Senior Customer Success Manager – AI‑Powered Affiliate & iGaming SaaS Platform – Global Growth & Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazing SaaS company that empowers businesses worldwide to build, manage, and optimize their affiliate marketing programs with cutting‑edge AI technology. With a presence across Europe, the UK, the US, Asia, and Australia, we serve thousands of clients and process millions of requests every day. Our platform is engineered for speed, reliability, and scalability, enabling partners to launch campaigns, track performance, and drive revenue at scale. Recognized by brighthush with a High Performer award in Summer 2024, we are on a mission to become the industry’s most trusted and innovative affiliate solution.

Why brighthush?

At brighthush, we believe that success is a partnership. We don’t just provide a product; we provide a strategic ally that helps our clients grow, adapt, and thrive in a rapidly evolving digital landscape. If you are passionate about customer success, love working with technology, and want to make a tangible impact on global brands, brighthush is the place for you.

What You’ll Do

Key Responsibilities

• Customer Onboarding & Launch: Lead the end‑to‑end onboarding journey for new enterprise clients, ensuring a smooth transition from sales to implementation. Conduct discovery workshops, map customer workflows, and configure the platform to meet unique business objectives.
• Strategic Account Management: Serve as the primary point of contact for a portfolio of high‑value accounts, driving adoption, renewal, and expansion. Develop account plans that align with clients’ growth strategies and identify upsell opportunities.
• Data‑Driven Insights: Leverage brighthush’s AI analytics to surface actionable insights for clients. Translate complex data into clear, concise recommendations that improve campaign performance and ROI.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to relay customer feedback, influence roadmap decisions, and coordinate joint initiatives that enhance the overall customer experience.
• Thought Leadership & Advocacy: Represent brighthush at industry events, webinars, and client workshops. Create case studies, whitepapers, and success stories that showcase the value of our platform.
• Continuous Improvement: Identify process gaps within the customer success lifecycle and champion initiatives that increase efficiency, reduce churn, and elevate service quality.

Essential Qualifications

• 10+ years of experience in customer success, account management, or related roles within SaaS, affiliate marketing, or iGaming industries.
• Proven track record of managing enterprise‑level accounts and driving revenue growth through upsells and renewals.
• Deep understanding of affiliate marketing ecosystems, performance tracking, and attribution models.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into strategic actions.
• Excellent communication skills in English (both written and spoken); additional languages are a plus.
• Experience working in a fast‑paced, global environment with distributed teams.
• Demonstrated ability to influence cross‑functional stakeholders and lead initiatives that impact product and service delivery.

Preferred Qualifications

• Background in AI or machine learning applications within marketing technology.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar, and customer success tools like Gainsight or Totango.
• Knowledge of regulatory frameworks affecting affiliate and iGaming operations across multiple jurisdictions.
• Prior experience in a startup or high‑growth SaaS environment.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering exceptional experiences
• Data Analysis & Storytelling
• Project Management & Process Optimization
• Influence & Negotiation
• Adaptability & Resilience in a dynamic market
• Team Collaboration & Mentorship

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Customer Success Manager, you will have access to:

• Leadership training programs that sharpen your strategic and operational skills.
• Mentorship from senior executives who have built successful SaaS businesses.
• Cross‑departmental projects that broaden your understanding of product, engineering, and marketing.
• Annual conferences and industry events where you can network with peers and thought leaders.
• Internal knowledge‑sharing sessions that keep you at the forefront of AI and affiliate marketing trends.

Your success here will pave the way to senior leadership roles, such as Director of Customer Success, VP of Client Experience, or even Chief Customer Officer, depending on your ambition and performance.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, transparency, and collaboration. We celebrate diversity and encourage every team member to bring fresh ideas to the table. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through weekly virtual town halls, hackathons, and informal coffee chats. We also host quarterly in‑person retreats that foster team bonding and strategic alignment.

We value work‑life balance, offering generous vacation policies, mental health resources, and a flexible schedule that respects your personal commitments. Our inclusive environment ensures that every voice is heard, and every contribution is recognized.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary that reflects market standards for senior customer success roles.
• Performance‑based bonuses tied to client retention, expansion, and satisfaction metrics.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend, gym memberships, and mental health support.
• Annual company‑wide retreats and team‑building events.

Ready to Join brighthush?

If you are a seasoned customer success leader who thrives on building lasting partnerships, driving data‑driven growth, and shaping the future of affiliate and iGaming technology, we want to hear from you. Bring your expertise, your curiosity, and your passion for excellence to brighthush, and help us redefine what it means to be a trusted partner in the digital marketing ecosystem.