Senior Customer Success Manager – Construction Technology & Site Implementation Specialist – Championing Data‑Driven Project Success Across Large‑Scale Construction Sites at brighthush

About brighthush

brighthush is the world’s leading construction intelligence platform, redefining how contractors, owners, and project teams transform raw data into actionable insights. By seamlessly integrating Building Information Modeling (BIM), real‑time scheduling, and advanced AI, brighthush turns every construction site into a data‑driven, high‑performance ecosystem. Fortune 500 builders and industry pioneers—ranging from multi‑family residential developments to multi‑gigawatt data centers—trust brighthush to unlock operational excellence, reduce risk, and accelerate project delivery.

Our mission is simple: empower construction professionals with the smartest, most intuitive tools so they can focus on what they do best—building the world’s most remarkable structures. If you’re passionate about technology, data, and the built environment, brighthush offers a dynamic, collaborative environment where your ideas shape the future of construction.

Why This Role Matters

As a Senior Customer Success Manager at brighthush, you become the linchpin between our cutting‑edge platform and the teams that rely on it daily. Your expertise will guide project champions through onboarding, adoption, and continuous improvement, ensuring that every user extracts maximum value from brighthush’s capabilities. You’ll be the customer’s advocate inside our organization, translating field insights into product enhancements that drive growth and deepen client loyalty.

Key Responsibilities

• Strategic Advisory & Adoption Leadership: Partner with project champions to design and execute adoption roadmaps that align with their operational goals. Drive user engagement, monitor usage metrics, and identify opportunities to increase ROI across multiple construction sites.
• Onboarding & Training Excellence: Lead the end‑to‑end onboarding of new users—project managers, superintendents, engineers, and field crews. Deliver tailored training sessions, create user guides, and ensure a smooth transition from legacy tools to brighthush.
• Data Integrity & Digital Twin Management: Collaborate with our technical team to validate and refine project data. Work closely with the dedicated Solution Manager to keep the digital twin current, ensuring that the platform’s insights remain accurate and actionable.
• Voice of the Customer: Capture user stories, pain points, and success metrics. Translate these insights into product backlog items, feature requests, and roadmap priorities that resonate with both our engineering and product teams.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to create a cohesive delivery experience. Contribute to playbook development, process improvements, and knowledge base updates that elevate the entire Customer Success function.
• Performance & Growth Metrics: Track key success indicators—adoption rates, NPS, churn, expansion revenue—and report findings to senior leadership. Use data‑driven insights to forecast renewal and upsell opportunities.
• Travel & On‑Site Presence: Spend approximately 80% of your time on construction sites across Texas (Houston, Dallas, El Paso). Build strong relationships with on‑site teams, observe workflows, and provide real‑time support.

Essential Qualifications

• 7+ years of hands‑on construction experience (Project Manager, Superintendent, Project Engineer, or similar).
• Proven track record managing multiple concurrent projects, delivering on schedule and within budget.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Excellent communication and interpersonal skills—capable of influencing stakeholders at all levels, from field crews to executive leadership.
• Bachelor’s degree in Business, Engineering, Construction Management, or a related discipline.
• Willingness and ability to travel extensively (≈80% of the role) and work onsite in dynamic construction environments.

Preferred Experience & Skills

• Background in construction technology, AEC consulting, or Customer Success Management within the built‑environment sector.
• Experience with BIM, scheduling software, or AI‑driven analytics platforms.
• Familiarity with digital twin concepts and data‑driven project management.
• Demonstrated success in driving product adoption, user engagement, and revenue expansion.
• Knowledge of safety regulations, quality control processes, and construction best practices.

What You’ll Gain

• Career Growth: As a key member of the Customer Success team, you’ll have direct influence on product evolution, client expansion, and company strategy. Opportunities to advance into senior CSM, Director of Customer Success, or Product Management roles are readily available.
• Learning & Development: Access to industry‑leading training programs, certifications in BIM, AI, and project management, as well as mentorship from seasoned leaders.
• Impactful Work: Your efforts will directly shape how thousands of construction professionals operate, improving safety, reducing waste, and accelerating project timelines.
• Dynamic Environment: Work across diverse project types—from residential complexes to large‑scale data centers—gaining exposure to a wide range of construction challenges and solutions.

Company Culture & Work Environment

At brighthush, we celebrate curiosity, collaboration, and continuous improvement. Our culture is built on:

• Innovation‑First Mindset: We encourage experimentation and reward bold ideas that push the boundaries of construction technology.
• Inclusive Community: A diverse workforce where every voice is heard and every perspective is valued.
• Work‑Life Balance: Flexible schedules, remote options, and a supportive environment that respects personal commitments.
• Safety & Well‑Being: Comprehensive health benefits, wellness programs, and a commitment to safe, healthy workplaces.

Compensation & Benefits

While specific figures vary by experience, brighthush offers a competitive total rewards package that includes:

• Base Salary: Commensurate with market rates for senior CSM roles in Texas.
• Performance‑Based Incentives: Tied to adoption metrics, renewal rates, and expansion revenue.
• Health, Dental & Vision Insurance: For you and your family.
• 401(k) Retirement Plan: With a 4% employer match.
• Paid Time Off: Vacation, sick leave, and personal days.
• Stock‑Option Grants: To share in the company’s growth.
• Employee Assistance Program (EAP): For confidential counseling and support.
• Commuter Benefits: For eligible employees.
• Pet Insurance: For your furry companions.
• Voluntary Life & Disability Coverage: For added peace of mind.

How to Apply

If you’re ready to bring your construction expertise, customer‑centric mindset, and passion for technology to a forward‑thinking team, we want to hear from you. Submit your application today and join brighthush in redefining the future of construction.

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