Senior Customer Success Manager – Construction Technology & Site Implementation Lead – Driving Data‑Driven Project Success Across Large‑Scale Sites with 80% On‑Site Engagement at brighthush

Welcome to brighthush – Where Construction Meets Intelligence

At brighthush, we’re not just building software; we’re redefining how the world constructs its future. Our platform fuses Building Information Modeling (BIM), real‑time scheduling, predictive analytics, and AI‑driven insights into a single, intuitive ecosystem that turns raw data into actionable decisions. From high‑rise residential towers to sprawling data centers, Fortune 500 builders and industry pioneers rely on brighthush to unlock operational excellence, reduce risk, and accelerate project delivery.

We’re more than a technology company – we’re a movement that empowers construction professionals to build smarter, safer, and faster. If you thrive on technology, data, and the built environment, brighthush offers a dynamic, collaborative environment where your ideas shape the future of construction.

Why This Role Matters: The Heartbeat of Customer Success at brighthush

As a Senior Customer Success Manager, you will be the linchpin between our cutting‑edge platform and the teams that rely on it daily. Your expertise will guide project champions through onboarding, adoption, and continuous improvement, ensuring that every user extracts maximum value from brighthush’s capabilities. You will be the customer’s advocate inside our organization, translating field insights into product enhancements that drive growth and deepen client loyalty.

Key Responsibilities

• Strategic Advisory & Adoption Leadership: Partner with project champions to design and execute adoption roadmaps that align with their operational goals. Drive user engagement, monitor usage metrics, and identify opportunities to increase ROI across multiple construction sites.
• Onboarding & Training Excellence: Lead the end‑to‑end onboarding of new users—project managers, superintendents, engineers, and field crews. Deliver tailored training sessions, create user guides, and ensure a smooth transition from legacy tools to brighthush.
• Data Integrity & Digital Twin Management: Collaborate with our technical team to validate and refine project data. Work closely with the dedicated Solution Manager to keep the digital twin current, ensuring that the platform’s insights remain accurate and actionable.
• Voice of the Customer: Capture user stories, pain points, and success metrics. Translate these insights into product backlog items, feature requests, and roadmap priorities that resonate with both our engineering and product teams.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to create a cohesive delivery experience. Contribute to playbook development, process improvements, and knowledge base updates that elevate the entire Customer Success function.
• Performance & Growth Metrics: Track key success indicators—adoption rates, NPS, churn, expansion revenue—and report findings to senior leadership. Use data‑driven insights to forecast renewal and upsell opportunities.
• Travel & On‑Site Presence: Spend approximately 80% of your time on construction sites across Texas (Houston, Dallas, El Paso). Build strong relationships with on‑site teams, observe workflows, and provide real‑time support.

Essential Qualifications

• 7+ years of hands‑on construction experience (Project Manager, Superintendent, Project Engineer, or similar).
• Proven track record managing multiple concurrent projects, delivering on schedule and within budget.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Excellent communication and interpersonal skills—capable of influencing stakeholders at all levels, from field crews to executive leadership.
• Bachelor’s degree in Business, Engineering, Construction Management, or a related discipline.
• Willingness and ability to travel extensively (≈80% of the role) and work onsite in dynamic construction environments.

Preferred Experience & Skills

• Background in construction technology, AEC consulting, or Customer Success Management within the built‑environment sector.
• Experience with BIM, scheduling software, or AI‑driven analytics platforms.
• Familiarity with digital twin concepts and data‑driven project management.
• Demonstrated success in driving product adoption, user engagement, and revenue expansion.
• Knowledge of safety regulations, quality control processes, and construction best practices.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Data Literacy: Comfort with dashboards, KPIs, and turning numbers into narratives.
• Problem‑Solving: Creative, solution‑focused approach to complex field challenges.
• Influence & Negotiation: Skilled at aligning diverse stakeholders toward common goals.
• Adaptability: Thrives in fast‑paced, evolving environments and embraces change.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the projects you support. As a key member of the Customer Success team, you will:

• Influence product evolution and company strategy through direct customer feedback.
• Advance into senior CSM, Director of Customer Success, or Product Management roles.
• Access industry‑leading training programs, certifications in BIM, AI, and project management.
• Mentor junior team members and lead cross‑functional initiatives.
• Participate in global conferences, webinars, and industry panels.

Work Environment & Company Culture

brighthush is built on a foundation of curiosity, collaboration, and continuous improvement. Our culture is defined by:

• Innovation‑First Mindset: We encourage experimentation and reward bold ideas that push the boundaries of construction technology.
• Inclusive Community: A diverse workforce where every voice is heard and every perspective is valued.
• Work‑Life Balance: Flexible schedules, remote options, and a supportive environment that respects personal commitments.
• Safety & Well‑Being: Comprehensive health benefits, wellness programs, and a commitment to safe, healthy workplaces.
• Team Spirit: Regular hackathons, knowledge‑sharing sessions, and community outreach initiatives.

Compensation & Benefits

While specific figures vary by experience, brighthush offers a competitive total rewards package that includes:

• Base Salary: Commensurate with market rates for senior CSM roles in Texas.
• Performance‑Based Incentives: Tied to adoption metrics, renewal rates, and expansion revenue.
• Health, Dental & Vision Insurance: For you and your family.
• 401(k) Retirement Plan: With a 4% employer match.
• Paid Time Off: Vacation, sick leave, and personal days.
• Stock‑Option Grants: To share in the company’s growth.
• Employee Assistance Program (EAP): For confidential counseling and support.
• Commuter Benefits: For eligible employees.
• Pet Insurance: For your furry companions.
• Voluntary Life & Disability Coverage: For added peace of mind.

How to Apply

If you’re ready to bring your construction expertise, customer‑centric mindset, and passion for technology to a forward‑thinking team, we want to hear from you. Submit your application today and join brighthush in redefining the future of construction.

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