Senior Customer Success Manager – Cloud Identity & Security Solutions – Global Enterprise Partnerships – Driving Adoption, Mitigating Risk, Empowering Digital Freedom for Fortune 100 Clients at brighthush

About brighthush

brighthush is a pioneer in cloud‑native identity and access management, delivering secure, frictionless digital experiences to Fortune 100 enterprises and other high‑profile organizations worldwide. Our mission is simple yet profound: digital freedom. We believe that every user—whether they’re shopping, working, banking, or collaborating—should enjoy seamless, secure interactions without compromise. At brighthush, we don’t just provide technology; we cultivate a culture that champions every individual’s identity, celebrates diversity, and encourages authenticity in every role.

Headquartered in Denver, Colorado, brighthush serves the most demanding enterprises across the globe, including more than half of the Fortune 100. Our intelligent, cloud‑native platform is trusted by industry leaders to protect digital identities and enable secure access to applications, data, and services—no matter where users are located or what device they use.

We’re on a rapid growth trajectory, yet we remain true to the innovative, can‑do spirit that defined our early days. If you’re passionate about shaping the future of cybersecurity, digital experiences, and identity management, and you thrive in a collaborative, flexible environment, brighthush is the place for you.

Why Join brighthush?

• Impactful Work – Your contributions directly influence how millions of users interact with secure digital services.
• Global Reach – Work with clients across continents, gaining exposure to diverse industries and cultures.
• Career Growth – Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional development.
• Inclusive Culture – Employee Resource Groups, community initiatives, and a commitment to respect individuality create a welcoming environment for all.
• Competitive Compensation – Base salary range of $76,000–$95,000 plus variable pay, along with comprehensive benefits.
• Flexibility & Work‑Life Balance – Remote work options, flexible hours, and generous PTO allow you to thrive both personally and professionally.
• Innovation‑Driven Environment – Work with cutting‑edge cloud, AI, and security technologies that shape the next wave of digital identity.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner and advocate for our enterprise customers. Your role blends technical expertise, strategic insight, and relationship building to ensure our clients achieve maximum value from our platform. You will collaborate closely with sales, product, engineering, and support teams to drive adoption, mitigate risk, and champion customer success at the highest level.

Key Responsibilities

• Customer Incident Leadership – Serve as the primary point of contact for major customer incidents, managing expectations, coordinating cross‑functional responses, and ensuring timely resolution.
• Data‑Driven Insight Generation – Analyze customer data—including support tickets, survey responses, and renewal metrics—to uncover trends, identify risks, and recommend proactive solutions.
• Voice of the Customer – Act as the customer advocate within brighthush, championing their needs in product roadmaps, feature enhancements, and service improvements.
• Adoption & Utilization Monitoring – Track adoption and utilization patterns, providing data‑driven recommendations that align with customer objectives and mitigate risk.
• Proactive Guidance & Best Practices – Deliver proactive guidance on brighthush’s features and best practices, tailoring solutions to each customer’s unique business goals.
• On‑Site Engagements & Travel – Occasionally travel to customer sites for on‑site engagements, workshops, or critical incident resolution; be available for after‑hours or weekend coverage as needed.
• Technical Troubleshooting – Demonstrate a hands‑on approach by collaborating closely with technical teams to troubleshoot complex issues and implement solutions.
• Quarterly Business Reviews (QBRs) – Lead QBRs with key stakeholders, presenting insights, progress, and a clear roadmap for continued success.
• Mentorship & Coaching – Mentor and coach junior CSMs, fostering a culture of continuous learning and high performance.
• Product Feedback Loop – Collaborate with the product team to refine feature specifications based on real‑world customer feedback.

