Strategic Customer Success Manager – Global Talent Partnerships & Client Engagement Lead

About brighthush

At brighthush, we’re redefining the future of work by connecting the brightest minds from emerging markets with the most innovative companies worldwide. Our mission is simple yet powerful: to democratize access to opportunity and create a global ecosystem where talent, technology, and ambition converge. By providing seamless access to high‑quality talent, we empower founders, teams, and individuals to scale faster, innovate more boldly, and build sustainable businesses that thrive in an interconnected world.

Why brighthush?

We’re more than a staffing platform – we’re a partnership network that nurtures growth, fosters cultural understanding, and champions diversity. Our founders, employees, and talent partners share a common purpose: to democratize access to opportunity and to build a future where everyone can contribute to the global economy. If you’re passionate about creating lasting impact, love working in a fast‑moving, high‑energy environment, and thrive on solving complex, cross‑cultural challenges, brighthush is the place for you.

Position Overview

As a Strategic Customer Success Manager at brighthush, you will be the linchpin that keeps our client and talent relationships healthy, productive, and mutually rewarding. You’ll design and execute customized onboarding journeys, serve as a cultural translator, and proactively manage expectations to prevent churn and foster long‑term partnership success. This full‑time, remote role is open to candidates across the United States.

Key Responsibilities

• Onboarding Design & Execution: Build and refine tailored onboarding flows for each client‑talent pairing, ensuring clarity of roles, expectations, and deliverables from day one. You’ll map out milestone check‑ins, create resource libraries, and automate status updates to keep everyone aligned.
• Relationship Management: Facilitate early and ongoing calls with clients and talent, acting as the primary point of contact and trusted advisor throughout the partnership lifecycle. Your proactive outreach will surface hidden needs and celebrate wins.
• Expectation & Conflict Resolution: Identify misalignments early, provide candid guidance, and mediate difficult conversations to keep projects on track. You’ll use data‑driven insights to propose realistic adjustments and maintain trust.
• Data & Process Ownership: Maintain partnership health dashboards in HubSpot, Slack, Gemini, Claude, and Google Sheets; use insights to drive continuous improvement. You’ll own the metrics that define success and champion process optimization.
• Voice of the Client/Talent: Capture feedback and champion user needs in internal product and service development discussions. Your advocacy will shape the next generation of brighthush offerings.
• Cross‑Functional Collaboration: Work closely with Talent Success, Training, Product, and Engineering teams to align on client goals and deliver seamless support. You’ll translate client language into actionable product stories.
• Strategic Thought Leadership: Provide strategic recommendations to clients on best practices for remote collaboration, performance management, and cultural integration. Your insights will help clients build resilient, high‑performing global teams.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Relations within a fast‑paced startup or tech environment.
• Deep understanding of early‑stage startup founders’ operational challenges and the unique needs of remote, global talent.
• Proven track record of designing and managing onboarding processes that drive adoption and satisfaction.
• Strong communication skills in English; additional language proficiency is a plus.
• Experience with CRM tools (HubSpot, Salesforce) and collaboration platforms (Slack, Google Workspace).
• Demonstrated ability to navigate cross‑cultural nuances and mediate complex stakeholder dynamics.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Background as a founder, early‑stage entrepreneur, or product manager who has worked closely with founders.
• Experience in the outsourcing or global talent industry, especially with a focus on emerging markets.
• Familiarity with AI tools such as Gemini or Claude for workflow automation and knowledge management.
• Experience leading cross‑functional initiatives that influence product or service strategy.
• Proficiency in data analysis and reporting to inform decision‑making.

Skills & Competencies

• Relationship Management: Ability to build trust quickly and maintain long‑term partnerships.
• Expectation Management: Skilled at setting realistic goals and guiding clients toward achievable outcomes.
• Strategic Judgment: Capable of evaluating scenarios, weighing risks, and recommending actionable solutions.
• Dynamic Problem Solving: Quick thinker who can devise on‑the‑fly solutions to complex challenges.
• Cross‑Cultural Understanding: Sensitivity to cultural differences and adept at interpreting subtle cues.
• Data‑Driven Decision Making: Comfortable using metrics to assess partnership health and drive improvements.
• Collaboration & Influence: Works effectively with internal teams and external stakeholders to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as our business. You’ll have the chance to:

• Progress into senior leadership roles such as Director of Customer Success or Head of Global Partnerships.
• Lead cross‑functional initiatives that shape product roadmaps and service offerings.
• Mentor junior team members and contribute to the development of internal training programs.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends in remote work and global talent.
• Participate in a structured learning plan that includes certifications in CRM, project management, and cross‑cultural communication.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you’ll work with a diverse, globally distributed team that values:

• Open communication and honest feedback.
• Flexibility and work‑life balance.
• Innovation and experimentation.
• Inclusivity and belonging.

We celebrate successes together, learn from setbacks, and always keep the mission of unlocking global talent at the forefront of everything we do.

Compensation & Benefits

Competitive salary range: $65,000 – $85,000, commensurate with experience. In addition to base pay, we offer:

• Fully remote work with flexible hours.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and mental health days.
• Professional development stipend and access to learning platforms.
• Equity opportunities for high‑impact contributors.
• Regular team retreats and virtual social events.

How to Apply

If you’re ready to make a tangible difference by bridging the gap between visionary founders and exceptional talent, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Closing Statement

At brighthush, we’re building more than a platform – we’re creating a movement that empowers people worldwide to achieve their fullest potential. As a Strategic Customer Success Manager, you’ll play a pivotal role in ensuring our clients and talent partners thrive together. Join us and help shape the future of global collaboration.