Strategic Customer Success Manager – Mid‑Market Financial Technology & Payment Solutions – Remote, US

About brighthush

brighthush is a global leader in delivering end‑to‑end revenue operations, sales enablement, and customer success solutions for the most innovative technology companies worldwide. With a legacy spanning more than 35 years, we empower our clients to accelerate growth, streamline demand generation, and maximize customer lifetime value. Our people are at the heart of everything we do – we invest heavily in mentorship, leadership development, and continuous learning to help our team members thrive. brighthush has earned a reputation as an award‑winning workplace, consistently recognized as a top employer in the tech and services industry. Our culture is built on six core values that guide every decision, from our headquarters in Utah to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia.

Why Join brighthush?

At brighthush, we believe that success is a shared journey. We are committed to creating growth for our clients, our employees, and the communities we serve. Our We Care philosophy means we provide a comprehensive suite of benefits that support mental and physical well‑being, professional development, and financial wellness. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that rewards innovation, collaboration, and impact.

Position Overview

As a Strategic Customer Success Manager at brighthush, you will own a portfolio of high‑value mid‑market customers in the financial technology space. Your mission is to ensure these clients achieve measurable outcomes through our payment processing, lending, and cash‑flow management solutions. You will act as a trusted advisor, product champion, and growth catalyst, driving adoption, retention, and expansion while orchestrating seamless buyer experiences that elevate lifetime value. This is a remote, US‑based role that offers flexibility, autonomy, and the opportunity to shape the future of customer success in fintech.

Key Responsibilities

• Customer Relationship Stewardship – Own a dedicated book of business, managing the full customer lifecycle from onboarding to renewal. Build deep, strategic relationships with decision‑makers and stakeholders across multiple teams.
• Strategic Adoption & Enablement – Design and execute proactive engagement plans, training sessions, and support initiatives that drive product adoption and maximize value realization.
• Personalized Playbook Execution – Develop and trigger tailored playbooks based on customer activity, ensuring timely interventions that address adoption gaps and risk factors.
• Churn Prevention & Risk Mitigation – Monitor health scores, identify early warning signs, and implement mitigation strategies to reduce churn and protect revenue.
• Business Review Leadership – Conduct regular business reviews to realign on goals, surface challenges, and chart next steps that accelerate adoption and uncover upsell opportunities.
• Data‑Driven Insight Generation – Continuously analyze customer data, usage patterns, and market trends to surface actionable insights that inform account strategy and expansion plans.
• Cross‑Functional Collaboration – Partner with Sales, Product, Marketing, and Support teams to ensure a unified, customer‑centric experience across all touchpoints.
• Revenue Growth Champion – Identify and execute upsell, cross‑sell, and expansion opportunities that contribute to the overall revenue pipeline.
• Thought Leadership & Advocacy – Serve as a subject‑matter expert on payment solutions, industry best practices, and emerging fintech trends, positioning brighthush as a trusted advisor.

Essential Qualifications

• Minimum 2 years of experience managing a dedicated mid‑market book of business in a SaaS, subscription, or financial software environment.
• Deep understanding of payment processing, money movement, or related financial products.
• Proven track record in customer success or account management, with a focus on post‑sales journey and long‑term value creation.
• Strong negotiation skills and comfort navigating financial conversations, renewals, and cancellations.
• Excellent communication, interpersonal, and presentation skills – able to influence stakeholders at all levels.
• Proactive, problem‑solving mindset with a relentless focus on customer outcomes.
• Data‑driven – ability to analyze metrics, identify trends, and translate insights into actionable strategies.
• Experience with CRM and customer success platforms such as Salesforce, Gainsight, or similar tools.

Preferred Qualifications

• Experience with onboarding and implementation processes for new fintech solutions.
• Familiarity with risk mitigation strategies to combat churn and protect customer health.
• Understanding of ROI realization in subscription‑based models and ability to articulate value to clients.
• Background in financial services or payment technology ecosystems.

Core Competencies & Skills

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional experiences and measurable outcomes.
• Analytical Acumen – Proficiency in data analysis, health scoring, and KPI tracking.
• Collaboration & Influence – Skilled at building partnerships across sales, product, and support.
• Adaptability – Comfortable working in a fast‑paced, evolving fintech landscape.
• Leadership – Demonstrated ability to mentor junior team members and lead cross‑functional initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. We offer:

• Structured learning and career development programs, including certifications in customer success, fintech, and data analytics.
• Mentorship from senior leaders who have built successful careers in technology and customer experience.
• Opportunities to transition into senior customer success, product management, or sales leadership roles.
• Access to global conferences, workshops, and industry events that keep you at the forefront of fintech innovation.
• Regular performance reviews and clear pathways for advancement based on impact and results.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the US while staying connected through weekly virtual huddles, monthly town halls, and real‑time collaboration tools. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive community that values your voice and contributions.

Compensation & Benefits

While the base salary for this role ranges from $60,000 to $80,000 USD, we also offer a variable bonus component of up to $15,000 USD annually, based on individual and company performance. In addition, you will receive:

• Competitive health, dental, and vision coverage.
• Generous paid time off (PTO) policy and paid medical leave.
• Child/Dependent care reimbursement.
• Education reimbursement and professional development stipend.
• 401(k) plan with company match.
• Access to a financial wellness advisor and hardship loan program.
• Mental health program and wellness resources.
• Flexible work schedule and remote work options.

How to Apply

If you are ready to take your customer success career to the next level and help mid‑market fintech clients unlock their full potential, we encourage you to apply today. Submit your application through our careers portal or reach out directly to our recruiting team. At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to exploring how your expertise and passion can drive success for our clients and our organization.