Seasoned Retail Customer Experience Coordinator – Front‑End Operations, Loyalty Program Champion & Team Leader at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, known for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and an unwavering focus on people—both our employees and our shoppers. At brighthush, we believe that every team member has the potential to make a lasting impact, and we provide the tools, training, and support needed to turn that potential into success.

Why Join brighthush?

As a Retail Customer Experience Coordinator, you will be at the heart of our store operations, shaping the day‑to‑day interactions that keep customers coming back. You will lead a dynamic team of associates, drive loyalty initiatives, and ensure that every shopper leaves brighthush feeling valued and satisfied. This role offers a blend of leadership, customer service, and operational excellence—perfect for professionals who thrive in fast‑paced, people‑centric environments.

Key Responsibilities

• Team Leadership & Development: Oversee a front‑end team of 10‑15 associates, assigning registers, coordinating breaks, and ensuring coverage during peak hours.
• Customer Experience Champion: Model exemplary customer service, engage shoppers, and resolve concerns promptly to maintain a positive in‑store atmosphere.
• Loyalty Program Promotion: Educate and encourage customers to enroll in brighthush loyalty programs, driving repeat business and data collection.
• Training & Mentorship: Design and deliver onboarding and ongoing training modules focused on front‑end principles, product knowledge, and customer engagement techniques.
• Operational Excellence: Monitor daily store performance against plan‑to‑sell targets, manage inventory displays, and collaborate with visual merchandisers to optimize product placement.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, ensuring a secure environment for staff and shoppers alike.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize outstanding contributions.
• Data & Reporting: Track key metrics such as sales per register, customer satisfaction scores, and shrinkage rates; present findings to senior management.
• Cross‑Functional Collaboration: Work closely with merchandising, marketing, and loss prevention teams to align store initiatives with corporate objectives.
• Continuous Improvement: Identify process gaps, propose solutions, and lead pilot projects to enhance operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Proficiency in POS systems, inventory management software, and basic data analysis.
• Demonstrated ability to multitask, prioritize, and adapt in a fast‑moving environment.
• Commitment to upholding brighthush’s core values of honesty, integrity, and customer focus.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management or customer relationship platforms.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance standards.
• Proficiency in multiple languages to serve a diverse customer base.
• Previous exposure to corporate training development or instructional design.

Skills & Competencies

• Leadership & Coaching: Ability to lead by example, mentor associates, and foster a culture of continuous improvement.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Analytical Thinking: Strong data literacy to interpret sales trends, customer feedback, and operational metrics.
• Problem‑Solving: Quick decision‑making skills to address on‑the‑spot issues and maintain store flow.
• Collaboration: Comfortable working across departments to align store initiatives with broader corporate goals.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities and seasonal demands.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Retail Customer Experience Coordinator, you will gain exposure to store operations, merchandising, and corporate strategy—skills that are highly transferable across the retail industry. Potential career paths include:

• Senior Store Manager
• Regional Operations Manager
• Retail Training & Development Lead
• Customer Experience Strategist
• Loss Prevention Manager

We invest heavily in professional development through our brighthush Academy, offering courses in leadership, data analytics, and retail technology. Mentorship programs and cross‑departmental projects provide real‑world experience and networking opportunities with senior executives.

Work Environment & Company Culture

brighthush prides itself on a collaborative, inclusive, and high‑energy work environment. Our stores are more than just retail spaces—they are community hubs where employees feel valued and empowered. Key cultural pillars include:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with equal opportunities for growth.
• Employee Recognition: Regular awards, spot bonuses, and public acknowledgment of outstanding performance.
• Open Door Policy: Transparent communication channels between staff and leadership.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness initiatives to support overall well‑being.
• Community Engagement: Volunteer programs and partnerships with local charities to give back.

Compensation & Benefits

While the starting hourly rate for this position ranges from $16.05 to $16.55, the total compensation package at brighthush is designed to reward performance, loyalty, and dedication. Typical benefits include:

• Competitive base salary with performance‑based incentives.
• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) for mental health support.
• Wellness initiatives such as on‑site fitness classes and health screenings.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.

Additional benefits may be available based on tenure and performance, including life insurance, disability coverage, and short‑term/long‑term disability plans. All benefits are subject to eligibility criteria and may change over time.

How to Apply

If you are passionate about creating unforgettable customer experiences, leading high‑performing teams, and driving business growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for the Retail Customer Experience Coordinator role at brighthush. Join us in shaping the future of retail—one satisfied shopper at a time.