Vice President of Customer Success – Strategic Growth & Customer Value Leadership at brighthush

About brighthush

brighthush is at the forefront of workforce analytics, redefining how organizations understand, manage, and optimize their talent ecosystems. Leveraging a powerful AI‑driven platform, brighthush delivers actionable insights that help the world’s largest enterprises make smarter decisions about workforce design, sourcing, and management. With a data footprint that spans over $575 B in real‑world workforce spend across 139 countries, we empower our customers to reduce costs, mitigate risk, and unlock unprecedented agility and performance.

Founded in 2006, brighthush has earned the trust of Global 2000 companies, guiding their strategic workforce decisions with clarity, confidence, and measurable impact. Our fully remote, data‑driven culture thrives on flexibility, ownership, and continuous learning. At brighthush, we believe that how we collaborate matters as much as what we deliver, and we’re building a workplace where curious, driven people can do their best work.

Why This Role Matters

The Vice President of Customer Success is a senior, hands‑on leader who transforms customer relationships into measurable business value. This role is not a coordinator; it is a commercial leader who owns outcomes across organizational boundaries, drives retention, renewal, and expansion, and turns every customer engagement into a growth engine. Your strategic vision, deep customer empathy, and decisive execution will shape the future of brighthush’s success story.

Key Responsibilities

• Customer Insight & Strategy – Build a deep understanding of each customer’s objectives, stakeholders, decision processes, and business challenges. Translate these insights into tailored success plans that align with their strategic goals.
• Value Advocacy – Advise customers on the best path forward, rather than merely asking what they want. Connect brighthush’s capabilities to measurable outcomes, establish success metrics, and make realized value visible to executive stakeholders.
• Commercial Leadership – Own the full customer lifecycle: retention, renewal, and expansion. Use data-driven insights to identify renewal risks, uncover expansion opportunities, and negotiate commercial trade‑offs that protect and grow the business.
• Issue Resolution & Accountability – Take ownership of ambiguous or cross‑functional situations. Establish facts, clarify accountability, and drive issues to resolution while maintaining clear ownership of commercial health.
• Cross‑Functional Mobilization – Coordinate Product, Data, Advisory, Sales, and other teams to deliver on customer outcomes. Translate customer requirements into actionable inputs for internal stakeholders and close the loop with the customer.
• Executive Engagement – Engage credibly with both practitioners and senior executives. Deliver difficult messages, handle conflict with poise, and maintain strong relationships that influence strategic decisions.
• Team Leadership & Development – Coach and mentor Customer Success leads, setting clear expectations and accountability. Foster a high‑performance culture that encourages ownership, continuous improvement, and professional growth.
• Process & Capability Management – Distinguish between capability gaps, process inefficiencies, and resource constraints. Respond appropriately to each scenario, ensuring sustainable customer success.
• Strategic Impact – Lead a defined area of the Customer Success organization with an outcomes‑oriented approach, setting a high bar for performance and driving measurable impact on revenue and customer satisfaction.

Essential Qualifications

• 10+ years of progressive experience in Customer Success, with at least 5 years in a senior, hands‑on leadership role.
• Proven track record of building executive‑level relationships and earning credibility with C‑suite stakeholders.
• Demonstrated ability to connect technology use cases to measurable business outcomes and make realized value visible to customers.
• Strong commercial acumen: experience owning or materially driving retention, renewals, and expansion while managing the financial impact of Customer Success as a growth engine.
• Experience coaching and developing Customer Success leaders, setting clear expectations, and creating accountability without fostering fear.
• Deep understanding of services procurement and/or contingent workforce dynamics, enabling credible discussions around customer business challenges.
• Exceptional judgment and operating discipline in ambiguous, cross‑functional situations.
• Ability to challenge weak thinking constructively, listen first, and lead with a low ego.
• Strong conflict‑resolution skills, with the capacity to deliver difficult messages and remain effective with both practitioners and senior executives.

Preferred Qualifications

• Experience in the workforce analytics or HR technology sector.
• Background in data‑driven decision making and analytics.
• Experience scaling Customer Success functions in a high‑growth, remote environment.
• Advanced knowledge of AI and machine learning applications in workforce management.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a focus on measurable outcomes
• Data‑Driven Decision Making
• Executive Presence & Influencing Skills
• Conflict Management & Negotiation
• Team Coaching & Talent Development
• Cross‑Functional Collaboration
• Financial Acumen & Commercial Judgment
• Adaptability & Resilience in Ambiguous Environments
• Strong Communication & Storytelling Ability

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the markets we serve. As Vice President of Customer Success, you will:

• Lead a high‑impact team that directly influences revenue growth and customer satisfaction.
• Collaborate with senior leadership across Product, Sales, and Engineering to shape the future of our platform.
• Drive strategic initiatives that expand brighthush’s market presence and deepen customer relationships.
• Mentor the next generation of Customer Success leaders, embedding a culture of ownership and continuous improvement.
• Participate in industry conferences, thought‑leadership panels, and professional development programs.

Our commitment to learning means you will have access to cutting‑edge training, certifications, and mentorship programs that keep you ahead of industry trends.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, autonomy, and results. Our culture is built on:

• Ownership – Every team member is empowered to make decisions that drive customer success.
• Continuous Learning – We invest in professional development, encourage knowledge sharing, and celebrate curiosity.
• Collaboration – Cross‑functional teams work together seamlessly, leveraging diverse perspectives to solve complex problems.
• Transparency – Open communication and data‑driven insights guide our decision‑making processes.
• Impact – Your work directly influences the success of our customers and the growth of brighthush.

Compensation, Perks & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with senior leadership roles in the tech industry.
• Performance‑based bonuses tied to customer retention, renewal, and expansion metrics.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements and a fully remote setup.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and access to industry conferences.
• Employee recognition programs and community engagement initiatives.

Join brighthush – Apply Today

If you are a visionary leader who thrives on turning customer challenges into measurable business value, we invite you to bring your expertise to brighthush. As Vice President of Customer Success, you will shape the future of workforce analytics, empower our customers to achieve transformative outcomes, and lead a team that is as ambitious as it is collaborative.

Ready to make a lasting impact? and help us redefine the future of work.