Senior Customer Success Manager – Championing Digital Adoption, Training Excellence, and Implementation Leadership for Forward‑Thinking Technology Solutions at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers organizations worldwide to unlock the full potential of their digital platforms. With a relentless focus on innovation, data‑driven insights, and customer‑centric design, we help businesses transform knowledge into measurable impact. Our portfolio spans cloud‑based learning management systems, advanced analytics dashboards, and next‑generation customer engagement tools that enable teams to collaborate, learn, and grow at scale.

At brighthush, we believe that success is a shared journey. Our culture is built on curiosity, collaboration, and a commitment to continuous improvement. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your ideas are valued, your growth is supported, and your contributions make a real difference.

Role Overview

We’re looking for an energetic, customer‑obsessed Customer Success Manager to join our remote team in Michigan. In this role, you will be the primary advocate for our clients, ensuring they achieve maximum value from our digital platforms. You’ll partner with sales, product, and engineering teams to guide customers through onboarding, training, and ongoing adoption, turning complex technology into intuitive, everyday tools.

As a key member of the Customer Success organization, you will:

• Lead the end‑to‑end implementation of our learning and engagement solutions.
• Design and deliver engaging training programs that accelerate user adoption.
• Monitor usage metrics, identify growth opportunities, and proactively address challenges.
• Build strong, lasting relationships with stakeholders across client organizations.
• Advocate for customer feedback to shape product enhancements and roadmap priorities.

Key Responsibilities

• Implementation & Onboarding – Manage the full implementation lifecycle, from discovery workshops to go‑live support, ensuring a seamless transition for new customers.
• Training & Enablement – Develop and deliver customized training sessions (virtual and in‑person), create learning materials, and facilitate workshops that empower users to leverage our platform’s full capabilities.
• Usage Monitoring & Optimization – Track key performance indicators such as login frequency, course completion rates, and feature adoption; provide actionable insights to clients and internal teams.
• Customer Advocacy – Serve as the voice of the customer within brighthush, translating user needs into product improvements and feature requests.
• Renewal & Upsell Support – Collaborate with the sales team to identify upsell opportunities, prepare renewal proposals, and ensure long‑term customer satisfaction.
• Cross‑Functional Collaboration – Work closely with Product, Engineering, Marketing, and Support to deliver a cohesive customer experience.

Essential Qualifications

• Undergraduate degree in Business, Communications, Information Technology, or a related field.
• 1–3 years of experience in customer service, sales support, or technical product support roles.
• Proven ability to present complex concepts clearly and confidently to diverse audiences.
• Hands‑on experience supporting digital platforms, learning management systems, or similar SaaS products.
• Strong communication, organizational, and time‑management skills.
• Proficiency with Salesforce, LMS platforms, and learning standards such as LTI.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the education technology or corporate learning space.
• Background in instructional design or curriculum development.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) for monitoring user engagement.
• Certifications in project management (PMP, Agile) or customer success (CSM, CSPO).
• Track record of driving adoption and achieving measurable customer success metrics.

Skills & Competencies

• Customer‑Centric Mindset – Passion for solving customer challenges and delivering exceptional value.
• Analytical Thinking – Ability to interpret usage data, identify trends, and recommend actionable improvements.
• Project Management – Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Communication & Presentation – Excellent verbal and written communication skills; comfortable presenting to C‑suite executives and frontline staff.
• Technical Aptitude – Quick learner who can navigate complex software environments and troubleshoot issues efficiently.
• Collaboration & Influence – Strong interpersonal skills to build trust, influence stakeholders, and foster teamwork.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior Customer Success leaders.
• Access to industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Internal certification tracks in product expertise, customer success methodologies, and data analytics.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or Product Management roles.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in Michigan while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage innovation, and foster an inclusive environment where every voice matters.

Key cultural highlights include:

• Weekly virtual coffee chats and cross‑departmental knowledge sharing.
• Quarterly hackathons and innovation challenges to spark creativity.
• Flexible work hours and generous paid time off to support work‑life balance.
• Commitment to sustainability: we offset carbon emissions and support green initiatives.

Compensation & Benefits

We offer a competitive salary range of USD 43,800 – 63,266 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Annual performance bonus potential.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible sick leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Equity options for eligible employees.

How to Apply

Ready to make a tangible impact on how organizations learn and grow? Join brighthush and help shape the future of digital education. Submit your application through our careers portal and let’s start a conversation about how your skills and passion align with our mission.