Senior Customer Success Manager – AI‑Enabled Settlement & Notary Services Strategist Driving Real‑Estate Closing Innovation at brighthush

Welcome to brighthush – Where Real‑Estate Closings Meet AI Innovation

At brighthush, we’re on a mission to transform the way real‑estate transactions unfold. Our AI‑powered platform eliminates the friction that traditionally slows down settlement and notarization, delivering instant document generation, e‑signature capture, real‑time compliance verification, and immutable audit trails. By automating the most tedious steps, we empower agents, title companies, lenders, and notaries across the United States to close deals faster, more accurately, and with unprecedented transparency.

Our rapidly expanding customer base trusts us to keep their operations running smoothly, and we’re looking for a visionary Senior Customer Success Manager to lead that trust. If you thrive on building lasting relationships, driving adoption, and turning data into action, brighthush offers the platform, the people, and the purpose to make a real impact.

Why This Role Is a Game‑Changer

As the senior custodian of our client relationships, you will be the linchpin between brighthush’s cutting‑edge technology and the professionals who rely on it daily. Your influence will shape customer satisfaction, retention, and revenue growth while feeding back into product strategy. In short, you’ll be the voice of the customer inside brighthush and the advocate of brighthush’s solutions outside.

Key Responsibilities – Your Day‑to‑Day Impact

• Strategic Partnership Builder: Cultivate deep, trust‑based relationships with key stakeholders across the settlement and notary ecosystem, including agents, title officers, and legal professionals.
• Adoption Champion: Design and execute customized onboarding journeys, training modules, and best‑practice playbooks that translate platform capabilities into measurable business outcomes.
• Renewal & Expansion Lead: Own the renewal cycle, proactively surface upsell opportunities, and collaborate with sales to close expansion deals that align with client objectives.
• Executive Liaison: Serve as the primary point of contact for C‑suite executives, delivering concise, data‑driven insights on usage, ROI, and strategic roadmap alignment.
• Product Evangelist: Gather customer feedback, translate it into actionable requirements, and partner with product and engineering teams to shape future releases.
• Data‑Driven Decision Maker: Leverage analytics tools (Salesforce, Tableau, Mixpanel, etc.) to monitor health scores, churn risk, and adoption metrics, and present findings to internal stakeholders.
• Cross‑Functional Collaborator: Work closely with Marketing, Sales, Product, and Support to create unified customer experiences and ensure seamless handoffs.
• Continuous Improvement Architect: Identify process gaps, propose enhancements, and lead initiatives that improve efficiency, reduce friction, and elevate the overall customer journey.

Essential Qualifications – What We Expect

• Minimum of 5 years of experience in customer success, account management, or related roles within software or technology companies.
• Proven track record of managing renewals and driving expansion revenue in a B2B SaaS environment.
• Deep understanding of settlement and notary workflows, or the ability to quickly master complex industry processes.
• Exceptional executive‑level communication skills—both written and verbal—across diverse audiences.
• Strong analytical mindset with proficiency in Salesforce and experience using data to inform strategy.
• Fluency in AI concepts and experience applying AI solutions to streamline business processes.
• Demonstrated ability to manage multiple high‑priority accounts simultaneously while maintaining a high level of service quality.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications – Bonus Points

• Experience in the real‑estate, title, or legal technology sectors.
• Background in implementing AI‑driven automation or machine‑learning solutions.
• Certifications in Customer Success Management (CSM) or related fields.
• Proficiency with additional CRM and analytics platforms such as HubSpot, Gainsight, or Looker.
• Experience leading cross‑functional initiatives and change management projects.

Core Skills & Competencies – What Makes You Successful

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Building: Proven skill in establishing trust and rapport with senior stakeholders.
• Problem Solving: Creative, data‑driven approach to resolving complex customer challenges.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Strong organizational skills and experience managing multiple concurrent initiatives.
• Technical Acumen: Comfortable learning new software, APIs, and integration concepts quickly.
• Adaptability: Thrive in a dynamic, evolving environment with shifting priorities.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders across product, sales, and engineering.
• Annual learning stipend for courses, certifications, and conferences—especially in AI, data analytics, and real‑estate technology.
• Clear promotion pathways to Director of Customer Success, Head of Client Experience, or even VP of Customer Success.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews focused on growth, feedback, and career trajectory.

Work Environment & Culture at brighthush – Where Innovation Meets Inclusion

We’re a fully remote, distributed team that values flexibility, collaboration, and transparency. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Accountability: Clear ownership of goals and outcomes, backed by data and peer support.
• Well‑being: Regular virtual social events, mental health resources, and a focus on work‑life balance.
• Community Impact: Opportunities to contribute to open‑source projects and industry standards.

Compensation & Benefits – A Competitive Total Rewards Package

We offer a comprehensive rewards package that includes:

• Base Salary: USD 107,000 – 145,000 per year, commensurate with experience.
• Performance Bonus: Up to 15% of base salary tied to renewal and expansion metrics.
• Equity: Eligible for a grant of company stock options as part of the long‑term incentive plan.
• 401(k) Matching: 4% match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous PTO policy—20 days per year plus public holidays.
• Parental Leave: Paid parental leave up to 12 weeks for new parents.
• Professional Development: Annual learning stipend and access to industry conferences.
• Remote Work Flexibility: Fully remote role with optional co‑working spaces in major U.S. cities.

How to Apply – Join the brighthush Revolution

If you’re ready to lead high‑impact customer success initiatives, champion AI‑driven solutions, and help shape the future of real‑estate settlement, we want to hear from you. Submit your application through our careers portal and become part of a team that’s as passionate about technology as it is about people.

Join brighthush Today – Build the Future of Real‑Estate Closings

At brighthush, we’re not just building software—we’re building a community of innovators who transform how the world closes deals. Your expertise will help thousands of professionals close transactions faster, more accurately, and with greater confidence. Take the next step in your career and become a pivotal part of our growth story.