Senior Customer Success Manager – Champion B2B SaaS Growth, Portfolio Excellence, and Strategic Partnerships Across Europe (Remote – Germany, Netherlands, UK, Spain) – Join brighthush

About brighthush

brighthush is more than a technology provider; we are a catalyst for transformation in the data‑driven world. Our cloud‑native platform delivers real‑time insights, predictive analytics, and intuitive visualizations that empower industries such as construction, mining, surveying, and beyond to make smarter, faster, and more profitable decisions. Operating in over 30 countries, brighthush has earned a reputation for relentless innovation, cross‑functional collaboration, and an unwavering focus on customer success. Our mission is simple yet ambitious: to turn raw data into actionable intelligence that fuels growth, efficiency, and competitive advantage for every client we serve.

Why brighthush is the Place to Grow

At brighthush, you will join a high‑velocity, purpose‑driven team that thrives on solving complex challenges and delivering tangible value to our clients. We champion a remote‑first mindset, giving you the flexibility to work from anywhere in Germany, the Netherlands, the UK, or Spain while staying connected to a vibrant, cross‑functional community. Our people are our greatest asset, and we invest heavily in continuous learning, career development, and a culture that celebrates curiosity, resilience, and shared success. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a platform for you to grow, innovate, and make a real impact.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of high‑value B2B SaaS customers across Europe. Your mission is to ensure that each client realizes maximum ROI from our platform, drives adoption, and becomes an advocate for brighthush. You will own the entire customer lifecycle—from onboarding and expansion to renewal and upsell—while building deep, strategic partnerships that influence product direction and market positioning. In this role, you will be the bridge between our customers and the teams that build and evolve our solutions, ensuring that the voice of the customer is heard loud and clear at every level of the organization.

Key Responsibilities

• Portfolio Management: Own a diversified set of enterprise accounts, maintaining a clear understanding of each client’s business objectives, operational challenges, and success metrics. Develop account plans that align with both the customer’s goals and brighthush’s strategic priorities.
• Renewal & Expansion Leadership: Drive renewal conversations, identify upsell opportunities, and collaborate with Sales and Product teams to create tailored expansion plans that align with client goals. Use data and storytelling to demonstrate value and secure long‑term commitments.
• Strategic Partnership Building: Act as the primary point of contact for senior stakeholders, fostering trust, transparency, and long‑term collaboration. Build relationships with C‑suite executives, technical leads, and operational managers to become an indispensable partner.
• Customer Advocacy & Feedback Loop: Capture customer insights, champion their needs within brighthush, and translate feedback into product enhancements and roadmap priorities. Serve as the customer’s voice in cross‑functional meetings and strategy sessions.
• Data‑Driven Success Planning: Leverage analytics tools to monitor usage, health scores, and adoption trends, and proactively address potential churn risks. Build dashboards and reports that provide actionable insights for both customers and internal stakeholders.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, Support, and Engineering to ensure seamless delivery of solutions and timely resolution of escalations. Coordinate resources, timelines, and expectations across teams.
• Travel & Events: Represent brighthush at key industry events, customer site visits, and EU meet‑ups to strengthen relationships and showcase our platform’s value. Prepare and deliver presentations that highlight success stories and best practices.
• Thought Leadership: Develop and deliver customer success case studies, webinars, and whitepapers that highlight best practices and success stories. Position brighthush as a thought leader in data‑driven operations.
• Process Optimization: Continuously refine customer success processes, playbooks, and tools to improve efficiency and scalability. Identify bottlenecks, propose solutions, and measure impact.

Essential Qualifications

• Fluency in English and at least one additional European language (French, German, Italian, or Spanish).
• 3+ years of experience in customer success, account management, or a related role within a B2B SaaS environment.
• Proven track record of managing enterprise portfolios, driving renewals, and achieving expansion targets.
• Strong analytical mindset with the ability to interpret data, derive insights, and translate them into actionable strategies.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Experience using customer success platforms, CRM systems, and data visualization tools.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote‑first environment.
• Strong project management skills and the ability to juggle multiple priorities simultaneously.

Preferred Qualifications

• Background in the construction, mining, or surveying industries, or a deep understanding of the challenges faced by these sectors.
• Experience with AI/ML‑driven analytics solutions and a passion for leveraging emerging technologies to solve customer problems.
• Previous involvement in product roadmap discussions or customer advisory boards.
• Demonstrated ability to travel across Europe for client engagements and industry events.
• Experience leading or mentoring junior customer success professionals.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market trends, and align customer success initiatives with business objectives.
• Relationship Management: Building and nurturing long‑term partnerships with key decision makers.
• Problem Solving: Quickly diagnosing issues, proposing solutions, and driving resolution.
• Data Literacy: Comfortable working with dashboards, health scores, and KPI tracking.
• Collaboration: Working effectively across teams—Sales, Product, Support, and Engineering—to deliver a unified customer experience.
• Adaptability: Thriving in a dynamic environment with evolving priorities and technologies.
• Influence & Negotiation: Persuading stakeholders and negotiating contracts to secure renewals and expansions.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to deliver value.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you will have access to a wealth of growth opportunities, including:

• Structured mentorship programs with senior leaders across the organization.
• Regular training on the latest SaaS trends, AI advancements, and industry best practices.
• Opportunities to transition into Product Management, Sales Leadership, or Enterprise Strategy roles.
• Participation in cross‑regional initiatives that shape the future of our platform.
• Annual conference passes and travel stipends for industry events.
• Access to a global network of peers and industry experts through brighthush’s partner ecosystem.
• Internal certification programs that recognize expertise in customer success, data analytics, and SaaS operations.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Customer Obsession. We celebrate diverse perspectives, encourage experimentation, and reward bold ideas that drive measurable impact. As a remote‑first organization, we provide:

• Flexible working hours that respect your personal and professional commitments.
• State‑of‑the‑art collaboration tools to keep teams connected.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• Access to a global network of peers and industry experts.
• Annual “Innovation Day” where teams can pitch new ideas and prototype solutions.
• Inclusive hiring practices that prioritize talent over geography.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for mid‑level Customer Success Managers in Europe.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Equity options for long‑term growth and ownership.
• Flexible workspaces and stipends for home office equipment.

How to Apply

Ready to take the next step in your career and help shape the future of data‑driven operations? Submit your application through the link below. We look forward to discovering how your expertise and passion can elevate our customers and our mission at brighthush.