Senior Customer Success Consultant – EdTech & Higher Education – Driving Adoption, Data‑Driven Relationships, and Growth at brighthush

Introduction

Welcome to brighthush, the forward‑thinking leader in education technology that is redefining how learners, educators, and institutions connect, collaborate, and succeed in the digital age. If you thrive on building lasting relationships, turning data into actionable insights, and championing product adoption across diverse educational ecosystems, this is the role for you. As a Senior Customer Success Consultant, you will be the linchpin between our cutting‑edge learning solutions and the institutions that rely on them to transform student outcomes.

About brighthush

brighthush is a global education technology powerhouse that empowers millions of learners worldwide. Our portfolio spans interactive learning platforms, robust learning management systems (LMS), analytics dashboards, and a suite of digital tools that streamline curriculum delivery, assessment, and student engagement. With a presence in over 150 countries, we partner with universities, community colleges, K‑12 schools, and corporate training programs to deliver scalable, data‑rich learning experiences.

Our mission is simple: to illuminate every learner’s path to success. We do this by combining deep industry expertise, innovative technology, and a culture that celebrates curiosity, collaboration, and continuous improvement.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the learning journeys of thousands of students and educators.
• Dynamic, Inclusive Culture – We value diverse perspectives, encourage experimentation, and reward bold ideas.
• Professional Growth – Access to mentorship, leadership training, and cross‑functional projects that accelerate your career trajectory.
• Competitive Compensation – A comprehensive package that rewards performance, experience, and commitment.
• Flexibility & Work‑Life Balance – Remote work options, generous PTO, and a supportive environment that respects your personal and professional life.

Key Responsibilities

As a Senior Customer Success Consultant, you will be the trusted advisor for our higher‑education partners, ensuring they extract maximum value from our LMS and associated tools. Your day‑to‑day activities will include:

• Relationship Building – Cultivate deep, strategic relationships with key stakeholders, including administrators, faculty, and IT leaders.
• Product Adoption & Enablement – Design and deliver tailored onboarding programs, workshops, and training sessions that accelerate user proficiency.
• Data‑Driven Insight Generation – Leverage analytics dashboards to monitor usage patterns, identify adoption gaps, and recommend actionable improvements.
• Customer Advocacy – Serve as the voice of the customer within brighthush, translating feedback into product enhancements and roadmap priorities.
• Renewal & Upsell Management – Collaborate with the sales team to secure contract renewals, identify upsell opportunities, and ensure long‑term partnership success.
• Travel & On‑Site Support – Travel 20‑30% by air and car to meet clients, conduct on‑site workshops, and participate in industry conferences.
• Cross‑Functional Collaboration – Work closely with product, engineering, marketing, and support teams to deliver a seamless customer experience.

Essential Qualifications

• Minimum 5+ years of experience in Customer Success, Account Management, or Enterprise Sales within the EdTech or higher‑education sector.
• Strong understanding of Learning Management Systems (LMS) and related educational technologies.
• Proven track record of driving product adoption, achieving renewal targets, and delivering measurable business outcomes.
• Excellent communication skills in English, both written and verbal, with the ability to present complex concepts to diverse audiences.
• Analytical mindset with proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and the ability to translate data into actionable insights.
• Self‑motivated, highly organized, and comfortable working independently in a remote environment.
• Bachelor’s degree in Education, Business, Computer Science, or a related field (preferred).

Preferred Qualifications

• Experience with enterprise‑scale LMS implementations and integrations (e.g., Canvas, Blackboard, Moodle).
• Background in higher‑education administration or instructional design.
• Knowledge of accreditation standards, learning analytics, and student success metrics.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Previous experience in a senior or leadership role within a customer success organization.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset – Passion for solving real‑world challenges and delivering tangible value.
• Project Management – Skilled at managing multiple initiatives, setting clear milestones, and meeting deadlines.
• Problem‑Solving – Creative, data‑driven approach to troubleshooting and optimizing customer journeys.
• Collaboration & Influence – Comfortable working across departments and influencing stakeholders at all levels.
• Adaptability – Thrives in a fast‑paced, evolving environment with shifting priorities.

Tools & Technologies

In this role, you will work with a suite of tools that empower you to deliver exceptional customer experiences:

• Learning Management System (LMS) – Canvas, Blackboard, Moodle, or custom platforms.
• Customer Relationship Management (CRM) – Salesforce or equivalent.
• Analytics & Reporting – Tableau, Power BI, or proprietary dashboards.
• Communication & Collaboration – Slack, Microsoft Teams, Zoom, and Google Workspace.
• Project Management – Asana, Trello, or Jira.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Senior Customer Success Consultant, you will have access to:

• Structured mentorship programs with senior leaders.
• Leadership development tracks that prepare you for future managerial roles.
• Cross‑functional projects that broaden your skill set beyond customer success.
• Annual learning stipend for courses, certifications, and conferences.
• Internal knowledge‑sharing sessions and tech talks.

Work Environment & Culture

Our culture is built on three core pillars: Innovation, Inclusion, and Impact. We foster an environment where:

• Team members feel empowered to experiment and challenge the status quo.
• Diverse voices are heard and celebrated.
• Every contribution is recognized and rewarded.

Remote work is the norm, but we also host quarterly in‑person retreats and regional meet‑ups to strengthen team bonds and share best practices.

Compensation & Benefits

We offer a competitive salary range of USD 67,000 – 87,100 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Annual performance bonus potential.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Generous paid time off (PTO) and flexible holiday policy.
• Remote work stipend and equipment allowance.
• Wellness programs, including mental health resources and gym memberships.
• Professional development budget and tuition reimbursement.

How to Apply

If you are ready to make a tangible difference in the world of education, we invite you to join our passionate team at brighthush. Please submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to exploring how your expertise can help shape the future of learning.