Senior Customer Success Manager – Compliance & Governance, Ethics & Risk Management – Drive Client Success at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers organizations to navigate the complex world of risk, compliance, and ethics with confidence. By blending cutting‑edge Governance, Risk, and Compliance (GRC) software with immersive learning resources, we help companies broaden their risk horizon, uncover hidden vulnerabilities, and build resilient, ethical cultures. Our mission is simple: give every business the tools and insights it needs to thrive in an ever‑changing regulatory landscape.

Role Overview

As a Senior Customer Success Manager – Compliance & Governance, you will be the linchpin between our clients and the brighthush platform. Your primary focus will be to ensure that every customer not only adopts our solutions but also realizes measurable business outcomes. You will act as a trusted advisor, advocate, and partner, guiding clients through the full lifecycle of their compliance programs—from onboarding and training to optimization and renewal.

Why This Role Matters

Compliance is no longer a compliance‑only function; it is a strategic asset that drives operational excellence, risk mitigation, and brand integrity. In this role, you will help organizations translate regulatory requirements into actionable, data‑driven strategies that protect their reputation and unlock growth opportunities. Your influence will shape how our clients perceive risk, manage ethics, and build sustainable governance frameworks.

Key Responsibilities

• Client Relationship Stewardship – Own the end‑to‑end customer journey, ensuring a seamless experience from onboarding through renewal.
• Adoption & Engagement Champion – Drive product adoption, user engagement, and satisfaction through proactive outreach, structured touchpoints, and value‑based conversations.
• Product Expertise & Thought Leadership – Become the go‑to subject matter expert on brighthush’s GRC and ethics solutions, translating complex features into clear business value.
• Cross‑Functional Collaboration – Build and nurture relationships with Sales, Product, Engineering, and Support to align customer needs with roadmap priorities.
• Strategic Consulting – Assess clients’ compliance maturity, identify gaps, and recommend best‑practice solutions that align with their business objectives.
• Training & Enablement – Design and deliver customized training programs, webinars, and workshops that accelerate user proficiency.
• Issue Resolution & Escalation Management – Act as the primary point of contact for escalated issues, coordinating with internal teams to deliver timely, effective resolutions.
• Program Management – Oversee client programs, conduct operational reviews, and track key performance indicators to ensure continuous improvement.
• Renewal & Upsell Support – Partner with Account Managers to identify upsell and cross‑sell opportunities, contributing to revenue growth and customer lifetime value.
• Data‑Driven Insights – Capture and analyze usage data, generate reports, and present insights that inform both client strategy and product enhancements.
• Travel & On‑Site Engagement – Travel up to 10% of the time to key client sites for deep dives, gap analyses, and value‑focused discussions.
• Continuous Improvement – Participate in internal initiatives, share best practices, and contribute to the evolution of the Customer Success organization.

Essential Qualifications

• Minimum of 5 years in a consultative, customer‑facing role within technology or SaaS environments.
• Strong understanding of Business Ethics, Governance, Risk, and Compliance (GRC) frameworks and their application in corporate settings.
• Proficiency with CRM platforms (Salesforce preferred), ticketing systems (Zendesk), and collaboration tools (Microsoft Teams, Zoom).
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.
• Self‑motivated, proactive, and capable of thriving in a remote, distributed work environment.
• Demonstrated ability to build and maintain strong internal and external relationships that drive customer success.
• Customer‑centric mindset with a passion for delivering tangible business outcomes.
• Strategic thinker with robust account management capabilities.
• Positive, innovative attitude and a commitment to continuous improvement.
• Strong ownership, initiative, and accountability.

Preferred Qualifications

• Advanced degree (MBA, MS in Business, or related field) is a plus.
• Experience with SQL queries and data visualization tools such as Power BI.
• Prior exposure to ethics & compliance learning platforms or related SaaS solutions.
• Knowledge of regulatory environments such as SOX, GDPR, HIPAA, or industry‑specific standards.

Skills & Competencies

• Strategic Account Management
• Consultative Selling & Solution Selling
• Data Analysis & Insight Generation
• Project & Program Management
• Stakeholder Engagement & Influence
• Change Management & Adoption Enablement
• Conflict Resolution & Negotiation
• Customer Advocacy & Voice of the Customer
• Technical Literacy – comfortable learning new software and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured onboarding and continuous learning programs that cover product deep dives, industry trends, and soft‑skill development.
• Mentorship from senior leaders and cross‑functional experts.
• Opportunities to lead high‑impact projects, such as product feature launches or customer success initiatives.
• Clear career pathways – from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.
• Regular performance reviews and goal‑setting sessions that align your growth with company objectives.
• Access to industry conferences, webinars, and certifications in GRC, compliance, and customer success.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls.
• Open‑door communication channels with leadership.
• Cross‑team hackathons and innovation sprints.
• Inclusive decision‑making processes that value diverse perspectives.
• Regular team‑building events, both virtual and in‑person.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $90,000 – $105,000 per year, commensurate with experience and location.
• Performance‑based bonus potential.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and quarterly wellness days.
• Employee Assistance Program (EAP) and mental health resources.
• Pet insurance and flexible spending accounts (FSA).
• Professional development stipend and conference reimbursement.
• Remote work stipend for home office setup.

Why Join brighthush?

At brighthush, you will:

• Be part of a mission‑driven organization that is redefining how businesses manage risk and ethics.
• Work alongside passionate, high‑performing professionals who are eager to share knowledge and collaborate.
• Have the autonomy to shape customer success strategies and influence product direction.
• Enjoy a flexible, remote‑friendly work environment that supports work‑life balance.
• Benefit from a culture that celebrates innovation, learning, and personal growth.

How to Apply

If you are ready to make a tangible impact on how organizations manage compliance and ethics, we would love to hear from you. Submit your application through our careers portal or click the link below to start the process.