Senior Customer Success Manager – Americas (Remote) – Championing Adoption, Retention, and Expansion for Cloud‑Native Kubernetes Solutions at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers organizations worldwide to unlock the full potential of their Kubernetes ecosystems. Founded in 2021, we have rapidly evolved into a vibrant community of DevOps specialists, product visionaries, and software engineers who are passionate about simplifying cloud operations and accelerating digital transformation. Our mission is simple yet powerful: make it effortless for businesses of all sizes to continuously optimize, secure, and scale their containerized workloads.

At brighthush, we believe that technology should serve people, not the other way around. That’s why we invest heavily in our people, fostering a culture of collaboration, curiosity, and continuous learning. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment where your ideas are heard, your growth is accelerated, and your impact is tangible.

Why Join brighthush?

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the Americas while staying connected to a high‑performing team. We provide:

• Competitive base salary plus performance‑based incentives
• Comprehensive health, dental, and vision coverage
• Generous paid time off and a flexible holiday policy
• Unlimited learning budget and access to industry conferences
• Equity opportunities for key contributors
• Regular team‑building events, hackathons, and wellness programs

Our people are our greatest asset. We celebrate diversity, champion inclusion, and encourage every team member to bring their authentic self to work.

Role Overview

As a Senior Customer Success Manager – Americas, you will be the trusted partner for our most valuable customers, guiding them through every stage of their journey—from initial onboarding to long‑term adoption, expansion, and renewal. You will collaborate closely with Sales, Solutions Engineering, Product, and Marketing to ensure that our customers not only achieve their business objectives but also become passionate advocates for brighthush.

In this role, you will:

• Own a portfolio of high‑value accounts, building deep relationships across executive, technical, and operational stakeholders.
• Develop and execute tailored Success Plans that align with each customer’s strategic goals.
• Lead quarterly business reviews, uncovering insights, mitigating risks, and identifying upsell opportunities.
• Advocate for the customer internally, driving cross‑functional alignment to deliver on promises.
• Champion adoption of our platform, ensuring customers realize measurable ROI and operational excellence.
• Contribute to the continuous improvement of our customer success processes, playbooks, and tooling.

Key Responsibilities

Customer Relationship Management

• Establish and nurture relationships with executive sponsors, decision‑makers, and key influencers across the customer organization.
• Serve as the primary point of contact for all customer success matters, ensuring a seamless experience.
• Maintain a deep understanding of each customer’s business model, pain points, and success metrics.

Strategic Success Planning

• Collaborate with customers to create comprehensive Success Plans that outline milestones, KPIs, and success criteria.
• Conduct regular health checks and risk assessments, proactively addressing potential churn factors.
• Identify expansion opportunities by mapping customer usage patterns to new features and services.

Cross‑Functional Collaboration

• Partner with Sales to hand off qualified opportunities and provide post‑sale support.
• Work with Solutions Engineering to ensure smooth implementation and integration.
• Coordinate with Product to relay customer feedback, influence roadmap decisions, and provide market insights.
• Collaborate with Marketing to develop case studies, testimonials, and reference programs.

Process & Tooling Excellence

• Leverage modern CRM and customer success platforms to track engagement, health scores, and renewal dates.
• Refine and document best‑practice playbooks for onboarding, adoption, and renewal.
• Analyze data to surface trends, forecast revenue, and inform strategic decisions.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, Consulting, or Enterprise Software Sales.
• Proven track record of managing complex, multi‑stakeholder relationships and driving adoption at scale.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills—both written and verbal—across all organizational levels.
• Demonstrated ability to collaborate with cross‑functional teams to achieve shared goals.
• Experience in the cloud, Kubernetes, or DevOps space is highly desirable.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Hands‑on experience with Kubernetes, container orchestration, and cloud‑native technologies.
• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure automation.
• Experience working with SaaS or platform‑as‑a‑service (PaaS) products.
• Background in building and executing customer success metrics and dashboards.
• Previous exposure to enterprise‑grade customer success tools such as Gainsight, Totango, or ChurnZero.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with business outcomes.
• Relationship Building: Skilled at building trust and rapport with stakeholders at all levels.
• Project Management: Adept at juggling multiple initiatives while maintaining meticulous attention to detail.
• Data‑Driven Decision Making: Comfortable interpreting metrics and using data to drive strategy.
• Problem Solving: Quick to diagnose issues and propose effective solutions.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Collaboration: Works seamlessly with Sales, Engineering, Product, and Marketing.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. We offer:

• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Mentorship programs pairing you with senior leaders across the organization.
• Regular skill‑building workshops, certifications, and access to industry conferences.
• Opportunities to influence product strategy and go‑to‑market initiatives.
• Cross‑functional projects that broaden your experience beyond customer success.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the Americas while staying connected through:

• Weekly virtual stand‑ups and all‑hands meetings.
• Monthly hackathons and innovation challenges.
• Quarterly in‑person retreats (when travel is feasible).
• Open communication channels via Slack, Teams, and Zoom.
• A culture that values transparency, accountability, and continuous improvement.

Compensation & Perks

While specific figures vary by experience and location, you can expect:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer health, renewal rates, and expansion revenue.
• Equity options for key contributors.
• Health, dental, and vision insurance for you and your dependents.
• Flexible paid time off and a generous holiday calendar.
• Unlimited learning budget and access to industry events.
• Wellness stipend, mental health resources, and ergonomic support.

How to Apply

Ready to make a tangible impact on the success of our customers and help shape the future of cloud‑native operations? Submit your application through the link below and join a team that values innovation, collaboration, and growth.