Senior Enterprise Customer Success Manager – AEC Industry – Driving Adoption, Retention, and Revenue Expansion at brighthush

About brighthush

brighthush is a trailblazing SaaS powerhouse that empowers the Architecture, Engineering & Construction (AEC) ecosystem with next‑generation ERP and CRM solutions. Our platform unifies project data, streamlines procurement, and delivers real‑time insights that enable firms to build smarter, faster, and more sustainably. With a mission to transform complex construction workflows into seamless, data‑driven processes, brighthush is on a mission to elevate the entire AEC value chain.

We are a high‑velocity, growth‑oriented organization that thrives on collaboration, customer obsession, and a relentless pursuit of excellence. Our culture is built on five core values: Team, Customer‑Focused, Driven, Ownership, and Fun. These principles guide every decision, from product development to client engagement, ensuring that we deliver measurable impact for our partners.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the strategic partner for our most valuable AEC clients. Your mandate is to accelerate adoption, secure renewals, and uncover expansion opportunities that translate into net revenue growth. You will own a portfolio of high‑value accounts, build trust with C‑suite executives, and collaborate cross‑functionally to deliver tangible business outcomes.

In a fast‑moving SaaS landscape, the ability to translate product value into tangible ROI is what differentiates a successful company. Your work will directly influence customer satisfaction, renewal rates, and the overall health of brighthush’s revenue pipeline. By championing our clients’ success, you will help shape the future of the AEC industry.

Why This Role Matters

Every interaction you have with a client is an opportunity to create lasting value. You will be the bridge between brighthush’s cutting‑edge technology and the day‑to‑day challenges of architects, engineers, and construction managers. Your insights will inform product roadmaps, influence sales strategies, and drive the adoption of new features that keep our clients ahead of the competition.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of enterprise accounts, building deep relationships with decision makers, project leads, and executive sponsors. Develop a nuanced understanding of each client’s business model, pain points, and growth objectives.
• Consultative Selling & Expansion – Use consultative techniques to uncover upsell and cross‑sell opportunities, driving net revenue growth (NRR) across your book of business. Craft tailored business cases that demonstrate ROI and align with the client’s strategic goals.
• Customer Health & Adoption – Monitor usage metrics, satisfaction scores, and business outcomes; proactively address gaps to ensure full platform adoption. Leverage data dashboards to identify early warning signs and intervene before issues become critical.
• Program & Roadmap Development – Design and execute strategic success plans, including project timelines, milestones, and communication plans. Coordinate with implementation, product, and support teams to ensure seamless delivery.
• Stakeholder Management – Engage with multiple stakeholders across client organizations, from finance to IT, to align on goals and secure buy‑in. Facilitate executive steering committees and quarterly business reviews.
• Retention & Risk Management – Identify at‑risk accounts, develop mitigation strategies, and collaborate with the Renewals team to secure renewals. Conduct churn risk assessments and design retention playbooks.
• Cross‑Functional Coordination – Partner with Sales, Product, Implementation, and Support to deliver seamless customer experiences. Act as the voice of the customer in internal forums.
• Advocacy & Evangelism – Turn satisfied customers into advocates through case studies, reference programs, and community participation. Represent brighthush at industry events and webinars.
• Continuous Improvement – Provide feedback to Product and Engineering on feature gaps, and champion customer‑centric enhancements. Lead beta testing and pilot programs.
• Mentorship & Team Development – Coach junior Customer Success Managers, fostering a culture of learning and high performance. Share best practices and success stories across the team.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Enterprise Sales within a B2B SaaS environment.
• 5+ years managing complex, strategic enterprise accounts, ideally within the AEC vertical.
• Proven track record of driving adoption, renewals, and expansion for high‑value clients.
• Strong negotiation, presentation, and storytelling skills with the ability to influence C‑suite stakeholders.
• Self‑starter mindset, comfortable in a fast‑paced, growth‑oriented SaaS organization.
• Proficiency with Salesforce, Gainsight, ChurnZero, or similar Customer Success platforms.
• Excellent organizational and strategic planning abilities, with a focus on upsell and expansion strategies.
• Willingness to travel 25–30% to meet clients and attend industry events.
• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree.

Preferred Qualifications & Differentiators

• Experience in the Architecture, Engineering & Construction (AEC) industry, understanding its unique challenges and opportunities.
• Background with ERP and/or CRM solutions, especially in complex, multi‑site environments.
• Prior experience leading cross‑functional initiatives and managing large, multi‑departmental projects.
• Demonstrated ability to build and maintain executive‑level relationships.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering value and exceeding expectations.
• Data‑Driven Decision Making – Comfortable using analytics to inform strategy and measure success.
• Communication & Influence – Exceptional verbal and written communication skills.
• Collaboration – Proven ability to work effectively with remote and cross‑functional teams.
• Problem Solving – Quick to diagnose issues and develop creative solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career progression. As a Senior Enterprise Customer Success Manager, you will:

• Advance to Director or VP of Customer Success roles, overseeing larger teams and broader portfolios.
• Participate in leadership development programs, including mentorship, executive coaching, and strategic project assignments.
• Gain exposure to product strategy, market expansion, and industry thought leadership.
• Attend industry conferences, webinars, and workshops to stay ahead of AEC trends.
• Access a dedicated learning budget for certifications, courses, and conferences.

Work Environment & Culture

brighthush thrives on a culture that values teamwork, customer focus, and innovation. Our core values—Team, Customer‑Focused, Driven, Ownership, and Fun—guide every decision and interaction. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and success is celebrated. We champion flexible work arrangements, remote‑first policies, and a healthy work‑life balance.

Compensation & Benefits

We offer a competitive base salary ranging from $116,450 to $141,750 per year, complemented by a performance‑based commission structure. In addition:

• Equity participation to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work arrangements, including remote work options.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and recognition programs.

For more details on our benefits, visit brighthush Employee Benefits.

How to Apply

Ready to make a lasting impact on the AEC industry? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your experience and passion align with brighthush’s mission.

Apply to this job

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status.