Senior Customer Success Manager – Digital Experience Transformation & AI‑Driven Personalization at brighthush

About brighthush

brighthush is redefining the way businesses engage with their customers. By harnessing the power of artificial intelligence, we build a single, intelligent engine that delivers personalized experiences across every touchpoint of the customer journey. From autonomous search and conversational shopping to next‑generation marketing automation, our platform empowers brands to create seamless, data‑driven interactions that drive growth, loyalty, and revenue.

With a portfolio that spans retail, financial services, hospitality, gaming, and more, brighthush serves over 1,400 global brands—including industry leaders in fashion, electronics, and consumer goods. Our mission is simple: make personalization effortless, consistent, and scalable for every organization, no matter the size or sector.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, high‑impact team that is at the forefront of the digital experience revolution. We believe in empowering our people to innovate, experiment, and deliver measurable results. Our culture is built on trust, transparency, and a shared commitment to excellence. Whether you’re working from our London hub or collaborating with colleagues across three continents, you’ll find a supportive environment that values your voice and encourages continuous learning.

Key Responsibilities

• Strategic Customer Partner: Serve as the trusted advisor to senior leaders and delivery teams, guiding them through a digital experience transformation that aligns with their business objectives.
• Thought Leadership: Challenge the status quo by introducing innovative ideas and best practices that showcase the unique value of the brighthush platform.
• Roadmap Ownership: Design, communicate, and execute a customer‑centric roadmap that maximizes business value and drives adoption of new features.
• Cross‑Functional Collaboration: Work closely with Account Management, Product, Technical Services, Business Services, and Support to ensure seamless delivery and continuous improvement.
• Data‑Driven Insights: Translate raw data into actionable stories that illustrate ROI, uncover opportunities, and inform future enhancements.
• Customer Advocacy: Champion customer needs within brighthush, feeding insights back to product and engineering teams to shape the product roadmap.
• Performance Measurement: Own customer satisfaction metrics, value demonstration, and success stories for strategic accounts.
• Thought Leadership & Community Building: Represent brighthush at industry events, webinars, and internal knowledge‑sharing sessions.

Essential Qualifications

• Minimum of 2 years of professional experience in technical or business consulting, preferably within SaaS or digital experience domains.
• Strong analytical mindset with the ability to extract insights from complex data sets.
• Proven track record of influencing senior stakeholders and driving change in fast‑paced environments.
• Excellent presentation, communication, and storytelling skills.
• Self‑starter who thrives in a flexible, remote‑first culture and can manage multiple priorities with minimal supervision.
• BA/BS degree in Business, Computer Science, Marketing, or a related field.

Preferred Qualifications

• Hands‑on experience with SaaS platforms and customer success tools.
• Background in SEO, site search, merchandising, or e‑commerce operations.
• Experience working with B2B customers and enterprise‑scale deployments.
• Prior management or team‑leadership experience.
• Familiarity with AI‑driven personalization technologies.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a passion for delivering tangible value.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Collaboration & Influence: Skilled at building relationships across technical and business teams.
• Problem Solving: Creative, data‑driven approach to complex business problems.
• Adaptability: Comfortable pivoting in a dynamic, evolving product landscape.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured learning paths and mentorship programs tailored to your career goals.
• Access to a $1,500 annual professional education budget for courses, certifications, and conferences.
• Regular knowledge‑sharing sessions, hackathons, and internal workshops led by industry experts.
• Opportunities to lead cross‑functional initiatives, product launches, and global customer engagements.
• Clear promotion tracks that reward impact, leadership, and innovation.

Work Environment & Culture

brighthush thrives on a culture of freedom, trust, and accountability. Key highlights include:

• Work‑from‑Anywhere philosophy with flexible hours to support your preferred work style.
• Flat, non‑hierarchical structure that encourages open dialogue and rapid decision‑making.
• Inclusive, global community with hubs across three continents.
• Regular virtual and in‑person events that celebrate our collective achievements and foster collaboration.
• Volunteer program offering 5 paid days off to support community engagement.
• Well‑being initiatives such as employee assistance programs, meditation app subscriptions, and quarterly “DisConnect” days.

Compensation & Benefits

We believe in rewarding performance and aligning our success with yours. Our benefits package includes:

• Competitive base salary commensurate with experience.
• Equity options (RSUs or stock options) tailored to role, seniority, and location.
• Performance‑based bonus program that reflects company and individual achievements.
• Comprehensive health, dental, and vision coverage.
• Paid parental leave up to 26 weeks for primary caregivers.
• Employee referral bonus up to $3,000 for successful hires.
• Celebration of work anniversaries and milestones through “Bloomversaries.”

How to Apply

If you’re ready to drive digital transformation, champion customer success, and shape the future of personalized commerce, we’d love to hear from you. Submit your application through the link below and join a team that is redefining the industry.

Apply to this job

Join brighthush and Transform the Future of Commerce Experiences!

We’re excited to meet passionate, innovative professionals who are eager to make a difference. If this role isn’t the perfect fit for you, but you know someone who might be, please share this opportunity. Together, we can build the next generation of customer experiences.