Senior Customer Success Manager – brighthush – Golf & Club Experience & Client Retention Specialist

About brighthush

brighthush is a trailblazing technology partner that transforms the way membership‑based and service‑oriented businesses operate. By weaving together modern vertical software, embedded payments, and AI‑powered capabilities, we empower clubs, golf courses, fitness centers, and recreation providers to streamline operations, unlock actionable insights, and elevate the experience of every member and customer. Our solutions are designed to be intuitive, scalable, and deeply integrated into the day‑to‑day workflows of our clients, allowing them to focus on what matters most: delivering unforgettable experiences.

Why Join brighthush?

At brighthush, we believe that the best innovation happens at the intersection of diverse perspectives. Our culture is built on five core values that guide every decision, from hiring to client interactions:

• Find a better way – Constantly challenge the status quo and seek smarter solutions.
• Do the right thing – Integrity and ethical behavior are non‑negotiable.
• Say it straight – Transparent communication fuels trust and collaboration.
• Win together – Success is a team effort; we celebrate collective achievements.
• Own the outcome – Accountability drives results and continuous improvement.

Our global network of talented colleagues thrives on shared passions and a commitment to growth. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers the tools, mentorship, and resources you need to accelerate your career.

Position Overview

As a Senior Customer Success Manager within our Golf & Club vertical, you will be the primary advocate for our clients. You’ll partner with them to ensure they achieve their business goals, maximize the value of our platform, and uncover new opportunities for growth. Your role is pivotal in driving customer retention, adoption, and lifetime value.

Key Responsibilities

• Act as the single point of contact for a portfolio of high‑value golf and club clients.
• Develop deep, long‑term relationships with executive stakeholders, club managers, and operational teams.
• Guide clients through the full lifecycle of our platform: onboarding, adoption, optimization, and expansion.
• Proactively identify and communicate new features, integrations, and best practices that align with client objectives.
• Collaborate closely with Product, Sales, and Engineering to relay client feedback and influence roadmap priorities.
• Track and analyze key performance metrics (NPS, churn, feature adoption) to inform strategic initiatives.
• Lead quarterly business reviews, presenting insights, recommendations, and ROI analyses.
• Identify upsell and cross‑sell opportunities, working with Sales to close deals that enhance the client’s ecosystem.
• Maintain meticulous records of all client interactions, support tickets, and project milestones in our CRM.
• Champion a culture of continuous improvement by sharing success stories, lessons learned, and process enhancements across the team.

Essential Qualifications

• 3+ years of experience in account management, customer success, or enterprise sales within a SaaS environment.
• Proven track record of driving customer retention and expanding product usage.
• Strong communication skills – both verbal and written – with the ability to influence stakeholders at all levels.
• Excellent listening, critical thinking, negotiation, and presentation abilities.
• Experience managing multiple projects simultaneously while maintaining a high level of detail orientation.
• Tech‑savvy mindset with a passion for learning new tools and platforms.
• Self‑motivated, results‑driven, and comfortable working independently in a fast‑paced, evolving environment.
• Understanding of the public golf and club industry is highly desirable.
• Bachelor’s degree preferred; advanced certifications in customer success or related fields are a plus.

Preferred Qualifications

• Experience in the golf, recreation, or membership‑based sectors.
• Background in data analysis or business intelligence tools.
• Previous exposure to embedded payment solutions or AI‑driven analytics.
• Fluency in multiple languages, especially those spoken in key club markets.

What You’ll Gain

• Opportunity to shape the future of golf and club technology by influencing product development.
• Access to a global community of experts and thought leaders.
• Structured learning paths, mentorship programs, and certifications to accelerate your professional growth.
• Competitive salary, performance bonuses, and equity participation.
• Comprehensive benefits package: health, dental, vision, 401(k) with company match, paid time off, and flexible work arrangements.
• Regular team retreats, hackathons, and industry conferences to foster collaboration and innovation.

Working Arrangements

Fully Remote – United States. Candidates must reside in the U.S., possess full working rights, and not require sponsorship.

Our Culture at brighthush

We thrive on curiosity, empathy, and a relentless drive to create meaningful impact. Our environment is dynamic, fast‑moving, and ever‑evolving, yet we maintain a supportive atmosphere where people put each other first. We celebrate big‑picture thinkers who can also execute tactical plans with precision. If you’re motivated by purpose, enjoy ambiguity, and love collaborating across disciplines, you’ll find a home at brighthush.

Ready to Make a Difference?

We’re looking for passionate, results‑oriented professionals who want to help golf clubs and recreation providers unlock their full potential. If you’re excited to build lasting relationships, drive adoption, and uncover new growth opportunities, we want to hear from you.

To apply, submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’ll review your application promptly and reach out to schedule a conversation.

Join brighthush and be part of a team that’s redefining the future of membership‑based experiences.