Senior Customer Success Manager – Audit & Assurance (Remote) – Championing Adoption, Value, and Growth for Strategic Clients at brighthush

About brighthush

brighthush is not just a technology company; we are a movement that is reshaping the audit and assurance landscape. Since our founding in 1988, we have evolved from a niche software provider into a global community of more than 800 professionals who are passionate about delivering intelligent, cloud‑native solutions that empower accounting firms, governments, and corporations to streamline financial reporting, reduce risk, and unlock new efficiencies. Our mission is simple yet powerful: help our customers achieve measurable value through technology that is intuitive, reliable, and future‑ready.

Operating as a remote‑first organization, brighthush offers the flexibility and freedom that modern professionals demand. While our headquarters are in Toronto, our teams span North America, Europe, and Asia, collaborating across time zones to deliver world‑class service and innovation. If you are passionate about audit, technology, and customer success, and you thrive in a fast‑paced, collaborative environment, brighthush is the place for you.

Why Join brighthush?

• Impact at Scale – Work with high‑profile audit firms and public sector clients, driving adoption of our next‑generation cloud platform.
• Career Growth – Structured learning paths, mentorship, and opportunities to lead cross‑functional initiatives.
• Inclusive Culture – A supportive, diverse team that values every voice and encourages knowledge sharing.
• Competitive Compensation – Base salary, performance bonuses, and a comprehensive benefits package.
• Flexibility – Fully remote work with flexible hours, generous paid time off, and a focus on work‑life balance.

Role Overview

As a Senior Customer Success Manager – Audit & Assurance at brighthush, you will be the trusted partner for our most strategic clients after implementation. Your mission is to ensure that each customer not only adopts our platform but also realizes tangible business outcomes. You will collaborate closely with Account Management, Product Management, Customer Support, and Professional Services to create a seamless, high‑value experience that drives loyalty and growth.

Key Responsibilities

• Post‑Implementation Success Leadership – Own the relationship for a portfolio of strategic customers, acting as their go‑to advisor for all things brighthush.
• Product Adoption & Usage – Leverage customer insights and product analytics to identify adoption gaps, risks, and opportunities, then design targeted interventions.
• Success Plan Development – Craft customer‑specific success plans that align brighthush capabilities with each client’s business goals, audit workflows, and measurable outcomes.
• Cloud & AI Enablement – Guide customers in adopting new cloud and AI‑enabled features, identifying use cases, recommending workflow changes, and empowering internal champions.
• Business Reviews & Health Checks – Conduct regular reviews to track adoption, surface risks, and set priorities for continued value realization.
• Revenue & Expansion Partner – Work hand‑in‑hand with Account Management to uncover opportunities for deeper platform use, additional users, and premium services.
• Process & Workflow Consulting – Provide consultative guidance to help clients evolve their audit and assurance processes as they mature with brighthush.
• Issue Escalation & Resolution – Coordinate with technical, product, and support teams to resolve any obstacles that threaten customer adoption or value.
• Voice of the Customer – Translate customer workflows, adoption barriers, and feedback into actionable insights for Product Management and other internal stakeholders.
• Cross‑Functional Collaboration – Partner with Account Management, Product Management, Customer Support, Professional Services, and Solution Consulting to deliver a consistent, high‑quality experience.
• Playbook & Best Practice Development – Contribute to the creation and refinement of customer success playbooks that can be scaled across the broader brighthush customer base.

Essential Qualifications

• Minimum of five years of professional experience in a client‑facing role, with a strong background in external audit or assurance within a public accounting firm.
• Professional designation such as Chartered Accountant, CPA, or equivalent.
• Deep understanding of audit and assurance workflows and how technology is deployed and adopted within accounting firms.
• Proven ability to translate technical product capabilities into practical customer workflows and measurable business outcomes.
• Experience advising and influencing stakeholders across all levels – from firm partners and audit leaders to practitioners and technology teams.
• Excellent written, verbal, presentation, and relationship‑building skills.
• Strong organizational and problem‑solving skills, with the ability to manage multiple strategic customer relationships simultaneously.
• A proactive, customer‑oriented mindset and enthusiasm for helping customers adopt new automations and AI‑enabled ways of working.
• U.S. residency and eligibility to work in the United States.

Preferred Qualifications

• Experience in audit methodology, audit transformation, or audit‑technology consulting.
• Hands‑on experience with brighthush products.
• Background in audit transformation, technology adoption, innovation, training, or change management.
• Familiarity with brighthush and customer success platforms.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Data‑Driven Decision Making – Comfortable working with analytics to uncover insights and drive adoption.
• Influence & Negotiation – Skilled at building consensus and persuading stakeholders to adopt new ways of working.
• Project Management – Proven track record of managing complex, cross‑functional initiatives.
• Customer Advocacy – Passionate about championing the customer’s voice within the organization.
• Technical Acumen – Comfortable learning new software and explaining technical concepts to non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels both personal and professional growth. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of audit technology.
• Mentor junior team members and share best practices across the organization.
• Participate in cross‑functional workshops, hackathons, and product innovation sessions.
• Access industry conferences, certifications, and training programs.
• Follow clear pathways to leadership roles in Customer Success, Product Management, or Consulting.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model means you can work from anywhere in the U.S., while still enjoying:

• Weekly virtual town halls and team check‑ins.
• Monthly hackathon events where you can experiment with new ideas.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Inclusive hiring practices and a commitment to diversity and belonging.
• Regular feedback loops and performance reviews that focus on growth.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and fully remote work options.
• Professional development stipend and tuition reimbursement.
• Employee recognition programs and wellness initiatives.

How to Apply

If you are ready to take your career to the next level by driving measurable value for strategic audit clients, we want to hear from you. Submit your application through our careers portal and join a team that is redefining the future of audit technology.

We look forward to exploring how your expertise and passion can help us deliver exceptional outcomes for our customers and continue to grow brighthush’s impact worldwide.