Senior Enterprise Customer Success Manager – Strategic Account Leadership & Growth Champion at brighthush

About brighthush

brighthush is not just a technology company; it’s a movement that redefines how businesses connect with their customers. Leveraging cutting‑edge artificial intelligence, advanced analytics, and intelligent automation, brighthush delivers a unified platform that brings people, data, and systems together in real time. Our mission is simple yet ambitious: to empower organizations worldwide to craft unforgettable customer journeys that drive measurable growth, deepen loyalty, and unlock new revenue streams.

With a presence in more than 30 countries and a diverse portfolio of Fortune 500, mid‑market, and emerging enterprise clients, brighthush has become the go‑to partner for companies that want to stay ahead of the curve in an ever‑evolving digital landscape. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. Every team member is encouraged to challenge assumptions, experiment boldly, and bring their authentic self to work.

Why brighthush is the Future of Customer Experience

In today’s hyper‑competitive marketplace, customer experience is the ultimate differentiator. brighthush equips leaders with the tools to:

• Predict and Personalize: Use AI to anticipate customer needs and deliver hyper‑personalized interactions at scale.
• Unify Data Silos: Seamlessly integrate data from CRM, marketing automation, support, and IoT devices into a single source of truth.
• Accelerate Innovation: Deploy new features and integrations in minutes, not months, thanks to our modular, API‑first architecture.
• Drive Tangible ROI: Translate engagement metrics into revenue impact, reducing churn and increasing upsell opportunities.

When you join brighthush, you become part of a community that is shaping the future of customer experience, one intelligent interaction at a time.

What You'll Do

As a Senior Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor for our most valuable clients. Your day‑to‑day responsibilities will include:

• Account Leadership & Growth: Own a portfolio of high‑value enterprise accounts, setting the vision for adoption, expansion, and long‑term partnership.
• Strategic Onboarding & Enablement: Design and execute customized onboarding roadmaps that align with each client’s business objectives, ensuring rapid time‑to‑value.
• Quarterly Business Reviews (QBRs): Lead data‑rich QBRs that surface insights, validate success metrics, and uncover upsell or cross‑sell opportunities.
• Customer Advocacy & Voice: Champion the customer’s voice within brighthush, translating feedback into product enhancements and roadmap priorities.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to create a seamless customer journey from pre‑sale to post‑sale.
• Data‑Driven Decision Making: Leverage CRM, Gainsight, and custom analytics dashboards to monitor usage patterns, forecast churn, and recommend proactive actions.
• Thought Leadership & Representation: Represent brighthush at industry events, webinars, and advisory boards, positioning the brand as a trusted partner.
• Process Improvement: Identify gaps in customer success workflows, propose enhancements, and drive continuous improvement initiatives.
• Mentorship & Team Development: Coach junior CS team members, fostering a culture of learning and high performance.

Essential Qualifications

We’re looking for a seasoned professional who can hit the ground running and deliver immediate impact. The ideal candidate will:

• Have a minimum of 6 years of progressive experience in Customer Success, Account Management, or a related role within enterprise technology environments.
• Demonstrate a proven track record of managing complex, multi‑stakeholder relationships and driving measurable business outcomes.
• Possess strong business acumen, with the ability to translate data insights into actionable strategies that align with both customer goals and brighthush’s product roadmap.
• Be highly proficient in CRM systems such as Salesforce or HubSpot, and customer success platforms like Gainsight or Totango.
• Exhibit exceptional communication skills—both written and verbal—across all organizational levels, from C‑suite executives to technical teams.
• Be comfortable traveling up to 30% of the time to meet with key stakeholders and attend industry events.
• Hold a bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience working with AI or data‑driven customer experience platforms.
• Deep knowledge of SaaS metrics such as Net Promoter Score (NPS), Customer Lifetime Value (CLV), and churn analysis.
• Project management certification (PMP, Agile, or similar) or proven ability to manage cross‑functional initiatives.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Previous experience in a high‑growth startup or scale‑up environment.

Key Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with both customer goals and brighthush’s product roadmap.
• Analytical Mindset: Proficiency in interpreting usage data, financial metrics, and market trends to inform decision‑making.
• Relationship Building: Talent for building trust and rapport with C‑suite executives, product owners, and technical teams.
• Problem Solving: Creative and decisive approach to resolving complex customer challenges.
• Collaboration: Strong teamwork skills, with a proven ability to influence stakeholders across multiple departments.
• Adaptability: Comfortable navigating a fast‑paced, evolving technology landscape and adjusting strategies accordingly.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning feedback into action.
• Leadership Presence: Confidence to lead cross‑functional initiatives and represent brighthush in external forums.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success Manager, you will have access to:

• Leadership Pathways: Progress into roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Executive Mentorship: Participate in one‑on‑one mentorship programs with senior leaders, gaining insights into strategic decision‑making.
• Industry Exposure: Attend global conferences, workshops, and hackathons to stay at the cutting edge of customer experience technology.
• Product Influence: Contribute to product strategy sessions, shaping the next generation of AI‑driven solutions.
• Learning Library: Access a robust catalog of courses, certifications, and learning resources—including Salesforce, Gainsight, and AI fundamentals.
• Innovation Labs: Participate in internal innovation labs where you can experiment with new ideas, prototypes, and proof‑of‑concepts.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers you to work from anywhere in the United States—whether you’re based in Virginia, Nevada, Utah, Oregon, or beyond—while staying connected through collaborative tools, regular virtual town halls, and quarterly in‑person retreats.

We celebrate diversity and encourage every team member to bring their authentic self to work. Our culture is built on:

• Open Communication: Transparent decision‑making and frequent feedback loops.
• Continuous Learning: Dedicated budget for courses, certifications, and conferences.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental well‑being.
• Community Impact: Volunteer days, sustainability initiatives, and partnerships with local nonprofits.
• Recognition & Celebration: Regular shout‑outs, peer recognition programs, and milestone celebrations.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent. While specific figures may vary based on experience and performance, our typical package includes:

• Base Salary: $104,000 – $183,000 per year, commensurate with experience and performance.
• Performance Bonus: Annual bonus tied to individual and company goals.
• Equity: Stock options to share in brighthush’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement: 401(k) plan with company matching.
• Paid Time Off: Generous PTO, sick leave, and parental leave policies.
• Professional Development: Annual budget for courses, certifications, and industry events.
• Remote Work Perks: Home office stipend, high‑speed internet reimbursement, and ergonomic support.
• Well‑Being Initiatives: On‑site wellness programs, mindfulness sessions, and mental health resources.

How to Apply

If you’re ready to lead enterprise customer success, drive adoption of cutting‑edge AI solutions, and shape the future of customer experience, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and impact.

Apply to this role at brighthush

FAQs

What does a typical day look like? You’ll spend a mix of client calls, internal strategy sessions, data analysis, and cross‑functional meetings. Flexibility is key, as you’ll balance deep dives with high‑level planning.

Is remote work fully supported? Yes. We provide a home‑office stipend, high‑speed internet reimbursement, and ergonomic equipment to ensure you’re comfortable and productive.

What growth opportunities exist? Beyond the direct path to senior leadership roles, you’ll have access to executive mentorship, product strategy involvement, and industry conferences.

How does brighthush support diversity and inclusion? We actively promote an inclusive culture through employee resource groups, bias‑training programs, and community outreach initiatives.