Senior Enterprise Customer Success & Technical Account Manager – AI‑Powered Procurement Transformation Lead Driving ROI, Digital Adoption, and Strategic Growth for Fortune 500 & High‑Growth Enterprises at brighthush

About brighthush

In an era where every dollar spent can become a strategic advantage, procurement has moved from a back‑office function to a core driver of growth, cost efficiency, and innovation. brighthush is at the cutting edge of this shift, blending artificial intelligence, machine learning, and deep industry expertise into a unified platform that redefines how enterprises source, manage, and optimize spend. Whether you’re a Fortune 500 titan or a high‑growth startup, our solution empowers you to automate routine workflows, surface actionable insights, and foster collaboration across procurement, finance, legal, and IT.

With a global customer base spanning technology, finance, consumer goods, hospitality, and industrial sectors, brighthush manages billions of dollars in spend and drives transformative change in procurement operations worldwide. Our rapid growth, backed by leading venture capital investors, has earned us a valuation of $2.2 billion and recognitions such as the brighthush Fintech 50, brighthush’s Most Innovative Companies, brighthush Best in Business, and brighthush Top Startups. These accolades underscore our commitment to innovation, customer success, and industry leadership.

At brighthush, we’re not just building a product; we’re creating a movement that reimagines how enterprises approach procurement. If you thrive in a fast‑paced, high‑growth environment and want to make a measurable impact on Fortune 500 and high‑growth companies worldwide, you belong here.

The Opportunity

As a Senior Enterprise Customer Success & Technical Account Manager, you will be the strategic partner for our most critical enterprise customers. You will collaborate closely with sales, implementation, engineering, and product teams to ensure our clients realize maximum value from the platform. Your focus will be on driving adoption, delivering measurable business outcomes, and building long‑term relationships that keep our customers thriving.

Key Responsibilities

• Customer Advocacy & Success: Champion the interests of our largest accounts, ensuring they achieve their procurement goals on the brighthush platform.
• Outcome‑Based Partnership: Define clear business outcomes with each client and partner with them to deliver those outcomes on an ongoing basis.
• Trusted Advisor: Act as a procurement thought leader, continuously educating customers on best practices, platform capabilities, and industry trends.
• Stakeholder Engagement: Identify and nurture relationships with key decision makers across Procurement, Finance, Legal, IT/Security, and Compliance teams.
• Adoption & Loyalty: Maintain high levels of engagement and satisfaction, focusing on adoption metrics and customer loyalty.
• Health & Risk Management: Monitor customer health scores, identify risks, and implement mitigation plans based on data‑driven insights.
• Product Feedback Loop: Collaborate with product and engineering to translate business needs into new features, while managing expectations and timelines.
• Enablement & Training: Train and empower customers to become product specialists, fostering self‑sufficiency and reducing dependency on support.
• Renewal & Growth: Partner with the renewals team to achieve target Gross Revenue Retention (GRR) and identify upsell opportunities.
• Post‑Implementation Support: Own the technical health of the client after go‑live, providing hands‑on support for product adoption and enablement.
• Process Improvement: Continuously refine Customer Success assets, processes, and playbooks to elevate the overall customer experience.

Essential Qualifications

• Experience: 8+ years in customer success, technical account management, or strategic consulting within B2B SaaS environments.
• Enterprise Account Management: Proven track record of managing complex, high‑value enterprise accounts.
• Implementation Expertise: Hands‑on SaaS implementation experience, with a deep understanding of onboarding, configuration, and integration.
• Procurement Knowledge: Background in procurement, sourcing, or vendor management, and familiarity with ERP, HRIS, CLM, GRC, and related systems.
• Interpersonal Skills: Exceptional ability to build rapport and trust quickly with senior stakeholders.
• Project Management: Strong project management capabilities, able to juggle multiple priorities and deliver results on time.
• Problem‑Solving: Creative mindset, attentive to detail, and comfortable navigating ambiguity.
• Process Orientation: Skilled at mapping workflows and designing efficient, conditionally‑based logic.
• Team Player: Proactive, identifies gaps, takes initiative, and thrives in a “company, team, self” mentality.

Preferred Qualifications

• Experience with payments software (invoicing, PO creation) and collaboration with CFOs, Controllers, and AP/AR teams.
• Hands‑on experience with low‑code/no‑code workflow management tools.
• Background in a top‑tier consulting firm or possession of an MBA.

Skills & Competencies

• Strategic thinking and business acumen.
• Excellent communication and presentation skills.
• Data‑driven decision making and analytical mindset.
• Customer‑centric approach with a passion for delivering measurable impact.
• Adaptability and resilience in a fast‑paced, early‑stage environment.
• Technical fluency with SaaS platforms, APIs, and integration concepts.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will:

• Lead cross‑functional initiatives that shape the product roadmap and customer experience.
• Mentor junior team members and share best practices across the Customer Success organization.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access continuous learning resources, including certifications in procurement, project management, and data analytics.
• Progress into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.

Work Environment & Culture

brighthush is built on a foundation of transparency, ownership, and a relentless drive for innovation. Our culture encourages:

• Open communication and candid feedback.
• Ownership at all levels—every team member is empowered to make decisions that benefit the customer.
• A collaborative mindset that values diverse perspectives and inclusive decision‑making.
• Continuous improvement, where ideas are tested, iterated, and scaled.
• Work‑life balance, with flexible schedules and remote‑first policies.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Equity stake in a high‑growth, AI‑driven startup.
• Comprehensive health, vision, and dental coverage.
• Flexible paid time off and holiday schedule.
• Home‑office stipend and Apple equipment for remote work.
• Regular team‑building events, happy hours, and virtual social gatherings.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and fitness reimbursements.

Why Join brighthush?

We are on a mission to accelerate the pace of innovation for every business in the world. By joining brighthush, you will:

• Work with a world‑class team of product leaders, engineers, and data scientists.
• Drive tangible impact for Fortune 500 and high‑growth companies across multiple industries.
• Shape the future of procurement technology and influence the next generation of AI‑powered solutions.
• Be part of a diverse, inclusive, and high‑energy environment that celebrates ownership and creativity.

How to Apply

We encourage all qualified candidates to apply—even if your experience doesn’t match every bullet point. brighthush is committed to building a diverse and inclusive workspace where everyone, regardless of age, religion, ethnicity, gender, sexual orientation, or background, feels like they belong.

Ready to take the next step in your career? and help us transform procurement for the next generation of enterprises.