Essential Qualifications

• Minimum of 4 years of experience in Customer Success, Customer Experience, or a related field.
• Proven track record in consulting and implementing IT systems, preferably in cloud services or identity management.
• Strong technical aptitude: ability to quickly grasp customer use cases, architectural requirements, and the nuances of brighthush’s platform.
• Curiosity and proactive mindset: adept at uncovering adoption blockers, risk factors, and opportunities for improvement.
• Experience with CRM and customer success tools such as Salesforce, HubSpot, or equivalent platforms.
• Solid understanding of cloud solutions, security principles, and identity‑centric architectures.
• Excellent communication skills in both written and verbal formats, with the ability to influence stakeholders at all levels.

Preferred Qualifications

• Background in cybersecurity or identity & access management (IAM) environments.
• Experience working with Fortune 100 or large enterprise customers.
• Certifications in cloud platforms (AWS, Azure, GCP) or security (CISSP, CISM, etc.).
• Fluency in data analysis tools (Excel, SQL, Tableau) to derive actionable insights.
• Experience with multi‑tenant SaaS platforms and large‑scale deployments.
• Strong problem‑solving skills and a track record of driving complex initiatives to successful completion.

Skills & Competencies

• Customer‑centric mindset – Passion for delivering exceptional service.
• Strategic thinking – Translating customer goals into measurable success plans.
• Problem‑solving – Diagnosing complex technical issues and crafting effective solutions.
• Collaboration – Working seamlessly with sales, engineering, product, and support teams.
• Adaptability – Thriving in a fast‑paced, evolving environment with shifting priorities.
• Leadership – Mentoring junior team members and driving continuous improvement initiatives.
• Data‑driven decision making – Leveraging analytics to inform strategy and action.
• Resilience – Maintaining composure and focus during high‑pressure incidents.

Career Growth & Learning Opportunities

At brighthush, learning is a continuous journey. As a Senior CSM, you will:

• Participate in a structured onboarding program that covers our platform, industry trends, and customer success methodologies.
• Engage in regular knowledge‑sharing sessions with product, engineering, and security experts.
• Access a robust learning library, including certifications, workshops, and conferences.
• Receive mentorship from senior leaders who guide your career trajectory and help you set ambitious goals.
• Explore cross‑functional roles—such as Product Management, Technical Consulting, or Sales Engineering—to broaden your skill set and career options.
• Lead initiatives that shape the future of our customer success organization, influencing strategy and process improvements.
• Earn recognition through brighthush’s internal awards and performance‑based bonuses.

Work Environment & Culture

brighthush fosters a flexible, collaborative workspace that encourages creativity and innovation. Our culture is built on:

• Respect for individuality: we celebrate differences and empower you to bring your authentic self to work.
• Inclusive employee resource groups that create belonging for everyone.
• Regular team bonding events—virtual and in‑person—to strengthen relationships and celebrate successes.
• Community engagement: global volunteering initiatives that allow you to give back to society.
• Transparent communication: open forums, town halls, and feedback loops keep everyone informed and engaged.
• Commitment to sustainability: eco‑friendly practices and remote‑first policies reduce our carbon footprint.
• Innovation labs: dedicated spaces for experimentation with AI, machine learning, and emerging security technologies.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary – $76,000 – $95,000 (depending on experience and qualifications).
• Variable Pay – Performance‑based bonuses tied to customer success metrics.
• Generous PTO & Holiday Schedule – ample time to recharge.
• Parental Leave – supportive policies for new parents.
• Progressive Healthcare Options – comprehensive medical, dental, and vision plans.
• Retirement Programs – 401(k) with company match.
• Education Reimbursement – support for courses, certifications, and advanced degrees.
• Commuter Offset – assistance for public transit or parking in select locations.
• Additional perks such as flexible work hours, remote work options, wellness programs, and a vibrant employee resource network.

How to Apply

If you’re ready to make a tangible impact on the future of digital identity, to champion the security and freedom of millions of users, and to grow your career in a supportive, forward‑thinking environment, we want to hear from you. Bring your expertise, curiosity, and passion for customer success to brighthush, and together we’ll shape the next generation of secure digital experiences.

Apply today and become a key player in our mission to deliver digital freedom to the world.

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