Senior Global Customer Advocacy Manager – Championing Customer Voice, Storytelling, and Brand Excellence at brighthush
About brighthush
brighthush is the vanguard of AI‑powered digital work platforms, redefining how modern teams collaborate, secure data, and thrive in a flexible, remote‑first world. By seamlessly weaving together Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance into a single, autonomous workspace, we empower organizations to unlock employee engagement while streamlining IT operations, enhancing security, and cutting costs. Our mission is simple: give every employee the tools they need to work from anywhere—securely, efficiently, and with confidence.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—brighthush is growing at a rapid pace and is committed to delivering tangible impact for our customers and partners across the globe.
Why This Role Matters
Customer advocacy is the heartbeat of brighthush’s success. It turns satisfied users into ambassadors, transforms raw data into compelling narratives, and fuels the sales cycle with authentic, peer‑to‑peer influence. As the Senior Global Customer Advocacy Manager, you will be the catalyst that turns everyday customer experiences into powerful stories that resonate across industries, geographies, and decision‑making circles.
In a world where trust and authenticity drive purchasing decisions, your work will shape how prospects perceive brighthush, turning curiosity into confidence and interest into commitment. You will be the bridge between our customers’ real‑world successes and the broader market, ensuring that every voice is heard and every story is shared.
Key Responsibilities
- Design & Execute Advocacy Programs: Lead end‑to‑end execution of customer reference initiatives—including case studies, video testimonials, reviews, and peer‑to‑peer events—ensuring each program aligns with business objectives and delivers measurable ROI.
- Build Trusted Relationships: Cultivate deep, long‑term relationships with customer advocates at all levels, from frontline users to C‑suite executives. Identify and nurture opportunities for executive engagement events that connect customer leaders with brighthush’s executive team.
- Cross‑Functional Collaboration: Partner with Customer Success, Sales, Marketing, Product, and Communications to surface high‑impact customer stories, maintain a healthy pipeline of advocates, and align advocacy assets with broader go‑to‑market strategies.
- Manage Reference Requests: Oversee day‑to‑day reference requests, matching customers to the right advocacy opportunities based on industry, use case, and engagement level. Ensure a smooth, customer‑centric experience from request to publication.
- Story Development & Content Creation: Lead the creative process—identifying key narratives, coordinating writers, guiding interview sessions, and refining content to influence prospective customers’ decision‑making.
- Event & Media Support: Facilitate customer participation in webinars, speaking engagements, analyst briefings, and media interviews, ensuring consistent messaging and maximum exposure.
- Metrics & Optimization: Track program performance using KPIs such as engagement rates, conversion lift, and advocacy ROI. Use data to refine tactics, improve processes, and demonstrate business impact.
- Thought Leadership: Represent brighthush at industry events, conferences, and community forums, sharing best practices and insights on customer advocacy.
Additional Impact Areas
- Develop a centralized advocacy knowledge base that captures lessons learned, templates, and best‑practice guides for internal teams.
- Champion a culture of customer storytelling within product and engineering teams, ensuring new features are validated against real‑world success stories.
- Collaborate with the Data & Analytics team to surface customer sentiment trends that inform product roadmaps and marketing campaigns.
- Lead quarterly advocacy reviews with senior leadership to showcase ROI, uncover new opportunities, and align advocacy strategy with corporate goals.
Essential Qualifications
- 7–9+ years of experience in customer marketing, advocacy, reference programs, or a related marketing function.
- Proven track record of building trusted relationships with customers at all levels, including C‑suite executives, and engaging them in advocacy activities.
- Strong partnership skills with Sales and cross‑functional teams, demonstrating the ability to influence and collaborate across global functions.
- Exceptional project management capabilities—simultaneously managing multiple programs, stakeholders, and deadlines with precision.
- Excellent written and verbal communication skills, with the ability to translate complex customer experiences into compelling, concise stories.
- Customer‑first mindset, with sound judgment on engagement strategies, communication, and relationship management.
- Self‑starter who can prioritize effectively, work independently, and drive initiatives forward in a fast‑paced environment.
- Track record of following through on commitments and delivering results on time.
- Experience in enterprise technology, SaaS, digital workspace, or cybersecurity is a plus.
- BS/BA degree required.
Preferred Qualifications
- Experience managing large, global advocacy programs with diverse customer segments.
- Proficiency in marketing automation platforms, CRM systems, and analytics tools.
- Background in content creation—video production, copywriting, or multimedia storytelling.
- Knowledge of the latest trends in remote work, digital transformation, and cybersecurity.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and align advocacy initiatives with long‑term business goals.
- Storytelling Mastery: Craft narratives that resonate emotionally and intellectually with diverse audiences.
- Data‑Driven Decision Making: Leverage metrics to refine tactics, measure impact, and justify investment.
- Influence & Negotiation: Persuade stakeholders at all levels to support advocacy initiatives and allocate resources.
- Adaptability: Thrive in a rapidly evolving industry and pivot strategies as market dynamics shift.
- Collaboration: Work seamlessly with cross‑functional teams to ensure advocacy assets are integrated into broader campaigns.
- Customer Empathy: Deeply understand customer pain points, motivations, and success metrics.
Career Growth & Learning Opportunities
- Leadership Development: Mentor junior advocates, lead cross‑functional projects, and gain exposure to senior executive decision‑making.
- Product Influence: Provide customer insights that shape product roadmaps, feature prioritization, and user experience enhancements.
- Global Exposure: Collaborate with teams across North America, EMEA, APAC, and LATAM, building a truly international perspective.
- Continuous Learning: Access to industry conferences, certification programs, and internal knowledge‑sharing sessions.
- Innovation Lab: Participate in experimental advocacy initiatives that test new storytelling formats, AI‑driven content, and immersive media.
Work Environment & Culture at brighthush
At brighthush, we believe that a vibrant culture fuels innovation. Our workplace is characterized by:
- Inclusivity: A diverse workforce where every voice is heard and valued.
- Flexibility: Remote‑first policies that empower you to work from anywhere.
- Collaboration: Cross‑functional teams that break down silos and drive shared success.
- Continuous Feedback: Regular check‑ins, performance reviews, and open communication channels.
- Recognition: Celebrating wins—big and small—through peer shout‑outs, awards, and company‑wide acknowledgments.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base Salary: $131,587.50 – $203,000.00 per year, commensurate with experience and location.
- Bonus & Equity: Eligibility for a corporate bonus program and potential equity participation.
- Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness stipends.
- Retirement: 401(k) plan with company matching contributions.
- Paid Time Off: Generous vacation, sick leave, and personal days.
- Professional Development: Budget for conferences, courses, and certifications.
- Employee Ownership: Opportunities to become a shareholder in brighthush.
- Other Perks: Remote work allowances, flexible scheduling, and a culture of work‑life balance.
Equal Opportunity Employer
brighthush is an Equal Employment Opportunity company. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national origin, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
Ready to Make an Impact?
If you are passionate about turning customer success into powerful advocacy, thrive in a fast‑moving, collaborative environment, and want to shape the future of work, we want to hear from you. Join brighthush and help us amplify the authentic voices of our customers, driving growth and innovation across the globe.