Senior Customer Success Manager – Church Technology & Pastoral Care – brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers churches to shepherd their congregations with purpose‑driven digital tools. Our mission is simple yet profound: to help faith communities connect, grow, and thrive by marrying pastoral care with cutting‑edge technology. With a portfolio that spans mobile apps, management software, and giving platforms, brighthush has already facilitated over $15 billion in charitable giving and supports more than 10,000 churches worldwide. We are a fast‑growing, purpose‑driven organization that values innovation, empathy, and community impact.

Why brighthush?

At brighthush, we believe that technology should serve people, not the other way around. Our products are built with pastors, ministry leaders, and congregants in mind, ensuring that every feature feels intuitive, compassionate, and transformative. As a member of our team, you’ll be part of a culture that celebrates diversity, encourages continuous learning, and rewards bold ideas. We’re proud to have been recognized as a “Best Place to Work for Women” in 2025, and we’re committed to fostering an inclusive environment where every voice is heard.

Role Overview

We’re looking for a dynamic, customer‑centric professional to join brighthush as our first dedicated Senior Customer Success Manager. In this role, you will partner directly with the Head of Customer Experience to design, launch, and scale the customer success framework that supports our church‑focused product suite. You will be the bridge between our technical teams, our pastoral partners, and the churches we serve—ensuring that every onboarding, training, and ongoing relationship is seamless, impactful, and scalable.

Key Responsibilities

• End‑to‑End Onboarding Leadership: Own the full onboarding journey for new church clients—from securing access and coordinating technical setup with the development team to delivering customized training sessions and ensuring a smooth transition to daily use.
• Strategic Partnership with Leadership: Act as the through‑line for customer relationships, joining sales calls, kickoff meetings, data‑practice discussions, strategy sessions, and training engagements to align customer goals with product capabilities.
• Independent Customer Engagement: Conduct monthly check‑ins, relationship‑building meetings, and strategy reviews for an assigned portfolio of approximately 50 churches, ensuring high satisfaction and retention.
• Technical Liaison: Translate customer needs into actionable insights for engineering, follow up on feature requests, and reduce the frequency of engineering involvement in customer calls.
• Process & Playbook Development: Document onboarding playbooks, support workflows, training best practices, and ministry‑specific strategies to create a repeatable, scalable framework for future hires.
• Automation & Operational Backbone: Identify opportunities for automation or delegation (including AI tools) versus tasks that require human pastoral touch, and build the operational infrastructure to support both.
• Travel & In‑Person Engagement: Travel periodically for on‑site training, customer visits, and team gatherings to deepen relationships and gather real‑world insights.
• Continuous Improvement: Record and review customer calls, extract lessons, and iterate on processes to elevate the overall customer experience.

Essential Qualifications

• Proven experience in a customer‑facing role at a SaaS or technology company, with a track record of managing multiple work‑streams independently.
• Deep understanding of church operations, pastoral care, and ministry workflows—either through staff experience or sustained involvement in a local church.
• Strong communication skills, capable of leading discussions with executive pastors and church leadership with confidence and humility.
• Technical aptitude: comfortable conversing about CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce) and evolving strategy alongside customers.
• Experience with onboarding, training, and ongoing relationship management for organizational customers.
• Ability to translate strategy into structured systems, processes, and playbooks.
• Willingness to travel for customer trainings and team gatherings.

Preferred Qualifications

• Familiarity with church management systems such as PCO, Pushpay CCB, Rock, or Salesforce.
• Experience building or scaling a customer success function from the ground up.
• Background in change management within a ministry setting.
• Experience with AI‑driven automation tools for customer success workflows.

Skills & Competencies

• Customer‑Obsessed Mindset: Passion for understanding and anticipating customer needs, and a relentless drive to deliver value.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Process Orientation: Skilled at designing, documenting, and refining processes that scale.
• Collaboration & Influence: Comfortable working cross‑functionally with engineering, sales, and leadership teams.
• Adaptability: Thrives in a fast‑moving, early‑stage environment where playbooks are written in real time.
• Empathy & Relational Leadership: Builds trust with pastors, ministry leaders, and church staff.

Career Growth & Learning Opportunities

At brighthush, your growth is as important as the impact you create. As the first Customer Success Manager, you will shape the entire function—designing processes, building playbooks, and setting the tone for future hires. You’ll work closely with founders and senior leaders, gaining exposure to product strategy, sales, and operations at the highest level. We provide:

• Mentorship from senior leaders and founders.
• Access to industry conferences, workshops, and training programs.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Clear career ladder: from Customer Success Manager to Director of Customer Success, and beyond.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and community. Our culture is built on:

• Purpose‑Driven Work: Every feature we build is designed to help churches serve their congregations better.
• Inclusive & Diverse: We celebrate differences and actively promote diversity, equity, and inclusion.
• Transparent Communication: Open channels across all levels, from daily stand‑ups to quarterly town halls.
• Continuous Learning: Regular knowledge‑sharing sessions, lunch‑and‑learns, and skill‑building workshops.
• Work‑Life Balance: 12 paid company holidays, flexible hours, and a focus on well‑being.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and growth metrics.
• Health, dental, and vision coverage with 100% employer‑paid premiums for medical HDHP plans, and 70% employer‑paid premiums for medical PPO plans.
• Remote work flexibility with a stipend for home office setup.
• Generous paid time off, including 12 company holidays.
• Professional development budget and access to industry conferences.
• Equity or stock‑option opportunities as part of the long‑term incentive plan.

How to Apply

If you’re ready to help churches navigate the intersection of faith and technology, and you thrive in a fast‑paced, purpose‑driven environment, we’d love to hear from you. Submit your resume and a brief cover letter explaining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush.

Join brighthush Today

At brighthush, you’ll be part of a mission that transcends technology—a mission to strengthen communities, foster connection, and enable churches to serve their people with compassion and efficiency. Your work will directly influence how thousands of congregations experience pastoral care in the digital age. If you’re passionate about customer success, church ministry, and building scalable systems, this is the opportunity for you.

Apply now and help us shape the future of church technology.