Senior Customer Success Manager – China Market – Mobile Payments & Gaming – Bilingual (English & Chinese) – Client Relationship & Onboarding Specialist
About brighthush
brighthush is a trailblazing direct‑to‑consumer platform that empowers app publishers to monetize their digital goods directly from users. With a robust suite of tools that streamline in‑app purchases, subscription management, and analytics, brighthush has become the go‑to partner for thousands of developers and publishers across the globe. Our mission is simple: to give creators the freedom to focus on building great experiences while we handle the complexities of commerce and customer engagement.
Operating at the intersection of technology, finance, and entertainment, brighthush has carved out a niche in the fast‑evolving mobile payments and gaming ecosystems. We are proud to serve a diverse portfolio of titles—from casual puzzle games to immersive multiplayer experiences—and to partner with leading payment providers to deliver seamless, secure, and localized transactions for millions of users worldwide.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, high‑growth team that thrives on innovation, collaboration, and a relentless focus on customer success. We value curiosity, ownership, and a data‑driven mindset. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find abundant opportunities to learn, grow, and make a tangible impact on the future of mobile commerce.
Role Overview
As a Senior Customer Success Manager – China Market, you will be the primary advocate for our Chinese publisher partners. Your role will blend strategic account management, hands‑on technical support, and cross‑functional collaboration to ensure our clients achieve their revenue and growth objectives. You will serve as the bridge between our product, engineering, and marketing teams, translating client feedback into actionable product enhancements.
Key Responsibilities
- Client Relationship Management: Build and nurture long‑term partnerships with key publishers, acting as the trusted advisor for all aspects of their commerce strategy.
- Onboarding & Implementation: Lead the end‑to‑end onboarding process, from initial discovery calls to technical integration, ensuring a smooth and timely launch.
- Product Adoption & Optimization: Drive adoption of brighthush’s suite of tools, providing best‑practice guidance, training sessions, and data‑driven insights to maximize revenue.
- Issue Resolution & Escalation: Serve as the first line of defense for any operational or technical issues, coordinating with engineering and support teams to deliver rapid, effective solutions.
- Strategic Planning & Forecasting: Collaborate with publishers to develop quarterly and annual growth plans, setting clear KPIs and tracking progress.
- Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Finance to relay client feedback, influence roadmap decisions, and ensure alignment across teams.
- Market Intelligence: Stay abreast of industry trends, regulatory changes, and competitive landscape in the Chinese mobile payments and gaming markets.
- Reporting & Analytics: Generate regular performance reports for clients and internal stakeholders, highlighting key metrics, insights, and recommendations.
Essential Qualifications
- Minimum of 3 years of experience in the mobile payments or gaming industry, with a proven track record of managing client relationships.
- Fluency in Mandarin Chinese (written and spoken) and English, with excellent communication skills in both languages.
- Strong interpersonal and problem‑solving abilities, capable of navigating complex stakeholder environments.
- Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
- Experience working with SaaS or platform‑based solutions, preferably in a B2B context.
- Self‑motivated, proactive, and comfortable working in a remote, distributed team environment.
Preferred Qualifications
- Technical background with knowledge of mobile game backend architecture, APIs, and integration best practices.
- Experience with payment gateway integrations, fraud prevention, and compliance in the Chinese market.
- Prior exposure to data analytics tools (e.g., SQL, Tableau, Looker) and ability to translate data into actionable insights.
- Previous experience in a customer success or account management role within a fintech or gaming company.
- Knowledge of local regulations, consumer protection laws, and industry standards in China.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture, anticipate client needs, and develop long‑term partnership plans.
- Technical Aptitude: Comfortable discussing technical details with developers and translating complex concepts into business value.
- Communication: Clear, concise, and persuasive communication in both Mandarin and English, tailored to diverse audiences.
- Analytical Mindset: Strong data literacy, with the capacity to analyze performance metrics and recommend optimizations.
- Collaboration: Proven track record of working effectively across cross‑functional teams and building consensus.
- Customer‑Centricity: Passion for delivering exceptional customer experiences and turning feedback into product improvements.
- Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new tools and processes.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Customer Success Manager, you will:
- Progress into senior leadership roles such as Director of Customer Success or Head of Global Partnerships.
- Lead cross‑regional initiatives, expanding your influence beyond the China market.
- Participate in professional development programs, including leadership training, industry conferences, and technical certifications.
- Mentor junior team members, shaping the next generation of customer success leaders.
- Contribute to product strategy, ensuring that the voice of the customer is embedded in every roadmap decision.
Work Environment & Company Culture
brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first approach means you can work from anywhere in China while staying connected through:
- Weekly all‑hands meetings, team huddles, and virtual coffee chats.
- Collaborative tools such as Slack, Notion, and Zoom.
- Regular feedback loops and performance reviews that focus on growth and impact.
- A flexible work schedule that respects work‑life balance.
Compensation, Perks & Benefits
While specific figures may vary based on experience and market conditions, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with industry standards for senior customer success roles in China.
- Performance‑based bonuses tied to client satisfaction, revenue growth, and product adoption metrics.
- Equity options, allowing you to share in the company’s long‑term success.
- Comprehensive health insurance coverage for you and your dependents.
- Annual professional development stipend for courses, certifications, or conferences.
- Flexible paid time off, parental leave, and wellness programs.
- Access to a global network of peers, mentors, and industry experts.
Ready to Make an Impact?
If you are a bilingual, client‑focused professional with a passion for mobile payments and gaming, and you thrive in a fast‑moving, tech‑driven environment, we want to hear from you. Join brighthush and help shape the future of digital commerce for millions of users worldwide.