Senior Customer Success Manager – Cloud‑Native Insurance Software Solutions & Strategic Account Growth at brighthush

About brighthush

At brighthush, we’re redefining the insurance technology landscape by delivering the world’s most configurable, cloud‑native, and user‑friendly analytics platform. Our mission is simple: empower carriers, brokers, and wholesale partners to unlock new opportunities, streamline operations, and drive profitability—all while fostering a culture of innovation, collaboration, and continuous learning.

As the largest cloud‑based software provider for the Property & Casualty market, brighthush is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team of passionate professionals who bring deep industry expertise and a relentless focus on customer success.

We’re not just a technology company; we’re a community. From award‑winning onboarding to a flexible work model, we invest in our people so they can grow, thrive, and make a real impact.

Why Join brighthush?

• Impactful Work: Shape the future of insurance tech by ensuring our customers achieve measurable business outcomes.
• Career Growth: Over 25% of our open roles are filled by internal candidates. We champion promotions from within.
• Learning & Development: Unlimited access to LinkedIn Learning, Kaplan, and our own learning podcasts.
• Flexibility: Choose remote, hybrid, or in‑office based on your role and location.
• Compensation & Benefits: Competitive salary ($70k‑$140k), comprehensive health coverage, 401(k) match, paid parental leave, and more.
• Culture: A values‑driven environment that prioritizes integrity, collaboration, and continuous improvement.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our medium to large commercial carrier customers. Your primary focus will be to nurture long‑term relationships, drive product adoption, and ensure customers realize the full value of our Decisions Suite. You will collaborate closely with product, sales, support, and engineering teams to translate customer needs into actionable insights and solutions.

Key Responsibilities

• Customer Relationship Management: Serve as the main point of contact for assigned accounts, building trust and rapport with key stakeholders.
• Strategic Business Reviews: Conduct regular business reviews to align customer objectives with brighthush solutions, identify growth opportunities, and surface potential risks.
• Product Advocacy: Act as the internal champion for customer needs, ensuring product roadmaps reflect real‑world use cases.
• Onboarding & Transition: Seamlessly hand off new customers from implementation to ongoing success, ensuring a smooth transition and early adoption.
• Usage & Adoption Analytics: Monitor usage patterns, KPI trends, and churn signals; proactively recommend actions to improve engagement.
• Upsell & Cross‑Sell: Partner with sales to identify and execute on opportunities for additional product modules or advanced analytics services.
• Escalation Management: Resolve complex issues quickly, coordinating with support and engineering to deliver timely solutions.
• Documentation & Reporting: Prepare concise meeting minutes, executive summaries, and performance dashboards for internal and external stakeholders.
• Process Improvement: Contribute to continuous improvement initiatives, refining workflows and best practices across the Customer Success organization.
• Mentorship: Coach junior team members, sharing knowledge and fostering a culture of learning.

Enhancement Delivery & Technical Collaboration

• Lead end‑to‑end management of medium‑complexity enhancements, drafting change requests and Statements of Work.
• Collaborate with product and engineering to ensure timely delivery and alignment with revenue recognition policies.
• Maintain a deep understanding of brighthush’s platform architecture, APIs, and SaaS deployment lifecycle.

Internal Process & Continuous Improvement

• Adhere to all internal processes and best practices, ensuring compliance and quality.
• Participate in training programs to stay current on industry trends, product updates, and customer success methodologies.
• Share insights and lessons learned with the broader team to drive collective success.

Who We’re Looking For

• 3+ years of experience in Customer Success, preferably in SaaS or the insurance industry.
• Experience managing national accounts or multiple partner relationships.
• Exceptional communication skills—both written and verbal—capable of delivering compelling presentations.
• Advanced digital literacy: proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
• Self‑starter mindset with strong multitasking and prioritization abilities.
• Emotional intelligence and a genuine passion for customer advocacy.
• Nice‑to‑have: Familiarity with APIs, cloud platforms, and SaaS architecture.
• Nice‑to‑have: Understanding of the software development and deployment lifecycle.
• Travel: Less than 10% of the time.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs connecting you with seasoned leaders.
• Access to industry conferences, webinars, and internal knowledge‑sharing sessions.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career pathways from Customer Success Manager to Director of Customer Success.

Compensation & Benefits

Competitive salary range: $70,000 – $140,000, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance starting on day one.
• 401(k) plan with employer match.
• Paid parental leave (maternity and paternity).
• Disability insurance.
• Open PTO policy—trust us to manage your time.
• Employee referral bonus program.
• Discounted tuition through our partnership with the University of Arizona Global Campus.

Our Core Values

We live our values every day: Integrity, Innovation, Collaboration, Growth, and Customer Obsession. These principles guide how we hire, develop, and retain talent.

How to Apply

Ready to make a tangible impact in the insurance tech space? Submit your application through our careers portal. We’ll review your profile and, if selected, invite you for a video interview with our recruiting team.

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity, equity, inclusion, and belonging in all aspects of our organization. We provide reasonable accommodations for applicants with disabilities throughout the hiring process.

Contact & Privacy

For privacy inquiries, please refer to our . If you have any questions about the application process, feel free to reach out to our recruiting team.

Thank you for considering a career at brighthush. We look forward to exploring how your expertise can help our customers thrive.