Senior Customer Success Manager – Cloud & Digital Transformation Leadership (Hybrid, Chicago) – Champion Enterprise Growth, Innovation, and Customer Success

About brighthush

brighthush stands at the forefront of the cloud‑first revolution, delivering transformative solutions that empower enterprises to accelerate digital change and unlock sustainable growth. With a portfolio that spans finance, supply chain, human capital, customer experience, and intelligent technology, we partner with organizations worldwide to reimagine their operations, streamline processes, and deliver exceptional value to their customers. Our culture is built on curiosity, collaboration, and a relentless focus on results, and we are committed to nurturing the next generation of leaders through our Academy for Customer Success.

Why Join brighthush?

As a Senior Customer Success Manager at brighthush, you will be at the forefront of guiding our clients through their journey to digital excellence. You will work closely with senior leaders, product experts, and cross‑functional teams to ensure that every customer achieves measurable business outcomes. The role offers:

• Hands‑on experience with world‑class cloud solutions across finance, supply chain, HR, and customer experience.
• A structured, three‑year Academy program that blends classroom learning, real‑world projects, and mentorship.
• Opportunities to build a global network, collaborate on high‑impact initiatives, and accelerate your career trajectory.
• A competitive salary, comprehensive benefits, and a culture that rewards innovation and continuous learning.
• Access to cutting‑edge AI tools and frameworks that enable you to deliver next‑generation value to clients.
• Flexibility to work in a hybrid environment that balances in‑office collaboration with remote autonomy.

Key Responsibilities

As a Senior Customer Success Manager, you will be the strategic partner for our clients, ensuring their success from the moment they sign a deal through to renewal and expansion. Your day‑to‑day activities will include:

• Managing the full customer lifecycle for a portfolio of cloud solutions, including brighthush Finance & Spend Management, brighthush Supply Chain Management, brighthush SuccessFactors, brighthush Customer Experience, brighthush Business Transformation Management, and brighthush Business Technology Platform & Business Data Cloud.
• Leading the implementation of digital transformation initiatives, ensuring that technology aligns with business objectives and delivers tangible ROI.
• Driving customer retention, upsell, and renewal activities by demonstrating value, managing expectations, and identifying expansion opportunities.
• Collaborating with cross‑functional teams—product, engineering, sales, and support—to resolve escalations, address technical challenges, and deliver seamless customer experiences.
• Monitoring key performance indicators (KPIs) such as adoption rates, usage metrics, and satisfaction scores, and reporting insights to senior leadership.
• Mentoring junior team members and contributing to the Academy’s learning curriculum through workshops, case studies, and best‑practice sharing.
• Representing brighthush at industry events, webinars, and customer forums to showcase thought leadership and gather market intelligence.
• Developing and maintaining a deep understanding of industry trends, regulatory changes, and competitive dynamics that impact our clients.
• Co‑creating strategic account plans that align with clients’ long‑term business goals and technology roadmaps.

Essential Qualifications

We are looking for candidates who bring a blend of technical acumen, business insight, and a passion for customer success:

• 2–3 years of experience in customer support, consulting, or account management, preferably within a technology or cloud services environment.
• Proven track record of delivering strategic guidance that drives customer success, value realization, and long‑term retention.
• Strong problem‑solving skills, with the ability to navigate complex issues, manage escalations, and maintain high levels of customer satisfaction.
• Excellent communication and interpersonal skills, capable of building trust with stakeholders at all levels.
• Fluency in English (both written and spoken) to engage with our global client base.
• Demonstrated ability to learn quickly, adapt to change, and apply new knowledge to achieve results.
• Basic understanding of AI fundamentals, use cases, and ethical considerations, with an eye toward identifying AI‑driven solutions for clients.
• Strong project management skills and the ability to coordinate cross‑functional initiatives.
• Experience with data‑driven decision making, including proficiency in analyzing metrics, deriving insights, and presenting findings.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Experience with brighthush Next Gen or similar early‑talent development programs.
• Deep knowledge of specific solution domains such as finance, procurement, HR, supply chain, or customer experience.
• Experience working with AI adoption frameworks, agentic AI practices, and context engineering.
• Prior exposure to cloud platforms, data integration, and security domains.
• Experience in a hybrid or remote work environment, with strong self‑management and collaboration skills.
• Certifications in cloud technologies (e.g., AWS, Azure, Google Cloud) or related fields.

Skills & Competencies

Success at brighthush requires a blend of technical, analytical, and soft skills:

• Business Acumen: Understanding of business processes, industry trends, and financial metrics.
• Technical Fluency: Familiarity with cloud architectures, data management, and integration patterns.
• Customer‑Centric Mindset: Ability to empathize with clients, anticipate needs, and deliver proactive solutions.
• Strategic Thinking: Capacity to develop long‑term roadmaps that align technology with business goals.
• Collaboration & Influence: Skilled at building relationships across teams and influencing stakeholders.
• Resilience & Agility: Comfortable working in fast‑paced, evolving environments and adapting to change.
• Data‑Driven Decision Making: Proficiency in analyzing metrics, deriving insights, and presenting findings.
• Leadership & Mentorship: Ability to guide junior team members and foster a culture of continuous improvement.
• Communication Excellence: Clear, concise, and persuasive communication across written and verbal channels.

Career Growth & Learning Opportunities

The brighthush Academy for Customer Success is a structured, three‑year journey designed to fast‑track your career. You will:

• Complete a 10‑month learn‑apply program that blends classroom instruction with field experience.
• Receive mentorship from senior CSMs and industry experts.
• Participate in cross‑functional projects that expose you to multiple solution areas.
• Earn certifications in cloud technologies, AI, and business transformation.
• Progress to a full‑time, direct customer‑facing CSM role with opportunities for leadership tracks.
• Access a dedicated learning budget for conferences, courses, and certifications.
• Engage in quarterly innovation challenges that allow you to propose and prototype new solutions.

Work Environment & Culture

At brighthush, we celebrate diversity, inclusion, and a culture of continuous improvement. Our hybrid model blends in‑office collaboration with flexible remote work, ensuring you can thrive in a setting that balances teamwork with autonomy. You will join a community of innovators who are passionate about solving real business challenges and who value curiosity, integrity, and a growth mindset. Our core values—customer obsession, relentless learning, and collaborative excellence—guide every decision and interaction.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget, including conferences, courses, and certifications.
• Wellness programs, mental health resources, and employee assistance programs.
• Flexible work arrangements, including hybrid and remote options.
• Access to cutting‑edge technology and tools that empower your success.
• Employee recognition programs that celebrate achievements and milestones.

How to Apply

Ready to take the next step in your career and help our clients achieve digital transformation? Submit your application through the brighthush careers portal and join a team that is shaping the future of cloud solutions.

Application Process

• Submit your resume and cover letter highlighting relevant experience.
• Complete an online assessment that evaluates your technical and customer‑success skills.
• Participate in a virtual interview with the hiring manager and key stakeholders.
• Receive a personalized feedback session and next steps.

We look forward to exploring how your expertise can drive success for our clients and help brighthush continue to lead the cloud transformation space.