Senior Customer Success Manager – Cloud Cost Optimization & Technical Account Leadership at brighthush

About brighthush

At brighthush, we’re on a mission to bring unprecedented transparency to cloud spend, empowering developers, operations teams, and enterprise leaders to understand, optimize, and control their infrastructure costs. Our cloud cost transparency platform is engineered for speed, accuracy, and actionable insights, enabling customers to make data‑driven decisions that drive efficiency and innovation.

Founded by seasoned cloud veterans who previously collaborated at brighthush, our team of roughly 60 high‑performing professionals is headquartered in New York City but embraces a fully remote‑friendly culture. We’re backed by a coalition of visionary investors—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—who share our passion for transforming how organizations manage cloud spend.

Our customer portfolio spans dynamic growth‑stage startups to large enterprises, including brighthush, brighthush, brighthush, brighthush, and brighthush. These partners rely on our platform to uncover hidden costs, streamline budgeting, and align cloud spending with business objectives.

Why Join brighthush?

As a rapidly scaling SaaS company, brighthush offers a unique blend of startup agility and the resources of a well‑capitalized enterprise. You’ll work alongside a cross‑functional team of product, engineering, sales, and support professionals who are all committed to delivering world‑class value to our customers.

We champion a culture of continuous learning, experimentation, and ownership. Whether you’re mentoring junior teammates, leading cross‑team initiatives, or driving product enhancements, you’ll have the autonomy to shape the customer experience and influence the future of cloud cost management.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our customers after they’ve signed up. You’ll own the full post‑sale lifecycle—from onboarding and adoption to value reviews and renewal—ensuring that every customer realizes maximum ROI from our platform.

In this technical, product‑oriented role, you will serve as the subject‑matter expert on cloud cost optimization, translating complex platform capabilities into tangible business outcomes for CTOs, VPs of Engineering, DevOps leads, and finance stakeholders.

Key Responsibilities

• Customer Onboarding & Adoption – Design and execute a scalable onboarding playbook that guides new customers through data ingestion, dashboard configuration, and early value realization.
• Value Reviews & Business Impact – Conduct quarterly business reviews (QBRs) with executive stakeholders, presenting cost‑savings metrics, usage trends, and strategic recommendations.
• Voice of the Customer – Act as the customer’s champion within brighthush, escalating support tickets, prioritizing feature requests, and collaborating with product and engineering to remove friction.
• Multi‑Threaded Engagement – Build relationships across all levels of the customer organization—technical, operational, and executive—to ensure a holistic adoption strategy.
• Renewal & Expansion – Partner with the sales team to identify upsell opportunities, negotiate contract renewals, and secure long‑term commitments.
• Product Feedback Loop – Gather and synthesize customer insights, translating them into actionable product backlog items that drive platform evolution.
• Process Improvement – Continuously refine success processes, metrics, and tooling to increase efficiency and customer satisfaction.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Technical Account Management, or a similar customer‑centric role within B2B SaaS or cloud‑based technology.
• Proven track record of managing a diverse portfolio of accounts ranging from SMBs to enterprise‑level customers.
• Strong communication skills with the ability to tailor messaging for CTOs, VPs of Engineering, DevOps teams, and finance leaders.
• Hands‑on experience with cloud cost management or FinOps solutions.
• Bias for action, comfort with ambiguity, and a relentless focus on continuous improvement.
• High emotional intelligence, empathy, and a genuine passion for helping customers succeed.
• Kind, collaborative demeanor that thrives in a fast‑paced, cross‑functional environment.

Preferred Qualifications & Bonus Skills

• Expertise in monitoring, observability, and cloud infrastructure metrics.
• Hands‑on experience deploying and managing workloads on AWS, Azure, GCP, or multi‑cloud environments.
• Background in data visualization, financial analytics, or related product domains.
• Experience working with large, complex enterprise customers and navigating multi‑stakeholder environments.

Required Skills & Competencies

• Technical Acumen – Deep understanding of cloud architecture, cost drivers, and optimization techniques.
• Strategic Thinking – Ability to translate technical insights into business value and long‑term strategy.
• Project Management – Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and analytics to measure success.
• Customer‑First Mindset – Passion for delivering exceptional service and building lasting relationships.
• Adaptability – Thrive in a dynamic environment where priorities shift and new challenges arise.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As you master the customer success domain, you’ll have opportunities to:

• Lead cross‑functional initiatives that shape product roadmap and go‑to‑market strategy.
• Mentor junior Customer Success Managers and contribute to the development of internal training programs.
• Transition into senior leadership roles such as Director of Customer Success, Head of Customer Experience, or VP of Customer Success.
• Participate in industry conferences, webinars, and thought‑leadership panels to represent brighthush.
• Access continuous learning resources, including certifications in cloud architecture, FinOps, and customer success best practices.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑friendly policy means you can work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Dedicated Slack channels for real‑time collaboration across product, engineering, sales, and support.
• Monthly hackathons and innovation sprints that encourage experimentation.
• Annual company retreats that foster team bonding and celebrate milestones.

We value diversity, equity, and inclusion, and we actively seek to create a workplace where every voice is heard and every contribution is recognized.

Compensation & Benefits

We offer a competitive base salary ranging from $110,000 to $140,000, complemented by a performance‑based bonus structure. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Generous parental leave policy.
• Professional development stipend and access to industry conferences.
• Equity options that align your success with the company’s growth.

Ready to Make an Impact?

If you’re a customer‑centric, technically minded professional who thrives on solving complex problems and driving measurable business outcomes, brighthush invites you to join our mission to democratize cloud cost transparency.

Apply today and become a pivotal part of a team that’s redefining how organizations manage and optimize their cloud spend.