and upsell initiatives.
• Customer Advocacy – Champion client needs within the organization, translating feedback into product enhancements and service improvements.
• Onboarding & Training – Design and deliver customized onboarding programs, workshops, and training sessions that accelerate time‑to‑value.
• Data‑Driven Insights – Leverage our analytics stack to monitor health scores, churn risk, and adoption metrics, and translate findings into actionable plans.
• Project Management – Coordinate cross‑functional projects, ensuring timely delivery of client milestones and internal initiatives.
• Thought Leadership – Represent brighthush at industry events, webinars, and user groups, positioning the brand as a trusted partner.
• Continuous Improvement – Participate in retrospectives, process reviews, and knowledge base updates to refine the customer success function.

Essential Qualifications

• Minimum 2 years of customer‑facing experience in customer success, account management, or sales within a SaaS or technology environment.
• Proven ability to communicate complex concepts clearly to both technical and non‑technical stakeholders.
• Strong problem‑solving, project management, and organizational skills – you thrive in fast‑moving, ambiguous situations.
• Experience with customer success platforms, analytics tools, and workflow orchestration (or equivalent).
• Comfortable working in PST/MST time zones to support a geographically diverse client base.
• Fluency in English – both written and spoken.

Preferred Qualifications

• Background in the trades or field service industry – you understand the unique challenges our customers face.
• Experience with customer success metrics (NPS, CSAT, renewal rates) and the ability to drive measurable improvements.
• Prior exposure to customer success automation and workflow orchestration.
• Advanced proficiency in Excel, SQL, or data visualization tools to derive actionable insights.
• Demonstrated success in cross‑sell or upsell initiatives that contributed to revenue growth.

Skills & Competencies

• Strategic Thinking – Align customer goals with brighthush’s product roadmap.
• Relationship Building – Cultivate trust and rapport with C‑suite executives and operational leaders.
• Analytical Mindset – Translate data into stories that influence business decisions.
• Adaptability – Pivot quickly in response to shifting priorities and market dynamics.
• Team Collaboration – Work seamlessly with sales, product, engineering, and marketing teams.
• Customer‑Centric Mindset – Put the client’s success at the heart of every decision.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress to Senior Customer Success Manager or Customer Success Director roles, overseeing larger portfolios and strategic initiatives.
• Transition into Product Management, Sales Enablement, or Customer Experience Leadership positions.
• Lead global customer success initiatives that shape the future of the trades ecosystem.
• Earn professional certifications (e.g., brighthush Administrator, brighthush Certified Success Manager) through our learning stipend.
• Participate in internal hackathons, innovation labs, and cross‑functional projects that foster creativity and impact.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency – Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Collaboration – Cross‑functional teams that break down silos and co‑create solutions.
• Inclusive diversity and belonging initiatives that celebrate different perspectives.
• Commitment to mental and physical well‑being through wellness programs, virtual fitness classes, and flexible schedules.
• A fun, energetic atmosphere with virtual team‑building events, hackathons, and community service projects.

Compensation & Benefits

We offer a competitive base salary ranging from USD 71,800 to 115,300 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Generous 401(k) matching and retirement planning resources.
• Extensive paid time off (PTO) and flexible vacation policies.
• Competitive parental leave for new parents.
• Annual learning stipend for courses, conferences, and certifications.
• Access to wellness programs, mental health resources, and employee assistance programs (EAP).
• Regular team retreats and virtual social events to foster camaraderie.

How to Apply

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced SaaS environment, and want to make a tangible impact on the trades industry, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of field service technology.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building software; we’re building a community of forward‑think professionals who are committed to transforming the trades industry. Your expertise will help our customers unlock new levels of efficiency, profitability, and satisfaction. If you’re ready to take your career to the next level, apply today and become a pivotal part of our success story.