Senior Customer Success Manager – Driving Client Engagement, Retention, and Growth in Cutting‑Edge Healthcare Technology at brighthush

About brighthush

brighthush is redefining the future of patient care through a cloud‑based medication management platform that brings clinicians, pharmacists, and administrators together in a single, secure ecosystem. By harnessing real‑time data, advanced analytics, and intuitive workflows, we help healthcare organizations reduce medication errors, streamline operations, and deliver measurable improvements in patient safety and satisfaction. With a presence in over 30 countries and a commitment to continuous innovation, brighthush is the trusted partner for forward‑thinking hospitals, health systems, and pharmacy chains that want to stay ahead of regulatory demands and evolving patient expectations.

Why Join brighthush?

As a Senior Customer Success Manager, you will be the strategic bridge between our technology and the people who rely on it every day. You will shape how our clients unlock the full value of brighthush, ensuring they achieve tangible outcomes—lowered adverse drug events, higher workflow efficiency, and improved patient experience scores. In return, you’ll enjoy a comprehensive rewards package, a culture that celebrates innovation, and the chance to influence the next wave of healthcare technology.

• Competitive Compensation: Base salary up to $150,000 plus performance‑based bonuses.
• Health & Wellness: Full medical, dental, and vision coverage, wellness stipends, and mental health resources.
• Financial Security: 401(k) with company match, equity options, and financial planning support.
• Work‑Life Balance: Generous paid time off, flexible schedules, and remote‑first policies.
• Professional Growth: Tuition reimbursement, conference travel, and internal certification programs.
• Diverse & Inclusive Culture: A collaborative environment that values every voice and encourages creative problem‑solving.
• Impact: Opportunity to shape the future of healthcare technology and directly improve patient outcomes worldwide.

Key Responsibilities

In this role, you will own the entire customer lifecycle—from onboarding to renewal—while driving adoption, satisfaction, and expansion. Your day‑to‑day activities will include:

• Onboarding & Implementation: Lead the seamless integration of new clients, ensuring early wins and a smooth transition to the brighthush platform.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including pharmacists, clinicians, and executive leadership.
• Value Realization: Quantify and communicate the ROI of our solutions through data‑driven insights, case studies, and success metrics.
• Issue Escalation & Resolution: Act as the primary point of contact for escalated issues, coordinating cross‑functional teams to deliver timely, effective solutions.
• Renewal & Upsell: Drive renewal conversations and identify opportunities for expansion, ensuring a healthy pipeline and high customer lifetime value.
• Product Feedback Loop: Capture customer insights and collaborate with product and engineering teams to influence roadmap decisions.
• Training & Enablement: Conduct workshops, webinars, and one‑on‑one sessions to empower clients to maximize platform adoption.
• Data Analysis: Monitor usage metrics, churn indicators, and satisfaction scores to proactively address potential risks.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning us as a trusted advisor.

Essential Qualifications

• 5+ years of experience in customer success, account management, or client services within the healthcare or SaaS industry.
• Proven track record of managing complex, multi‑stakeholder engagements and driving measurable outcomes.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Excellent communication skills—both written and verbal—accompanied by a polished presentation style.
• Demonstrated ability to work independently in a remote or hybrid environment while maintaining high levels of collaboration across teams.
• Experience with brighthush CRM and customer success platforms.
• Knowledge of healthcare operations, medication safety, or pharmacy workflows is highly desirable.

Preferred Qualifications

• Advanced degree (MBA, MPH, or related) or relevant certifications (CSM, CSPO, or similar).
• Experience leading a customer success team or mentoring junior staff.
• Familiarity with brighthush data visualization tools and SQL.
• Fluency in multiple languages, especially Spanish, to serve a diverse client base.
• Previous exposure to the regulatory landscape of healthcare technology (HIPAA, FDA, CMS).

Core Competencies & Skills

• Strategic Thinking: Ability to align customer goals with business objectives and anticipate future needs.
• Problem Solving: Creative, solution‑oriented mindset with a focus on delivering win‑win outcomes.
• Collaboration: Proven ability to work cross‑functionally with product, engineering, sales, and marketing.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust.
• Leadership: Influential presence that inspires confidence and drives results.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the healthcare landscape. We offer:

• Clear promotion pathways—from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Mentorship programs pairing you with senior leaders across the organization.
• Access to industry conferences, workshops, and certifications—both in‑house and external.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Whether you’re based in Raleigh, Dallas, Atlanta, Tampa, or working remotely, you’ll find a supportive community that values:

• Open communication and constructive feedback.
• Work‑life balance, with flexible schedules and generous PTO.
• Continuous learning, with a robust internal knowledge base and peer‑to‑peer learning sessions.
• Recognition of achievements through awards, shout‑outs, and career advancement.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

• Base Salary: Up to $150,000, commensurate with experience.
• Performance Bonus: Quarterly or annual bonus tied to customer retention, expansion, and satisfaction metrics.
• Equity: Eligible for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness stipends and mental health resources.
• Retirement: 401(k) with company match and financial planning support.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Remote Flexibility: Option to work from home or from one of our regional offices.
• Professional Development: Tuition reimbursement, conference travel, and internal training programs.

How to Apply

Ready to make a difference in the lives of healthcare professionals and patients worldwide? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we believe that the best solutions are built by people who care. If you’re passionate about customer success, eager to drive meaningful impact, and ready to grow with a forward‑thinking organization, we want to hear from you. Join us and help shape the future of healthcare technology—one satisfied client at a time.