Senior Customer Success Manager – Championing B2B Growth, Innovation, and Client Excellence in Digital Construction Logistics at brighthush

Welcome to brighthush – Where Construction Meets Digital Innovation

At brighthush, we’re redefining the way the construction industry moves forward. By fusing artificial intelligence, real‑time IoT sensor streams, and a cloud‑native interface, we give contractors, suppliers, and project managers the power to visualize every material movement, eliminate idle time, and slash operating costs. Our mission is bold yet simple: make every construction project run smoother, faster, and more sustainably.

From a modest startup to the go‑to solution for thousands of construction professionals across Germany, brighthush has grown by listening to our customers and iterating relentlessly. As we expand into new regions and add cutting‑edge services, we remain committed to building lasting relationships with the people who rely on our platform. That’s why we’re looking for a passionate, results‑driven Senior Customer Success Manager to become the primary advocate for our clients and turn every interaction into a partnership that lasts.

Why Join brighthush?

• Remote‑First Culture – Work from anywhere with full flexibility. No mandatory office presence.
• Immediate Impact – Own your responsibilities from day one and shape the customer experience.
• Top‑Tier Tools – Access the latest CRM, analytics, and collaboration platforms of your choice.
• Growth Mindset – Structured onboarding, continuous feedback loops, and a clear career ladder.
• Transparent, Ego‑Free Environment – A collaborative team that values open communication over politics.
• Direct Influence – Work side‑by‑side with our seasoned founding team and help steer product strategy.

About the Role

As the Senior Customer Success Manager at brighthush, you will be the linchpin between our platform and the construction professionals who rely on it. Your day‑to‑day activities will include:

• Relationship Building – Establish, nurture, and expand long‑term partnerships with key accounts across the construction sector.
• Onboarding & Training – Guide new customers through a smooth adoption journey, delivering tailored training sessions and best‑practice workshops.
• Conduct regular customer health checks and proactive check‑ins to gauge satisfaction, uncover pain points, and identify upsell opportunities.
• Collaborate with Product & Engineering to translate customer feedback into actionable feature enhancements.
• Design and execute custom logistics projects that align with each client’s unique operational needs.
• Serve as the first point of contact for all customer inquiries, ensuring timely resolution and a consistently high service level.
• Maintain accurate records of customer interactions, usage metrics, and success plans in our CRM.
• Contribute to the creation of case studies, testimonials, and reference programs that showcase the value of brighthush.

Strategic Account Management

Beyond day‑to‑day support, you will act as a strategic advisor for our most valuable clients. This involves:

• Mapping each account’s journey from initial engagement to long‑term partnership.
• Identifying growth opportunities through data‑driven insights and market trends.
• Negotiating renewal terms and expansion contracts that align with both client goals and brighthush’s revenue objectives.

Product Evangelism

You will be the living embodiment of our product’s value proposition. Your responsibilities include:

• Hosting webinars, workshops, and product demos for prospects and existing customers.
• Collecting and synthesizing user feedback to inform the product roadmap.
• Collaborating with marketing to develop compelling success stories and thought‑leadership content.

Essential Qualifications

• Proven experience in B2B customer success, account management, or sales – ideally within a startup, logistics, or construction environment.
• Strong analytical mindset: ability to interpret customer data, identify trends, and recommend concrete actions.
• Excellent communication skills in German (fluent) and basic proficiency in English.
• Self‑starter who thrives in a fast‑paced, autonomous setting.
• Valid driver’s licence (Class B) and willingness to travel across Germany as needed.
• Comfortable with remote work tools (Zoom, Slack, HubSpot, etc.) and a willingness to adopt new technologies.

Preferred Qualifications

• Experience with construction‑specific logistics solutions or familiarity with the supply chain challenges in the building industry.
• Background in data‑driven decision making, using dashboards or BI tools to track customer health.
• Previous involvement in product development cycles, providing user‑centric insights to engineering teams.
• Knowledge of German construction regulations and procurement processes.

Core Competencies & Skills

• Customer‑Centric Mindset – Always putting the client’s needs first and turning challenges into opportunities.
• Strategic Thinking – Seeing the big picture while managing day‑to‑day tasks efficiently.
• Problem Solving – Quickly diagnosing issues and crafting effective solutions.
• Collaboration – Working seamlessly with cross‑functional teams (Product, Engineering, Marketing, Finance).
• Adaptability – Thriving in a dynamic startup environment where priorities can shift rapidly.
• Data‑Driven Decision Making – Leveraging metrics to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll receive:

• Structured onboarding that covers our platform, industry, and internal processes.
• Regular mentorship from senior leaders, including the founding team.
• Access to industry conferences, webinars, and training courses.
• Clear performance metrics that align with promotion pathways to Senior Customer Success Manager, Director of Customer Success, or even VP of Customer Experience.
• Opportunities to influence product direction and contribute to strategic initiatives.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to excellence. We celebrate wins together, learn from setbacks, and always keep the customer at the center of everything we do. As a remote‑first team, we rely on digital collaboration tools but also schedule regular virtual coffee chats and quarterly in‑person retreats to foster camaraderie.

Compensation & Perks

While the exact figures will be tailored to your experience and skill set, you can expect:

• Competitive base salary with performance‑based bonuses.
• Equity options that allow you to share in brighthush’s long‑term success.
• Health and wellness benefits, including a gym membership stipend and mental health support.
• Flexible working hours and a generous vacation policy.
• Fully equipped home office package – choose the hardware and software that best suit your workflow.
• Travel allowance for client visits and industry events.

How to Apply

Ready to make a tangible impact on the construction logistics landscape? Send a brief introduction and your current résumé (PDF or a link to your XING/LinkedIn profile) to our CEO, Lennart, at [email protected] or via WhatsApp at +49 171 7464230. We look forward to discovering how your expertise can help us elevate the customer experience at brighthush.

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we’re not just building a platform; we’re crafting a future where construction projects run smoother, faster, and more sustainably. If you’re driven by customer impact, thrive in a collaborative startup environment, and want to shape the next generation of logistics solutions, we want to hear from you.

Apply today and become an integral part of a team that’s redefining the industry, one satisfied customer at a time.