Senior Customer Education & Digital Learning Lead – Electrophysiology & Cardiac Innovation (France) – Leading Advanced Clinical Training, Digital Learning Excellence, and Patient Outcomes at brighthush

About brighthush and the Future of Cardiac Care

brighthush is more than a medical technology company; it is a global movement reshaping how clinicians diagnose, treat, and manage heart disease. From minimally invasive procedures to cutting‑edge diagnostic platforms and next‑generation electrophysiology (EP) solutions, brighthush equips healthcare professionals with tools that are technologically advanced, clinically relevant, and intuitively designed. Our multidisciplinary teams—engineers, scientists, clinicians, and educators—work in harmony to push the boundaries of cardiovascular care, ensuring that every innovation translates into real‑world impact.

Our mission is simple yet profound: to transform lives by providing clinicians with the knowledge, skills, and support they need to deliver the highest standard of patient care. We invest heavily in research and development, partner with leading academic institutions, and maintain an unwavering focus on clinical excellence. If you are passionate about education, technology, and making a tangible difference in patient outcomes, brighthush offers you a platform to grow, innovate, and lead.

Why Join brighthush?

At brighthush, you will be part of a global team that values curiosity, collaboration, and continuous learning. We champion a culture of inclusivity, where every voice is heard and every idea has the potential to shape the future of cardiac care. Our commitment to employee well‑being is reflected in flexible work arrangements, generous travel allowances, and a comprehensive benefits package that supports both your professional and personal growth.

When you join brighthush, you will:

• Collaborate with world‑class scientists, clinicians, and technologists.
• Lead initiatives that directly influence patient outcomes and clinical practice.
• Enjoy a dynamic work environment that encourages experimentation and rapid iteration.
• Benefit from a transparent career ladder and mentorship programs.
• Be part of a company that is recognized for its innovation, integrity, and impact.

About the Role

The Senior Customer Education & Digital Learning Lead is the linchpin between our product innovation team and the clinicians who use our solutions daily. Your role blends strategic planning, hands‑on support, and digital content creation to shape the learning journey of electrophysiology professionals. You will ensure they are equipped with the knowledge and skills to deliver the highest standard of patient care, while also driving continuous improvement in our educational offerings.

Key Responsibilities

• Design and Execute Education Programs: Lead the development of comprehensive training curricula for electrophysiology professionals, ensuring alignment with the latest clinical guidelines and regulatory standards.
• Conduct Needs Assessments: Partner with regional sales and medical affairs teams to identify skill gaps, gather feedback, and translate insights into actionable learning objectives.
• Mentor and Coach: Serve as the primary mentor for junior educators and field support staff, fostering a culture of continuous improvement and knowledge sharing.
• Develop Digital Learning Assets: Create, curate, and maintain e‑learning modules, virtual simulations, and interactive case studies that enhance learning outcomes and reduce time‑to‑competency.
• Field Support and On‑Site Training: Travel up to 30% of the time across France (and occasionally to neighboring countries) to deliver in‑person workshops, hands‑on labs, and product demonstrations.
• Measure Impact: Define and track key performance indicators (KPIs) such as participant satisfaction, knowledge retention, and clinical adoption rates, using data to refine future programs.
• Collaborate Cross‑Functionally: Work closely with R&D, Marketing, and Regulatory Affairs to ensure training content is accurate, compliant, and up‑to‑date.
• Champion Continuous Improvement: Stay abreast of emerging educational technologies, pedagogical trends, and industry best practices, and propose innovative solutions to enhance the learning experience.
• Lead Global Knowledge Sharing: Facilitate webinars, virtual town halls, and peer‑to‑peer forums that disseminate best practices across the brighthush community.
• Advocate for Clinician Success: Act as the patient‑care champion within the organization, ensuring that educational initiatives translate into improved clinical outcomes.

Essential Qualifications

• Minimum of 5 years’ experience in medical education, customer programs, or field support roles.
• At least 3 years of direct experience supporting electrophysiology (EP) products or services.
• University degree in a relevant field (Medicine, Nursing, Biomedical Engineering, or a related discipline).
• Fluency in English (written and spoken). Proficiency in French is highly desirable.
• Strong interpersonal and communication skills, with the ability to engage audiences ranging from novice clinicians to seasoned electrophysiologists.
• Proven track record of designing and delivering effective training programs in a complex, regulated environment.
• Experience with Learning Management Systems (LMS) and digital content creation tools.
• Comfortable with travel (approximately 30% of the year) and working across multiple time zones.

Preferred Qualifications

• Background in a medical device or pharmaceutical company, especially within cardiovascular or EP segments.
• Experience with virtual reality (VR) or augmented reality (AR) training tools.
• Knowledge of regulatory frameworks such as FDA, CE, or ISO standards related to medical education.
• Demonstrated ability to analyze data and translate metrics into actionable insights.
• Multilingual capabilities beyond English and French.

Core Skills & Competencies

• Strategic Thinking: Ability to align educational initiatives with business objectives and market needs.
• Technical Proficiency: Comfortable navigating complex medical devices, software platforms, and digital learning tools.
• Project Management: Skilled at managing multiple projects simultaneously, meeting deadlines, and staying within budget.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities can shift rapidly.
• Collaboration: Strong teamwork skills, with a knack for building relationships across departments and geographies.
• Customer‑Centric Mindset: Deep empathy for clinicians’ challenges and a commitment to delivering value through education.
• Data‑Driven Decision Making: Proficiency in collecting, analyzing, and interpreting learning analytics to inform program improvements.
• Innovation Orientation: Passion for exploring new educational modalities and technologies to enhance learning outcomes.

Career Growth & Learning Opportunities

At brighthush, learning never stops. As the Senior Customer Education & Digital Learning Lead, you will:

• Lead cross‑functional projects that influence product strategy and market positioning.
• Mentor junior educators, developing leadership and coaching skills.
• Attend industry conferences, workshops, and certification programs at no cost to you.
• Participate in internal innovation labs where you can prototype new educational technologies.
• Progress into roles such as Director of Clinical Education, Global Training Lead, or Product Manager, depending on your interests and strengths.
• Access a structured learning and development roadmap, including mentorship, peer‑learning circles, and executive coaching.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Integrity, and Impact. We foster an environment where:

• Employees are encouraged to challenge the status quo and propose bold ideas.
• Open communication and transparency are the norm, with regular town‑hall meetings and feedback loops.
• Work‑life balance is respected, with flexible remote options and a generous vacation policy.
• Diversity and inclusion are not just buzzwords; they are integral to our hiring, promotion, and day‑to‑day operations.
• Team members celebrate successes together, fostering a sense of belonging and shared purpose.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Generous paid time off, including personal days and sick leave.
• Travel allowances and reimbursement for business trips.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Access to cutting‑edge technology and tools to support remote and hybrid work.

How to Apply

Ready to make a difference? We invite you to submit your application through our careers portal. Please include:

• A tailored resume highlighting your experience in medical education and electrophysiology.
• A cover letter that explains why you are passionate about digital learning and how you envision driving impact at brighthush.
• Any relevant certifications or portfolio pieces that showcase your instructional design or training expertise.

Applications will be reviewed on a rolling basis, and we encourage early submission to secure your spot in our hiring cycle.

Ready to Make a Difference?

If you are a seasoned educator with a passion for electrophysiology, a knack for digital learning, and a desire to shape the future of cardiac care, brighthush invites you to join our dynamic team. Bring your expertise, curiosity, and commitment to excellence, and together we will empower clinicians worldwide to deliver the highest standard of patient care.

Apply today and become a pivotal part of brighthush’s mission to innovate, educate, and transform lives.